121officefurniture Reviews 

159
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

I purchased an Ergo 24hr office chair back in late 2024, which arrived quickly within a couple of days. The chair has been great, but unfortunately developed a fault in the locking mechanism. I reac... See more

Company replied

Rated 1 out of 5 stars

Bought a chair from them after seeing it reviewed so well. When it came I was shocked at the poor quality of it, return policy is useless as I'd obviously opened the box. I decided to write a review f... See more

Company replied

Rated 5 out of 5 stars

Ordered a Nautlius Resolute executive mesh chair from 121 Furniture. As a first time buyer I was worried about some of the negative review I saw, let me assure you that they are all false. Had some qu... See more

Company replied

Rated 5 out of 5 stars

Just bought an Ergo office chair from 121 for home use. Seemed too cheap to be true, much better price than anywhere else online. So I was a little bit apprehensive but no need to be at all. Delive... See more

Company details

  1. Furniture Store

Information provided by various external sources

121 Office Furniture are a small family business that incorporates 3 on line sites 121 Office Furniture, 121 Home Furniture and TV Mount Brackets.


Contact info

4.0

Great

TrustScore 4 out of 5

159 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.0

All reviews

(159)

4 reviews in the last 12 months

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Rated 2 out of 5 stars

The low rating on the review is due to… poor service

The low rating on the review is due to me receiving completely the wrong chair? Also, I experienced extreme delays of over a month. I was advised both are due to a supplier issue. I am giving a few stars because contact was made to discuss my order. And I understand mistakes happen. I have now cancelled the order completely...

June 1, 2020
Unprompted review
Rated 5 out of 5 stars

Have bought an office chair (Ergo 24…

Have bought an office chair (Ergo 24 Hour Chair Luxury Mesh Back Executive Chair ERGO/KTAG/M ERGO/KTAG/M) with back support as I am now working form home and must say I am so pleased with the product. great quality and price. would highly recommend. Thank you 121Officefurniture :)

May 29, 2020
Unprompted review
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Reply from 121officefurniture

Shona

Once again thank you for your kind comments.

This is an exceptionally popular chair and I am sure you now understand why!!

Thanks again for your business and I hope we can assist you again in the future.

Regards

Michael

Rated 5 out of 5 stars

excellent chair, price and service.

Ordered 2 office chairs and both were excellent quality, best price I can find and delivered before the expected date.

May 24, 2020
Unprompted review
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Reply from 121officefurniture

Thank You Suleman

I hope we can assist you again in the future.

Regards

Michael

Rated 5 out of 5 stars

Office Chair Vantage 200 Fabric…

Office Chair Vantage 200 Fabric Operators Chair V200-00 by Dams
Great communication upon ordering with regard to colour choice availability. Once confirmed delivered the next day. Very pleased with chair, fast delivery & communication.

May 18, 2020
Unprompted review
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Reply from 121officefurniture

Sharon

Thank you for your kind comments and purchase.

All the best

Michael.

A

Rated 5 out of 5 stars

Top Class Service

From placing order desk was delivered within 2 days it would have been 1 day if TNT didn’t have a backlog. It was well packaged. Easy to put together. Was a high quality piece of furniture. Would be more than happy to use this company again.

May 15, 2020
Unprompted review
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Reply from 121officefurniture

Dorris

Thanks again for your purchase and I hope we can assist you again in the future.

Regards

Steven

Rated 5 out of 5 stars

First class service

I am really impressed with the customer service and attention to detail that has been given to me. Only one chair on the order but was dealt with in a professional and timely manner. Would have no hesitation in recommending them and using again

May 15, 2020
Unprompted review
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Reply from 121officefurniture

Thank you Steve for your kind words.

I hope we can assist you again in the future

Stay Safe

Michael

Rated 5 out of 5 stars

A great experience and excellent service!

Needed an office chair for my home (as lots of us do at the moment!) and came across 1-2-1 on google. They had exactly the chair I wanted and for a great price, placed my order and the very next day I received the chair. An excellent product from a great company, good communication and everything arrived as expected. Many thanks!

May 12, 2020
Unprompted review
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Reply from 121officefurniture

Thanks Richard for shopping with ourselves and your kind comment.

Hopefully assist you again on one of our three sites.

Stay Safe

Michael

Rated 5 out of 5 stars

Superfast delivery *****

Ordered an office chair on Sunday and was advised it would be delivered on Thursday ....to my great surprise it arrived by Fedex today, just 2 days after ordering. Amazing!! Smooth transaction from start to finish and a great quality product.
Would highly recommend.

May 12, 2020
Unprompted review
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Reply from 121officefurniture

Lyn its a pleasure

Hope we can help you again in the future.

Stay Safe

Michael

Rated 5 out of 5 stars

Ordered my office chair on a Sunday…

Ordered my office chair on a Sunday night, had it delivered on a Tuesday. The service and level of communication was exceptional. Chair was of high quality and a very good price. Would highly recommend.

May 12, 2020
Unprompted review
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Reply from 121officefurniture

Akter

Thank you for your kind words..We try our best to exceed expectations.

Hope we can assist you again on one of our 3 sites.

Stay Safe

Michael

Rated 5 out of 5 stars

Great products, unbeatable prices and superb CS!

Great products and prices, speedy delivery even during this pandemic and unmatched level of after sales customer care. There was a slight issue with the chair I bought and it was very swiftly and professionally handled, with 200% satisfaction from me.

