121officefurniture Reviews 

159
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

I purchased an Ergo 24hr office chair back in late 2024, which arrived quickly within a couple of days. The chair has been great, but unfortunately developed a fault in the locking mechanism. I reac... See more

Company replied

Rated 1 out of 5 stars

Bought a chair from them after seeing it reviewed so well. When it came I was shocked at the poor quality of it, return policy is useless as I'd obviously opened the box. I decided to write a review f... See more

Company replied

Rated 5 out of 5 stars

Ordered a Nautlius Resolute executive mesh chair from 121 Furniture. As a first time buyer I was worried about some of the negative review I saw, let me assure you that they are all false. Had some qu... See more

Company replied

Rated 5 out of 5 stars

Just bought an Ergo office chair from 121 for home use. Seemed too cheap to be true, much better price than anywhere else online. So I was a little bit apprehensive but no need to be at all. Delive... See more

Company details

  1. Furniture Store

Information provided by various external sources

121 Office Furniture are a small family business that incorporates 3 on line sites 121 Office Furniture, 121 Home Furniture and TV Mount Brackets.


Contact info

4.0

Great

TrustScore 4 out of 5

159 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.0

All reviews

(159)

4 reviews in the last 12 months

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Rated 5 out of 5 stars

Perfect office chair at a great price

Perfect office chair at a great price, and amazingly quick delivery, just 2 days! ☺️ Thank you, I will definitely use you again

August 8, 2020
Unprompted review
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Reply from 121officefurniture

Thank you for your kind comments.

I hope we can assist you on one of our 3 sites in the future.

Regards

Michael

Rated 5 out of 5 stars

Outstanding service and simple…

Outstanding service and simple straightforward transaction. Found 121 TV Mounts by chance and highly recommend them. Ordered early hours Thursday; arrived Friday. Great unit. Looks high class. Lots of comments on net about door adjustment. They are standard cupboard hinges. Just google this and it will show you how to adjust them. Unit was well packaged (it did arrive a little battered) but this packaging clear protected it. Overall great.

July 20, 2020
Unprompted review
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Reply from 121officefurniture

Thank you for your kind comments and your guidance to other customers regarding door hinges!!

I hope we can assist you again in the future on one of our 3 sites.

Regards

Michael

Rated 5 out of 5 stars

Very trusted seller

After a misunderstanding of an incorrect address .
The owner took time and effort to resolve the issue and restore our confidence in there products and services. Very trusted company and great to do business with
Thanks

July 17, 2020
Unprompted review
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Reply from 121officefurniture

Hi Marios

Indeed an issue with the input of your address at the suppliers led to issues but were finally resolved and as you confirmed all other deliveries were A1.

Thank you for your patience and as we discussed I hope to assist you again in the future.

Regards

Michael

Rated 5 out of 5 stars

Excellent Service!

I cannot praise this company highly enough! Excellent customer service. Chair arrived, fully assembled as I'd requested and ahead of anticipated delivery date. Exactly what I wanted for working from home. I wouldn't hesitate in recommending this company to anyone looking for office equipment.

July 7, 2020
Unprompted review
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Reply from 121officefurniture

Karen

Thank you for your kind words.

We try our best :-)

Hope to assist you again on one of our 3 sites.

Regards

Michael

Rated 5 out of 5 stars

Quick response to issue with chair gaslift...

Chair got delivered earlier than expected in good quality... I did have a issue with the gaslift but recieved a quick response and instantly got sent a new one....

July 4, 2020
Unprompted review
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Reply from 121officefurniture

Dom

Sorry you had the problem but on the rare occasion this happens we try and resolve it as quickly as we can.
Hope you get plenty of use out of your chair.

Thanks for the kind words.

Regards

Michael

Rated 5 out of 5 stars

The chair got delivered earlier than…

The chair got delivered earlier than expected. I have only been using the chair for a week and so far so good. At least the chair feels solid and what expected. Thank you 121 office furniture for your prompt service.

June 26, 2020
Unprompted review
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Reply from 121officefurniture

Peter

Thanks for your kind words.

Hope we can assist you again in the future.

