Driver was 32 minutes late
Driver was 32 minutes late. The journey was clearly booked as an airport drop off so such a delay is completely unacceptable. I received no communication at all from either the driver or the control room until I contacted them 10 minutes after the scheduled arrival time. I was repeatedly told the driver was 5-7 minutes away until his eventual arrival. Led to a very stressful journey through the airport and I only reached the departure gate for my flight with minutes to spare.
Reply from Taxi2Airport.com
Dear Sir/Madam,
Thank you for sharing your experience with us
We take customer feedback extremely seriously and we were very concerned to read about your bad experience.
Could you please forward your booking reference number via email to: support@transferz.com so we can investigate with our supplier what went wrong?
We are looking forward to hearing from you,