The taxi was meant to be private for me…
The taxi was meant to be private for me and my three daughters. One of whom is autistic. I paid 130 pounds. When we got to it there was another couple in the same taxi. They were being dropped first which caused a significant delay in us getting to our accommodation, after midnight. The driver’s response was ‘I am just the driver, take it up with the company’. We will be seeking a full refund and looking for a local firm to take us back to the airport.
The other couple are complaining too. They also paid 130 pounds for a private transfer.
Reply from Taxi2Airport.com
Dear Kevin,
Thank you for your feedback.
We take our customers' feedback very seriously, and we would like to investigate the case further to provide you with a proper resolution.
Could you send us an email or contact the platform where the service was booked so we can have more details? In the meantime, we will contact our local provider to initiate the investigation from our end.
We look forward to your reply.