121officefurniture Reviews 

159
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

I purchased an Ergo 24hr office chair back in late 2024, which arrived quickly within a couple of days. The chair has been great, but unfortunately developed a fault in the locking mechanism. I reac... See more

Company replied

Rated 1 out of 5 stars

Bought a chair from them after seeing it reviewed so well. When it came I was shocked at the poor quality of it, return policy is useless as I'd obviously opened the box. I decided to write a review f... See more

Company replied

Rated 5 out of 5 stars

Ordered a Nautlius Resolute executive mesh chair from 121 Furniture. As a first time buyer I was worried about some of the negative review I saw, let me assure you that they are all false. Had some qu... See more

Company replied

Rated 5 out of 5 stars

Just bought an Ergo office chair from 121 for home use. Seemed too cheap to be true, much better price than anywhere else online. So I was a little bit apprehensive but no need to be at all. Delive... See more

Company details

  1. Furniture Store

Information provided by various external sources

121 Office Furniture are a small family business that incorporates 3 on line sites 121 Office Furniture, 121 Home Furniture and TV Mount Brackets.


Contact info

4.0

Great

TrustScore 4 out of 5

159 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.0

All reviews

(159)

4 reviews in the last 12 months

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Rated 5 out of 5 stars

Purchased Haven Riser desk in white…

Purchased Haven Riser desk in white love it....! I work with 2 monitors and a laptop, the monitors fit perfectly on the riser shelf so I no longer have them set up on shoe boxes. The desk is a great width & has enough depth for comfortable working. Delivery was super speedy from order to delivery 3 days total no damage great packaging. Steven from 121 emailed to confirm order and delivery etc.
Desk was so easy to put together & looks great 👍 fab value for money. Purchased a chair with arms that lift so chair pushes under the Haven desk making a perfect combo all near and tidy.
Highly recommend this company and product

November 9, 2020
Unprompted review
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Reply from 121officefurniture

Kayla

Good to hear the desk has met your expectations.

I hope we can assist you again in the future.

Regards

Steven

Rated 5 out of 5 stars

Alphason Kentucky white desk

I recently ordered an Alphason Kentucky white desk for my son. Customer service was great and I was kept up to date with the expected delivery date. The desk is great quality. I would definitely recommend this company and will use again in the future

October 22, 2020
Unprompted review
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Reply from 121officefurniture

Lynne

Thank you for your comments.

I hope your son gets plenty of use of it.

I hope we can assist you on one of our 3 sites again in the future.

All the best.

Michael

Rated 5 out of 5 stars

Excellent

I have nothing bad to say about this company, ordered and delivered within a few days, excellent customer service.
It will be my go to place first in future.

October 20, 2020
Unprompted review
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Reply from 121officefurniture

Thank you for your kind comment.

I hope we can assist you again at one of our 3 sites.

Regards

Michael

Rated 5 out of 5 stars

Highly Recommended

Excellent customer service, convenient delivery and a quality product (Dams office chair). I had to wait for the chair to come into stock but I had a phonecall from Michael on the day I ordered to explain that it would take a bit longer than expected and to talk me through my options. I opted to wait on my chosen chair, 121 kept me informed and followed up the few queries I had promptly. The chair was worth the wait and I found 121 very reliable and straightforward to deal with. Highly recommended.

October 15, 2020
Unprompted review
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Reply from 121officefurniture

Kay

Good to hear all is well and thank you again for your purchase.

I hope we can assist you again at one of 3 sites.

All the best for the future.

Regards

Michael

Rated 5 out of 5 stars

Excellent service

Excellent service, we did have a slight issue with some desk trim which was resolved within 3 working days. New desk tops shipped without question.The customer service we received was exemplary and I have no hesitation in giving a 5 star review. Thank you

October 14, 2020
Unprompted review
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Reply from 121officefurniture

Tony

Thanks for your kind review.

Sorry you had the issue but we try and resolve any problems we have asap.

I hope we can assist you again in the future.

Regards

Michael

Rated 5 out of 5 stars

Great service

Great service. The desk I was after was at the lowest price compared to other sites, and despite this particular order not being stated as next day delivery, it virtually was, with full tracking. Communication was excellent too.

September 29, 2020
Unprompted review
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Reply from 121officefurniture

Katharine

Thank you for your kind words. Hope we have exceeded your expectations.
Hope to see you back at one of our 3 sites again in the future.

Regards

Michael

Rated 5 out of 5 stars

Excellent

Recently bought a chair to work from home, and the process was excellent. Good price, excellent communication (as I ordered the wrong colour) and super fast delivery. I have already recommended the site to some team mates, and they have purchased too.

September 24, 2020
Unprompted review
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Reply from 121officefurniture

Jon

Thanks for the review and passing on our name.

Hope we can assist you again in the future at one of our 3 sites, 121 Office Furniture, 121 Home Furniture and Tvmountbracket.

All the best

Michael

Rated 5 out of 5 stars

Excellent service yet again

I have used 121 office furniture several times now, they have competitive prices and quality products which would suit home/office, small and large offices. Steven always confirms delivery dates, and you get a real sense of importance and customer service from this family business. On the one occasion where the silver base frame had a longer lead time than was shown on the website, Steven got in touch to explain the delay with the manufacturer. He offered a refund but I was happy to wait, and it came into stock again quicker than expected. Every aspect of the service - from ordering, to notifications, to delivery - are what you would expect (but sadly many fail). I would thoroughly recommend Steven and 121officefurniture and I will always check their prices when I'm buying office furniture in the future.

