Dear Visa,
We sincerely appreciate you taking the time to bring this matter to our attention.
At Taxi2Airport | Transferz, we highly value customer feedback, and we were genuinely troubled to learn about the negative experience you had.
In our effort to prevent anything like this from happening again in the future, we have contacted the provider to request an investigation on your case.
Therefore, we will contact you within 96 hours with an investigation update directly to your email.
Once again, we apologise for all the inconveniences.