Regards

Michael @ 121

Rated 5 out of 5 stars

Brilliant!!

Brilliant! Wouldn’t hesitate to recommend! Ordered at 9am and 9am next day it was on my doorstep! Excellent product and cheaper than the same desk at Wayfair! Will defo use again! Thanks 😊

June 23, 2020
Unprompted review
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Reply from 121officefurniture

Claire

Thank you for your kind comments.

As a small family business we try our best!

Hope we can assist you again in the future.

Regards

Michael

Rated 5 out of 5 stars

Amazing free delivery and competitive pricing

I bought a chair from 121 office furniture, due to working from home since the COVID19 lockdown, as it was the cheapest of that specific chair I could find online and after ordering on Tuesday lunchtime it was with me before Thursday lunchtime!

June 22, 2020
Unprompted review
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Reply from 121officefurniture

Laura

Thank you for your comment.

As a small family business we try our best.

Hope we can assist you again in the future.

Regards

Michael

Rated 5 out of 5 stars

This chair was recommended by a…

This chair was recommended by a colleague as I am now home working I ordered the chair late on Thursday and it arrived on Sunday I wasn’t expecting it until the following week. The assembly instructions were very easy to follow and it didn’t take long. The chair is very well made and very supportive would highly recommend this item, and supplier.

June 22, 2020
Unprompted review
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Reply from 121officefurniture

Sarah thanks for your kind words.

I hope we can assist you again in the future.

Regards

Michael

Rated 5 out of 5 stars

Great customer service

Great customer service, responded to my emails on the same day and have answered all the questions that I have. It took a while for the chair to arrived but that’s because of the availability, but it arrived a day early than expected. Assembling the chair is easy and a perfect example of a high quality ergo chair. I highly recommend 121 Office Furniture.

June 19, 2020
Unprompted review
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Reply from 121officefurniture

Mark
thanks for your comments.

Hopefully assist you again.

Stay Safe

Michael

Rated 5 out of 5 stars

Excellent service

Excellent service. I ordered a chair on the Thursday and it was delivered, as promised, on the following Wednesday. The chair itself is comfortable and high quality and I really appreciated the call to check the delivery was convenient. The chair was also considerably cheaper here than elsewhere.

June 13, 2020
Unprompted review
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Reply from 121officefurniture

Nicola

Thanks again for your purchase.

I hope we can assist you again in the future on one of our 3 sites.

Stay Safe

Michael

Rated 5 out of 5 stars

Alphason Aspen Writing Desk ⭐️⭐️⭐️⭐️⭐️

I ordered the Alphason Aspen Writing Desk over the weekend a few weeks ago. The following Monday morning I had a phone call from Michael to inform me that the desk was out of stock and was unlikely to be back in stock until August. He offered me a refund but as this is the nicest desk I’d found and 1-2-1 Office Furniture’s price was the best, I decided to wait.

I was expecting to take delivery of the desk in mid-August but it arrived 2 days ago!

I put the desk together this evening and I couldn’t be more pleased with it. It looks just as good as it does on the website. I posted a photo on my facebook and instagram pages and within 5 minutes 8 people asked where I got it from. Needless to say I’ve shared 1-2-1’s website.

Thank you so much for your fantastic and personal service 😊

June 11, 2020
Unprompted review
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Reply from 121officefurniture

Carys

Thanks for this post.

A popular desk indeed. Hope you get plenty of use out of it.

Hope we can assist you again on one of pour 3 sites.

Stay Safe

Michael

Rated 5 out of 5 stars

Astonishingly good customer service

My Eliza Tinsley chair arrived as ordered, but there was an annoying noise on the gas lift. I contacted 121officefurniture by email and a replacement part was sent out immediately and arrived next day.

Simply brilliant customer service - many thanks!

June 10, 2020
Unprompted review
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Reply from 121officefurniture

Ian

Thanks for your comment and sorry you had the issue.

Hope all is well now and we can assist you again in the future

Stay Safe

Michael

Rated 5 out of 5 stars

Delivered earlier than expected and…

Delivered earlier than expected and outstanding customer service at all time.
Highly recommended this company

June 10, 2020
Unprompted review
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Reply from 121officefurniture

Louise

Thanks for your comments.

