Review about Customer Service
Bought in hope that would be safer than buying from Amazon as products are labelled as being authentic. Noticed the colour of the honey crème shampoo looked much lighter than it should. The expiry date was from 2023. I’ve missed the return window as I didn’t think to inspect it thoroughly but lesson learned. I was hoping to buy more products from the site but now can’t trust it.
Update 2/3/26: The NP team reached out to me and offered to check the batch numbers which confirm the bottle they sent for shampoo is in date. Perhaps I just didn’t have a very good experience with the actual product itself, hence the lack of results. I also asked them to check some ingredients for me in another product which they were able to do. I am amending my review because their customer service was really nice. Usually when you leave reviews, nobody tries to actually rectify the problem but I thought they did their best and I am grateful.
Reply from Naturalistic Products
Hello Footasylum Customer,
Thank you for taking the time to update your review. We appreciate you acknowledging the support you received from our team.
We’re glad we were able to clarify the batch details, confirm that the product was not out of date, and provide the ingredient information you requested. We hope you were able to see how seriously we took your concern. Transparency and customer service are very important to us, so it’s good to know this came across.
If there’s anything we could do to make your experience a 5-star one next time, we’d love to hear your feedback. We’re always looking at ways to improve.
Thank you again for your support.
Kind Regards,
Team Naturalistic
