No infant car seat provided even though paid extra for
We arrived at the airport quite late at night and I paid extra for meet and greet and for an infant car seat. The driver wasn’t there when we arrived and asked us to come outside to a bus stop. He was quite rude. We walked passed a whole queue of waiting taxis which would have been quicker and cheaper to take. To top it all off there was no infant seat but just a booster seat without five point harness or head protection. I won’t use this service again.
Reply from Taxi2Airport.com
Dear Lisa,,
Thank you for taking the time to share your experience. We sincerely apologize for the inconveniences you experienced in your service upon arrival, as it did not go as planned, and we deeply regret the inconvenience and frustration this caused, especially after a late-night arrival with an infant.
We are also very concerned to hear about the issues with the car seat provided. The safety and comfort of our passengers, especially infants, is a top priority, and the provision of an appropriate infant car seat as booked is essential.
We are actively looking into the points you raised in your email with our local team to understand what went wrong and to ensure this does not happen again.
We will be in contact with you directly through email regarding this investigation.