September 17, 2020
Unprompted review
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Reply from 121officefurniture

Andy

Thank you again for your kind words.

We try our utmost to exceed customer expectations and will continue to do so.

I hope we hear from you again in the future.

Stay Safe

All the best

Michael

Rated 5 out of 5 stars

Excellent customer service and prompt…

Excellent customer service and prompt next day delivery to Surrey. When I had questions Steven replied promptly and was very helpful. My Cabrini desk was very good value for money and looks lovely too. When I had a slight issue, I got a very prompt response and it was fully resolved promptly without any delay. I can't recommend highly enough. I would certainly buy from 121 Office Furniture again!

September 16, 2020
Unprompted review
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Reply from 121officefurniture

Jenita

Thank you for your kind words.

I hope we can assist you again in the future.

Regards

Michael

Rated 5 out of 5 stars

Excellent Service 10/10

Ordered a desk for home and the service was exceptional, can't fault this company. Just shows that going with large, big name companies is not always the best option. Really happy with my desk and the aftercare service provided - thank you :-)

September 9, 2020
Unprompted review
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Reply from 121officefurniture

Kirstie

Thank you for your kind review.

I hope we can assist you again in the future.

Regards

Michael

Rated 5 out of 5 stars

Just bought the Ergo 24 Hour Chair…

Just bought the Ergo 24 Hour Chair Luxury Mesh Back Executive Chair. Communication was good, delivery was quicker that stated and price was also very competitive. Have recommended this site to my work colleagues.

September 5, 2020
Unprompted review
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Reply from 121officefurniture

Simon

Thank you for taking the time to do this feedback. Much appreciated.

Hope we can assist you again on one of our 3 sites 121 Office Furniture, 121 Home Furniture or TVMountBracket

Regards

Michael

Rated 5 out of 5 stars

Perfect Purchase

Very pleased with my purchase of a new office chair! Cheaper than competitors, great communication, order arrived within a day and works as expected. Will certainly use 121 in the future.

September 4, 2020
Unprompted review
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Reply from 121officefurniture

Ardito

Thank you for taking the time to leave this review.

I hope we can assist you on one of our 3 sites in the future again.

Regards

Michael

Rated 5 out of 5 stars

121Officefurniture experience

Amazon is normally my go to retailer but for the desk i purchased however 121office furniture were cheaper.
Smooth transaction from start to finish, and super quick delivery. Very happy with the desk and arrived with no damages or deficiencies. Would definately use them again.👍

September 4, 2020
Unprompted review
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Reply from 121officefurniture

Andrew thank you for your kind words.

Hopefully for office and home furniture purchases you consider one of our 3 sites instead of Amazon in the future.

Regards

Michael

Rated 5 out of 5 stars

Excellent store

I purchased a 3-drawer pedestal cabinet for my home/office which arrived really quickly plus delivery was free! Very happy with my purchase and more than happy to recommend these guys. :)

September 2, 2020
Unprompted review
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Reply from 121officefurniture

Linda

Thank you for your kind words.

I hope we can assist you again in the future on one of our 3 sites.

Regards

Michael

Rated 5 out of 5 stars

Relay mesh chair

I purchased a Relay mesh chair. It was easy to assemble and it is very comfortable for long periods of use. 121 Furniture were excellent. Easy to order from, great price, and it arrived early. Excellent service and would recommend 121.

August 26, 2020
Unprompted review
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Reply from 121officefurniture

David

Thanks again for your kind comments .

I hope we can assist you again in one of our 3 sites.

Regards

Michael

Rated 5 out of 5 stars

Really good purchasing experience

I ordered a Marlos mesh office chair for home. The price was the best available, and free delivery. Delivery time was given as up to 4 days which was fine. So it was a lovely bonus that the chair arrived within 20 hours of the order. The product quality is good for the price and as described on the site. So top marks 121officefurniture.

August 19, 2020
Unprompted review
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Reply from 121officefurniture

Patrick thank you for your review.

I hope we can assist you again in the future, or any family, friends or colleagues.

Regards

Michael @ 121

Rated 5 out of 5 stars

'Santiago' leather office chair

Excellent website with page giving all the necessary technical details and also useful graphics showing operation of chair. Used at home at Computer desk. Immensely comfortable. Emailed company before purchase with query and had prompt helpful response by phone. Price very competitive. Chair arrived after 3 working days - well within promised time. A pleasure to give them business. Will recommend to friends without reservation. Thank you 1-2-1 .

August 18, 2020
Unprompted review
121officefurniture logo

Reply from 121officefurniture

Stephen

Thank you for this great reference.

I hope we can assist you at one of our 3 sites in the future.

Regards

Michael

Rated 5 out of 5 stars

Office Chair

This is an excellent chair...very comfortable and assembled very easily. Delivery was rapid..in fact, it arrived before the scheduled day. fantastic value for money. I would highly recommended this company 5*

August 15, 2020
Unprompted review
121officefurniture logo

Reply from 121officefurniture

Thank you for your kind words. I hope we can assist you on one of our 3 sites again in teh future.

Regards

michael

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