I hope we can assist you again in the future.

Stay Safe

Michael

Rated 4 out of 5 stars

Very pleased with the Keno chair…

Very pleased with the Keno chair received today. Issue with delivery but we got there in the end.

June 8, 2020
Unprompted review
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Reply from 121officefurniture

Hilary

Thanks for your review.

TC the suppliers had sent their apologies for the delay and off course from ourselves.

Hope you are enjoying the Keno and we can assist you in the future

Stay Safe

Michael

Rated 5 out of 5 stars

Excellent service

Ordered my chair on Thursday, was delivered on Saturday. Amazing service. Chair was exactly as described and I am so happy I found and went with 121officefurniture. Would definitely recommend!

June 7, 2020
Unprompted review
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Reply from 121officefurniture

Thanks Leo for your kind feedback

Hope we are able to assist you again on one of our sites.

Stay Safe

Michael

Rated 5 out of 5 stars

I bought one of DAMS zues chairs from…

I bought one of DAMS zues chairs from them. It was good the first day but then the seat depth mechanism was loose which then was promptly replaced.

Even with the new replaced seat, the chair would quickly snap back and forth when seat depth is adjusted.

I contacted customer care, who took notice of this , and refunded me FULLY.

Michael in customer care is the reason why I'm writing this review, he really helped me getting my money back ( and peace of mind )

Highly recommend buying from them, infact better to call them up and ask for suggestions

June 4, 2020
Unprompted review
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Reply from 121officefurniture

Stanley

Thank you for your kind words. Sadly sometimes things just don't work out and there was an issue with these mechanisms confirmed by the suppliers. I guess it is about what you do after this to assist the customer. We are a family business that try and assist you as best we can and in this case it was to push through the return and refund for you as requested. Wish you all the best and hopefully we can assist you again in the future.

Regards

Michael

Rated 5 out of 5 stars

TC Cheetah 24-Hour Black Leather Office Chair CH1110

A couple of years ago, I had a bulging disc low in my spine, and upon my return to work, my company did a risk assessment of my workstation, and agreed to purchase a new chair for me. This chair was one of 3 options I had. I chose this one, and can honestly say it is the most comfortable chair I have ever had at work. As my home computer chair was rather uncomfortable (as it was very old), I was delighted to find that I could purchase this same chair for my home use. I ordered it and 24 hours later it was delivered! (Amazingly quick even though we are in lockdown!) All arrived in perfect condition for self assembly, which was easy to do. (Make sure you have a shorter ended Allen Key handy although a longer ended one is supplied). Not only does this chair provide good back support, it also has a comfortable seat, and levers for back angle adjustment. combination seat/back angle adjustment, seat height adjustment, forward tilting of the seat, and a sliding seat so that you can adjust the seat for different user leg lengths. This chair is going to be a god send now that I will be working from home a lot more. I thoroughly recommend it, and also highly recommend 121officefurniture.co.uk for their speedy and excellent customer service.

June 3, 2020
Unprompted review
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Reply from 121officefurniture

Jane

Good to hear we have made your working at home easier.

Thank you for your kind comments

Stay Safe

Michael

Rated 5 out of 5 stars

An ideal office chair

Bought an office chair on line for my study desk. Ordered on Saturday, processed on Monday and arrived on Wednesday.
It is very good quality for the price and suits my needs perfectly. prompt and friendly communication from 1-2-1 Furniture Group, particularly during the pandemic.Would recommend.

June 3, 2020
Unprompted review
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Reply from 121officefurniture

Phil

Thank you for your comments.

Hopefully able to assist you again in the future.

Stay Safe

Michael

Rated 5 out of 5 stars

Purchased the Jota High Back Operators…

Purchased the Jota High Back Operators Chair JH40-000. Excellent chair, very comfortable and quality product. The customer service was excellent along with a very quick dispatch. Highly recommend both the company and the product

June 2, 2020
Unprompted review
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Reply from 121officefurniture

Karen

Thank you for your kind comments.

Hopefully we can help you again on one of our 3 sites.

Stay safe

Regards

Michael

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