Red flags
Zero customer service. The look and brand initially *feels* quite premium, but I've emailed them several times about their inoperative VAT field and they never get back to me. We even spoke to someone on the phone, but she fobbed us off and never followed up.
Luckily the orders have arrived so far and I guess that's the most important thing. But, speaking as someone who spends much of my time working with my own customers, their refusal to offer support is a huge red flag.
Reply from Scandinavian Photo
Thank you Alex for your feedback.
We apologize for this situation and we are so sorry that you haven't received a response from us when you emailed.
We always strive for answering all our emails, therefor it worries me that you have not received a response and I am afraid that your emails, for example, may have ended up in our junk folder.
This should certainly have been checked when you were in contact with us by phone, we are so sorry for that.
I am happy to read that your order has arrived and we hope you will be satisfied with the products.
You are warmly welcome to contact us by phone (+46 770 77 11 00) if you have further questions, and we will be happy to help you. /Sarah J