Alyssa A

EDIT: now they’re commenting on my reviews knowing I can’t technically reply to seem like they care in these public forums. If they actually cared, they’d give me an email/contact info to discuss this serious issue further.

AVOID!! I used this service in the Dominican Republic last month. When I arrived, I couldn't find my driver for the life of me. I looked for him for 30-40 minutes, walking in the heat all around the taxi pick-up area with my luggage like a madwoman. Not only was the driver not communicative in where he was waiting for me but then he was angry at me for not finding him fast enough. It would be great if they could tell you where they usually wait in the confirmation email as I didn't have great cell service with my US phone. That was annoying but my real grudge is with the company, not the drivers.

On my way back to the airport, my driver and I got into a BAD car accident. He was texting. The driver and other employees who came to the scene of the accident were very kind, which is the only reason why I'm giving 2 stars.

But I now have whiplash and Taxi2Airport refuses to talk to me about the accident and they're pretending it didn't happen!! They won't give me any insurance information from the company or even a measly refund for my troubles. It seems seedy and poorly run.

Unrelated info: if you're a girl traveling solo, I'd advise you to say you're meeting up with friends or family to anyone in the DR but especially to strangers whose car you're about to get into.

Bought a lock necklace that promised a key in the description. Seller told me after I received the item that there was never a key. I politely ask for a swap, he tries to squeeze more money out of me. This goes on for days. I almost just paid the money but then I was like “why am I paying for his mistake?” I ask for a refund/return and he finally offers the swap instead but I’m done. I’m upset I even have to deal with this and I don’t want to go through it again with a swap. I complain to the website about him. I also write a review. Turns out he also works there (!!) and deletes my honest review. No one has answered my customer complaints either. Then the seller replaces it with his own 5 star review through my account!!! I would never give 5 stars for this experience so why is it on my account & its unchangeable? Unethical. Can’t make this up. I just want to warn other people. Avoid this site.