John

Dear Customer,
We are very sorry that the delivery did not arrive within the promised time, as this is not the level of service we strive to provide our customers with.

We have already sent you an email with our sincere apology, and we truly hope we will have the chance to make up for this error with your future orders.
Sincerely, 
Your Giordano Wines Customer Service Team

Hi John,

Thank you for contacting us and for taking the time to share your recent experience. We’re sorry to hear you had trouble removing a named driver from your renewal and understand how frustrating that must have been.

I wil be in touch and see if I am able to help you with this in any way.

Vicky

Hi,

Thank you for such a positive review. We are delighted to know you found the set-up process to your satisfaction.

Our sales agents are more than happy to help prospective customers understand the extent of cover provided. They are friendly and highly knowledgeable enabling them to help the selection of a plan which is the most appropriate to cover the individual requirements of each customer. They are prepared to answer queries and clarify any confusion relating to the purchase of a service agreement.

If a query arises after the set-up process our live chat operators are available Monday -Friday between 08:00 hours and 21:00 to deal with any concerns that you may have. We want to help you make the most out of your cover plan.

We greatly value your feedback and will be sure to pass it on to all involved.

Thank you once again.