Be aware installers!!!
Be aware installers!!!
Purchased macerator for a client in December. Traveled 40 miles to install. I finished installing the product and tested it before it was released. The product was leaking water. I realized it was coming from behind, but I didn't understand what it was because the space was tight. I disassembled it and when I looked at it, the product was broken.Toolstation told me to contact Grunfos as they could not take returns for health and safety reasons. Then I called the call center. (also disappointing as I paid my mobile provider £15 for this call) Grunfos spoke to Toolstation on my phone, and they accepted the return. The new product arrived, and I drove the 40 miles again. This time there was no problem. Our new tactic broke down after 3 months. Grunfos says
we can return the product. However, no one talks about labor costs and travel times. Bad experience for me.
Reply from Grundfos
Thank you for sharing your experience with us. We sincerely apologise for the inconvenience and frustration you encountered with the macerator purchase and installation.
We regret that the initial product did not meet our quality standards and that you had to go through the hassle of disassembling and returning it.
This is not a fault we often see, and it is not a known issue with our products. Without knowing the exact part that was leaking or seeing images of the unit, it is difficult to provide a precise explanation. We are glad to hear that the replacement product initially worked without any issues. However, we are deeply sorry to learn that it broke down after three months. Please email our main customer service team at grundfos-uk@sales.grundfos.com with your situation, and we will do our best to assist you.
We appreciate your patience and understanding. Thank you for bringing this to our attention, and we hope to resolve this matter to your satisfaction.
Kind regards, Maria