I purchased an Ergo 24hr office chair back in late 2024, which arrived quickly within a couple of days. The chair has been great, but unfortunately developed a fault in the locking mechanism. I reac... See more
Company replied
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I purchased an Ergo 24hr office chair back in late 2024, which arrived quickly within a couple of days. The chair has been great, but unfortunately developed a fault in the locking mechanism. I reac... See more
Company replied
Bought a chair from them after seeing it reviewed so well. When it came I was shocked at the poor quality of it, return policy is useless as I'd obviously opened the box. I decided to write a review f... See more
Company replied
Ordered a Nautlius Resolute executive mesh chair from 121 Furniture. As a first time buyer I was worried about some of the negative review I saw, let me assure you that they are all false. Had some qu... See more
Company replied
Just bought an Ergo office chair from 121 for home use. Seemed too cheap to be true, much better price than anywhere else online. So I was a little bit apprehensive but no need to be at all. Delive... See more
121 Office Furniture are a small family business that incorporates 3 on line sites 121 Office Furniture, 121 Home Furniture and TV Mount Brackets.
5 Mid Rd, G67 2TT, Cumbernauld, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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The low rating on the review is due to me receiving completely the wrong chair? Also, I experienced extreme delays of over a month. I was advised both are due to a supplier issue. I am giving a few stars because contact was made to discuss my order. And I understand mistakes happen. I have now cancelled the order completely...
Have bought an office chair (Ergo 24 Hour Chair Luxury Mesh Back Executive Chair ERGO/KTAG/M ERGO/KTAG/M) with back support as I am now working form home and must say I am so pleased with the product. great quality and price. would highly recommend. Thank you 121Officefurniture :)

Reply from 121officefurniture
Ordered 2 office chairs and both were excellent quality, best price I can find and delivered before the expected date.

Reply from 121officefurniture
Office Chair Vantage 200 Fabric Operators Chair V200-00 by Dams
Great communication upon ordering with regard to colour choice availability. Once confirmed delivered the next day. Very pleased with chair, fast delivery & communication.

Reply from 121officefurniture
From placing order desk was delivered within 2 days it would have been 1 day if TNT didn’t have a backlog. It was well packaged. Easy to put together. Was a high quality piece of furniture. Would be more than happy to use this company again.

Reply from 121officefurniture
I am really impressed with the customer service and attention to detail that has been given to me. Only one chair on the order but was dealt with in a professional and timely manner. Would have no hesitation in recommending them and using again

Reply from 121officefurniture
Needed an office chair for my home (as lots of us do at the moment!) and came across 1-2-1 on google. They had exactly the chair I wanted and for a great price, placed my order and the very next day I received the chair. An excellent product from a great company, good communication and everything arrived as expected. Many thanks!

Reply from 121officefurniture
Ordered an office chair on Sunday and was advised it would be delivered on Thursday ....to my great surprise it arrived by Fedex today, just 2 days after ordering. Amazing!! Smooth transaction from start to finish and a great quality product.
Would highly recommend.

Reply from 121officefurniture
Ordered my office chair on a Sunday night, had it delivered on a Tuesday. The service and level of communication was exceptional. Chair was of high quality and a very good price. Would highly recommend.

Reply from 121officefurniture
Great products and prices, speedy delivery even during this pandemic and unmatched level of after sales customer care. There was a slight issue with the chair I bought and it was very swiftly and professionally handled, with 200% satisfaction from me.
Would definitely buy from again and will highly recommend to others.

Reply from 121officefurniture
One of the best places to buy furniture. I ordered a chair that arrived very quickly. Although it was with a bit of a defect as I contacted the store I was very surprised of a very quick reply and everything went very smoothly. I received the replacement part 2 days later. Amazing service and dedication!

Reply from 121officefurniture
There is not even one single flaw I could write about these guys. My experience with them was superb: They contacted me to confirm my order and informed me of the delivery date, I received the order the next day, the product was as expected, no flaws, no defects. All I can say is that I am a happy customer and will be returning to them for all my office needs. Superb customer service , even now with the Covid lockdown

Reply from 121officefurniture
I was looking for a new home office chair and saw the one I liked on a number of sites. This one was some £60 cheaper than the most expensive one so grabbed my interest.
( Zure Grey Executive Elastomer Office Chair with Headrest)
Having placed the order, the chair arrived just 3 days later and was in perfect condition!
I thoroughly recommend this company for their products, pricing and service. I wouldn’t hesitate to use again!

Reply from 121officefurniture
Cannot fault the service or product. The desk is very sturdy and the drawers and the door open /close smoothly. The communication from the company was brilliant and I would definitely recommend!

Reply from 121officefurniture
The chair is deep filled and very soft beautiful leather, so comfortable ,the waterfall design of the seat adds to the this comfortable chair.
The sales care is excellent ,and crucially they are there if you require a chat unlike faceless websites with no contact other than webmail after days on an enquiry.
Good seller,great chair at a very fair price.
Very good quality and a really nice TV unit which looks far more expensive than the price we paid for it. 121 were the cheapest supplier we could find with the added bonus of free delivery. Communication and customer service was excellent, even at these difficult times. We would have no hesitation in recommending 121 and would definitely use them again. Thank you!

Reply from 121officefurniture
Desk was delivered within 36hrs. Easy ordering process, easy to put together and nice quality, great price, fantastic service would recommend.

Reply from 121officefurniture
I was wary like many of buying online through a company that was unknown to myself, however, I need not have worried. I ordered an office chair at 11pm but received a couple of missed phone calls followed by an email before 10am the next day advising me that the chair would not be available for a month. I replied and asked them to cancel my order and process my refund. This was received by 11:15. This is exceptionally quick and responsive customer service. I would not hesitate from making a purchase from this company in the future!

Reply from 121officefurniture
Absolutely brilliant.The website was really descriptive and accurate I knew what to go for straight away and could look at the high level description so was easy to navigate and good search functions. Very competitive in pricing, my product was the cheapest I could find. Kept up to date in delivery and managed my expectations during this difficult time by keeping in contact with me. Imagine my absolute surprise and delight when on standard delivery (which was free) I got my item within two days! Fantastic products, great service, a brilliant company and really lovely people. Good job!
Could not fault this company one bit! Ordered and had emails recieved direct, to update on order status. Unfortunately assembly screws did not come in the package however, the team @ 121officefurniture were very quick in responding to my emails and having replacement parts sent out to me within a day. Thank you for your assistance with my order... Definitely reccomend using this company and give the utmost praise.
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