Account access was limited due to their verification process
Account access was limited due to their requirement of verifying my documents again. Its been dragging on for 3 months, with really hopeless results. I am having to write email almost every other day to find out whats going one or at least to provide with a timeline, but no such luck. So bloody unprofessional organization, such a shame!!
So frustrated I even asked them to close my account, but only to receive a response saying all features of my account has been restored, but its all a lie. Since than 1 month more has passed and guess what, account still not verified. Bloody useless!!
Reply from Kraken
Hi Mugil 👋
We sincerely apologize for the frustration and delays you’ve experienced during the verification process. We understand how important account access is and deeply regret the inconvenience caused.
Please provide your ticket number so we can prioritize your case and ensure it’s escalated for immediate review. We’re committed to resolving this for you as quickly as possible.
Your feedback is important, and we’ll use it to improve our processes. Thank you for your patience and understanding.
Best regards,
Kraken Support 🐙