118businessdirectory Reviews 

781
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 274 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and delicious variety of products, from beautifully presented dishes to perfectly cooked meals and impressive cocktails. Many people highlight the friendly, attentive, and professional staff who provide efficient service, making every interaction pleasant and welcoming. Reviewers frequently describe their overall experience as outstanding and highly satisfying. Consumers appreciate the ease of use and navigation, finding the process quick and straightforward. Many also value the consistent quality and reliability, noting that the company always delivers on expectations and leaves a lasting positive impression.

What people talk about most

Service

Customers consistently note positive experiences with service, often describing it as brilliant, sensational,... See more

User experience

Clients share positive opinions on user experience, with many describing it as fantastic, amazing, and... See more

Product

People report positive experiences with product, consistently praising the delicious and flavorful food, with... See more

Quality

Users describe positive interactions with quality, consistently praising the delicious and flavorful food,... See more

Staff

Consumers find staff to be positive, with many reviewers describing them as friendly, helpful, and providing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Class impeccable flattering enjoyment stupendous and most of all it made me feel complete

Rated 4 out of 5 stars

Food was very tasty but normally as from this takeaway I never had a bad meal from here

Rated 5 out of 5 stars

From the moment we stepped into 20 Stories, everything felt special. The panoramic views of Manchester are absolutely breathtaking—perfect for a sunset dinner or drinks under the stars. The ambian... See more

Rated 5 out of 5 stars

The food at Royal Nawab Manchester was excellent, with a wide range of dishes to choose from. Whether you prefer traditional favourites or something new, there’s plenty to satisfy every taste. A true... See more


Company details

  1. Business Administration Service

Written by the company

118 Business Directory are a team of tenacious and passionate Designers, Content Writers and most importantly SEO Experts. We focus on helping businesses get seen by more potential customers by optimising their business listing and website to climb the ranks of Google. We offer Free and Premium Business Listings as well as Starter and Prime SEO packages.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

781 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(781)

263 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

SCAM, SCAM, SCAM

SCAM -
These people reel you in with a 'free listing' making you pay a £1 verification, to 'verify you are human' promising it would be refunded, still not seen that money return.
But this is clearly just a scam to gain card details, because I then received an email saying I was now signed up to their Prime account and would be charged £10 per month.
Cancelled my card with the bank so hopefully won't be charged, but BEWARE of the SCAMMERS.

February 21, 2026
Unprompted review
118businessdirectory logo

Reply from 118businessdirectory

Dear Laura

Thank you for sharing your concerns.

Please send us the relevant details along with the report, and we will look into it promptly.

If you need further assistance, feel free to contact us at team@118businessdirectory.co.uk. We appreciate your feedback and are here to help.

Kindest Regards
118 Business Directory
Customer Service Team

Rated 1 out of 5 stars

Here’s a brief version you can post:

*Updated 20 hours later - I received my £12 refund 😀and several emails asking me to confirm I have received it.
*Updated - I have not received any refund *Latest reply from team@118wescamyou: - As it seems you were unaware of having selected the Prime Membership plan a refund is issued. Please confirm upon receiving it.

**118 Business Directory – Be Cautious**
*Original complaint -
I was asked to provide my card details to “verify” my listing with a £1 refundable charge. Instead, I was later charged £12 without clearly consenting to any subscription, and the refund was never processed.

Despite several emails raising my concerns, they have not properly acknowledged the issue or taken action to resolve it.

If this happens to you, contact your bank immediately, request a chargeback, and consider reporting it to Action Fraud.

Very disappointing experience.

February 13, 2026
Unprompted review
118businessdirectory logo

Reply from 118businessdirectory

Dear Gurvinder

Thank you for sharing your concerns.

Please send us the relevant details along with the report, and we will look into it promptly.

If you need further assistance, feel free to contact us at team@118businessdirectory.co.uk. We appreciate your feedback and are here to help.

Kindest Regards
118 Business Directory
Customer Service Team

Rated 4 out of 5 stars

It was the ease of ordering and the…

It was the ease of ordering and the extensive variety of choice and when ordering let's say mcdonalds on just eat you get free nuggets just for ordering from just eat which is a nice little bonus so yes just eat for me.

January 2, 2026
Unprompted review
Rated 1 out of 5 stars

They offer you a ‘free business’…

They offer you a ‘free business’ listing and say you need to verify yourself by paying £1. Promise it’ll be refunded but I’ve still not received a refund . THEN they’ve sneakily signed you up to their premium service and use said bank details to charge you £12 a week later

February 8, 2026
Unprompted review
118businessdirectory logo

Reply from 118businessdirectory

Dear Keely

Thank you for sharing your concerns.

Please send us the relevant details along with the report, and we will look into it promptly.

If you need further assistance, feel free to contact us at team@118businessdirectory.co.uk. We appreciate your feedback and are here to help.

Kindest Regards
118 Business Directory
Customer Service Team

Rated 5 out of 5 stars

Amazing experience from start to…

Amazing experience from start to finish. The service was professional, efficient, and exceeded my expectations. Everything was handled smoothly, and the staff were friendly and helpful throughout. You can really tell they care about quality and customer satisfaction. I would highly recommend this business and will definitely be returning.

February 3, 2026
Unprompted review

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