123 AV 

The original item ordered (from the website) was no longer in stock - perhaps it should have been taken off the website once no longer available - however the customer services people at 123av quickly moved to alert me and offer an alternative - this was acceptable and all went speedily through - well done

The Toshiba 19 Inch TV and DVD player on delivery, would not occasionally switch on or off, or change channels using the remote control. I emailed my complaint to 123AV on the morning and three hours later was contacted by phone.The company thought it was probably a faulty remote control and would send another. This arrived the following day and proved the diagnosis was correct. It has been a few years since I have received such excellent service.

Recently ordered at 32" TV as a present for eldest son. Was advised TV was not in stock and would be delayed for approximately 7 days. Asked if I would like to cancel the order. - Am impressed at being given the option to cancel but decided to continue as had plenty of time before the birthday (for once!). TV arrived 3 days later great!
Opened TV looks great - all tuned in - picture fab - child pleased....but then we lost the picture. it came back but there was clearly an intermittent fault on the TV which became worse over the next 2 days.
Oh great.. never used this company before..here we go with a battle on my hands i imagine. I emailed 123AV describing the problem and asking for their returns procedure. " Box it up and let us know when its ready and we will collect" came back the prompt reply. I did and they collected the next day. 48 hours later I received an email telling me the funds have been refunded to my account and lots of apologies for our disappointment. No arguing, no hassle , no stress.
Can't fault the company. Faulty goods are outside their control, but the customer service given exceeded my expectations by far. Will definitely using them again.

gts 8. tv stand easy to assemble, good value packed well .

We bought a LED tv from 123. The price was very good. The TV came as described, in perfect condition within the specified time. It works very well, and we intend to purchase again.

Hi

I would just like to say that this company 123 AV have very good customer service. I bought a tv and it was faulty i contact them and they said we give you a new one or a refund. Anyway there give me a refund and it only took a few days. Plus it was easy to send the TV back. Simples.

From
Barry

Quick service and very happy with the Panasonic cinema system I ordered. Superb price as well!!
Thank you AV123 :)

Quick and efficient service at a low price. Couldn't be happier.

From the 123 av side everything was great. However for £35 delivery my tv arrived with multiple damage to the tv box which had luckily missed the tv its self. Also it took 7 days for delivery I would expect 3 days.
Summary
Great company that should use another carrier service.

From buying to delivery was perfect.We are delighted with the products and your service was perfect, thank you very much.

John

Excellent! TV arrived in a couple of days. Would recommend 123AV to anyone!

Awesome! A price you have to hunt to beat

Great price - product arrived as described, however, the only criticism I would habe would be the 'Panasonic Grade A' as part of the spec doesn't make you think of ex display/damaged box/returned items etc. I opened the box and it was clear this wasn't a 'brand new' item - everything was there, however, with the addition of a few minor blemishes/scratches.
Although you can click on the link (I this once the product had arrived), the 'Grade A' is a little hidden.
Thats aside, now I am fully aware of the nature of the products sold, I would still buy again.

I ordered a small Toshiba TV for my kitchen on Monday afternoon. I was amazed when it turned up the very next morning! I had my TV set up within half an hour from receiving it and am very pleased. Thank you 123 AV for great service.

I've never used this company before and I needed to buy a dvd and video conbi for.my mother, I found123av very easily via searching for the best price on the internet, the order process was simple and then my item arrived within a matter of days, delivery was very quick the website was easy to use, would recommend using for great deals, I am unable to give feedback on customer service as I haven't had any dealings with them after all my item arrived un damaged.

Our DVR20KB recorder was in perfect condition, still had the plastic protection on the front. Set it up and got it all tuned in. Have not tried to record anything as yet, as not had the time. The main purpose of buying the recorder is to copy the tapes from our camcorder to disc, don't know how to do this as yet but will try soon. if anyone knows how to connect the camera to the recorder I would be very grateful.

Even better than that, order came a day early.

I ordered a TV and it arrived within a few days. The packaging was not for this set, but the set was in good condition and works very well. A considerable saving over getting the same TV from elsewhere. I would use them again.

No sooner had I ordered it than it appeared.

Bought toshiba blue ray player off 123AV.....great service, great price and prompt delivery....well impressed