Would definitely buy from again and will highly recommend to others.

May 11, 2020
Unprompted review
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Reply from 121officefurniture

Julius

Thanks again for your kind comments.

Hope to assist you again in the future on one of our sites.

Stay Safe

Michael @ 121

Rated 5 out of 5 stars

Amazing!

One of the best places to buy furniture. I ordered a chair that arrived very quickly. Although it was with a bit of a defect as I contacted the store I was very surprised of a very quick reply and everything went very smoothly. I received the replacement part 2 days later. Amazing service and dedication!

May 6, 2020
Unprompted review
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Reply from 121officefurniture

Simonas

Thank you for this review. We try our best :-)

I hope we can assist you again on one of our sites.

Stay Safe

Michael

Rated 5 out of 5 stars

My fave place to buy furniture from now on

There is not even one single flaw I could write about these guys. My experience with them was superb: They contacted me to confirm my order and informed me of the delivery date, I received the order the next day, the product was as expected, no flaws, no defects. All I can say is that I am a happy customer and will be returning to them for all my office needs. Superb customer service , even now with the Covid lockdown

May 5, 2020
Unprompted review
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Reply from 121officefurniture

Evan thank you for your kind comments. Yes please return to our officer site but dont forget our home site and our Tv stand sites that you will see on the bottom of our email confirmation to you.

Stay Safe and I hope to hear from you soon.

Regards

Michael

Rated 5 out of 5 stars

Excellent Product & Excellent Service

I was looking for a new home office chair and saw the one I liked on a number of sites. This one was some £60 cheaper than the most expensive one so grabbed my interest.

( Zure Grey Executive Elastomer Office Chair with Headrest)

Having placed the order, the chair arrived just 3 days later and was in perfect condition!

I thoroughly recommend this company for their products, pricing and service. I wouldn’t hesitate to use again!

April 30, 2020
Unprompted review
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Reply from 121officefurniture

Eddie

Thank you again for your kind comments.

I hope we can assist you on one of our 3 sites in the future.

Stay Safe

Michael

Rated 5 out of 5 stars

Cannot fault the service or product.

Cannot fault the service or product. The desk is very sturdy and the drawers and the door open /close smoothly. The communication from the company was brilliant and I would definitely recommend!

April 27, 2020
Unprompted review
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Reply from 121officefurniture

Ashleigh

Thank you for your kind comments and your purchase.

I hope we can assist you again on one of our 3 sites.

Stay Safe

Michael

Rated 5 out of 5 stars

deep filled and very soft ,great chair at very fair price.

The chair is deep filled and very soft beautiful leather, so comfortable ,the waterfall design of the seat adds to the this comfortable chair.
The sales care is excellent ,and crucially they are there if you require a chat unlike faceless websites with no contact other than webmail after days on an enquiry.
Good seller,great chair at a very fair price.

April 26, 2020
Unprompted review
Rated 5 out of 5 stars

Alphason TV Stand Black

Very good quality and a really nice TV unit which looks far more expensive than the price we paid for it. 121 were the cheapest supplier we could find with the added bonus of free delivery. Communication and customer service was excellent, even at these difficult times. We would have no hesitation in recommending 121 and would definitely use them again. Thank you!

April 24, 2020
Unprompted review
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Reply from 121officefurniture

Amanda

Thank you for your kind comments

I hope we can assist you again on one of our 3 sites in the future.

Stay Safe

Michael

Rated 5 out of 5 stars

Alphason Albany Computer Desk

Desk was delivered within 36hrs. Easy ordering process, easy to put together and nice quality, great price, fantastic service would recommend.

April 23, 2020
Unprompted review
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Reply from 121officefurniture

Geoffrey thank you for your kind comments. Hope you get plenty of use of it.

Hope to see you at one of sites in the future again.

Regards

Michael

Rated 5 out of 5 stars

Quick refund & communication

I was wary like many of buying online through a company that was unknown to myself, however, I need not have worried. I ordered an office chair at 11pm but received a couple of missed phone calls followed by an email before 10am the next day advising me that the chair would not be available for a month. I replied and asked them to cancel my order and process my refund. This was received by 11:15. This is exceptionally quick and responsive customer service. I would not hesitate from making a purchase from this company in the future!

April 22, 2020
Unprompted review
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Reply from 121officefurniture

Thank you for your kind comments and apologies the item had went out of stock last night.

Hopefully we can assist you with another option.

Stay Safe

Michael

Rated 5 out of 5 stars

Fantastic company and service

Absolutely brilliant.The website was really descriptive and accurate I knew what to go for straight away and could look at the high level description so was easy to navigate and good search functions. Very competitive in pricing, my product was the cheapest I could find. Kept up to date in delivery and managed my expectations during this difficult time by keeping in contact with me. Imagine my absolute surprise and delight when on standard delivery (which was free) I got my item within two days! Fantastic products, great service, a brilliant company and really lovely people. Good job!

April 17, 2020
Unprompted review
Rated 5 out of 5 stars

Best company service

Could not fault this company one bit! Ordered and had emails recieved direct, to update on order status. Unfortunately assembly screws did not come in the package however, the team @ 121officefurniture were very quick in responding to my emails and having replacement parts sent out to me within a day. Thank you for your assistance with my order... Definitely reccomend using this company and give the utmost praise.

April 14, 2020
Unprompted review

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