Didn't turn up, made excuses, lied, calles us liars!!
Driver stated going to be 25 minutes late. Made excuse about traffic then said plane was early which it wasn't. Due to be picked up at 16.10, he was not there. I have screen grabs showing how rude he was and his colleague was.
Been called a liar. Stated plane 25 mins early when on time!! Just didn't want to come. Booked via Holiday extras who just ignored complaint, but will not be able too going forward as evidence clear. Sceeen grabs show they are lying and just did not bother to turn up. Told to cancel return journey on Sunday which they would not. So Holiday extras by proxy is supporting a company that is calling customers liars. How sad, keep away from these and Holiday extras. Used several times yet they just don't care now.
Reply from Taxi2Airport.com
Dear John,
Greetings from Taxi2Airport at Transferz.
Thank you for bringing this serious matter to our attention. We are very sorry to hear about the experience you had with your recent pickup.
This is not the level of service we expect from our drivers, and it's certainly not how we want our customers to be treated.
To help us investigate what occurred, could you please provide your journey code?
We will review the details of your trip to understand what happened and take the appropriate steps to address this issue.