Jersey
Review of Sport & Leisure
Great website, nice and easy to navigate and find what I was looking for. Great selection of goods at very reasonable prices! Purchasing was nice and easy and great communication. Nice and easy experience and would definitely use again!
Review of Geekcore.co.uk
Excellent selection of goods, great prices and fast shipping! A hassle free experience! Will definitely be using again in the future!
Review of Merlin Cycles Ltd
Always great service, great prices and a great selection of the best brands!
Review of Next
Review of Merlin Cycles Ltd
Always excellent service, great prices and great product selection!
Review of Merlin Cycles Ltd
Review of Merlin Cycles Ltd
Review of Merlin Cycles Ltd
Excellent service!
Easy website to use, great prices and loyalty scheme.
Fast postage.
One of the best websites for cyclists and always my first option!
Review of Merlin Cycles Ltd
I use Merlin cycles regularly and there is always a great selection of goods at great prices! No dodgy rebrand needed here!
Review of Merlin Cycles Ltd
Great selection of stock at great prices! Always fast delivery! Will continue to use!
Review of Merlin Cycles Ltd
Always excellent range of goods and an excellent customer service! Will use again and again!
Review of Merlin Cycles Ltd
Always a brilliant selection of products and often cheaper than competitors! Never had a problem and always fast delivery! The discount scheme for regular buyers is also a brilliant idea! Excellent business and will continue to use!!
Reply from Merlin Cycles Ltd
Thank you very much Nicholas!
Review of Merlin Cycles Ltd
The best online retailer for bike parts. Much prefer to the other two big names. A good choice of stock in all area’s and often cheaper than the rest. Loyalty discounts are a bonus and have never had a problem. Always get my items quickly and efficiently. Hassle free shopping!!
Review of SJSCycles
Excellent service as always, excellent choice of stock and fast shipping.
Review of SJSCycles
Have use SJS a few times now and always a brilliant service and an excellent variety of goods on offer! Will continue to use!
Review of Bolt World Fasteners Ltd
Review of Bankrupt Bike Parts
Excellent service and fast shipping! Items just as described and will be using again!
Review of Bankrupt Bike Parts
Excellent seller, really great range of products and exactly as described. Very easy transaction and fast shipping! Would recommend and will definitely use again in the future!
Review of SJSCycles
Excellent retailer and would definitely use again!
Review of Chain Reaction
Ordered two tyres when there was 3 in stock only to receive an email saying one has been cancelled with no explanation. I emailed suggesting that they could have got in touch with me if they could not fulfill the order as I would not have needed just one tyre. I then received a second automated email saying they have cancelled my other tyre and refunded me all with no contact from a person explaining or asking anything. Poor customer service!!!
Reply from Chain Reaction
Hi Nicholas,
Thanks for taking a moment to leave feedback, which has allowed me the opportunity to review your case.
I am very sorry that we were unable to completely fulfill your order due to a stock discrepancy, and I apologise for any disappointment caused.
Due to the amount of products we store, it is not possible for our stock system to be live alongside our website. There is therefore a short time delay between the stock available on the website and the physical stock that we have. On this occasion we were out of stock of one of the Tyres you ordered so our automated warehouse system split the order and only one was sent.
With regards to the part of order that had split off, for the out of stock Tyre, it was cancelled after you had contacted us via email. We then notified you via email that it was cancelled. I am very sorry that this order was not cancelled sooner, and that we were unable to supply the second Tyre.
Finally, I apologise again for any inconvenience caused.
Thanks,
CRCRichard
