I had a very disappointing experience with BudgetAir.

I booked a return journey from London to Tehran (booking reference: BUK-42187470). My connecting flight from Istanbul to Tehran (VF187 with AJet) was cancelled, which made the entire journey unusable as I can no longer reach my final destination.

I contacted them several times, received no response at all. No assistance, no clarification, and no refund process initiated , just complete silence during a very stressful situation.

This lack of customer support is unacceptable, especially when dealing with flight cancellations and urgent travel issues. I have now been forced to initiate a chargeback through my bank and file formal complaints through Resolver and the UK Civil Aviation Authority.

I strongly advise others to be cautious when booking through BudgetAir, as their customer service has been non-existent when it mattered most.