123cartridge Reviews 

169
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

Often its difficult to give a review until you see how a company reacts when something goes a bit wrong. in this case it did. there was a problem with the cartridge when it arrived. Cartridge 123 resp... See more

Rated 5 out of 5 stars

Excellent quality cartridges. Most refills are cheap but very poor and literally "patchy" quality, however all of the toners from here have worked 100% up until the end of the ink - a little more expe... See more

Rated 4 out of 5 stars

I am happy with the cartridges I ordered, the black one is working fine, the other colours do not need replaced yet. However, I am not happy that you sent me an email showing my password to my accoun... See more

Rated 1 out of 5 stars

AVOID AT ALL COSTS!!!! Ordered and paid for couple of toners on the 18th April - royal mail delivery service 2-5 days now on 9th MAY and nothing received and no response from any emails sent through... See more

Company replied

Company details

  1. Toner Cartridge Supplier

Information provided by various external sources

The Premium quality Compatible Toner Cartridge is a excellent product for brilliant and crisp printing of your personal photos and business documents printing. 123 Cartridge premium Compatible Inkjet and Toner Cartridge can save you 50% - 60% on the cost of printing without compromising quality. The recycled Cartridge is made with premium quality material for excellent printing quality and reliability. Our Compatible Cartridges are eco-friendly and contributes better environment. we gives lowest price promise guarantee and 30 days money back guarantee at 123 Cartridge. Your privacy, transaction history, and personal information are protected by our data-encrypted server, and we accept all major credit cards. You may call our friendly customer service team on 0208 123 3239.


Contact info

3.9

Great

TrustScore 4 out of 5

169 reviews

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3.9

All reviews

(169)

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Rated 1 out of 5 stars

No goods and not able to contact seller.

Paid money but after 1 week no notification of goods being shipped. Have called and called but nobody is picking up the phone. I am genuinely concerned that I have been the victim of a scam.

December 31, 2018
Unprompted review
123cartridge logo

Reply from 123cartridge

Dear Sir,

Thanks for your review, we checked your order and it received on 24th December 2018. And due to Xmas and New year holidays, all orders shipped 2nd of January 2019. and we had already explain delivery time in our T&C.

Rated 2 out of 5 stars

Product works fine, shocking delivery

Product works fine, but paid for next day delivery, rang at 4pm to be told it would still be delivered, but could be after 5pm. Rang at 5-30, no answer, rang again 9-30&9-45 following day, no answer. Cartridges actually arrived at 10-15 on the day after they were due and paid extra for next day delivery

December 21, 2018
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Found exactly what I was looking for. I highly recommend this company to anyone. Great products at even better prices. You will struggle to find better products and prices anywhere else.

December 18, 2018
Unprompted review
Rated 2 out of 5 stars

Still awaiting goods after 3 days

December 5, 2018
Unprompted review
123cartridge logo

Reply from 123cartridge

Delivery is FREE on everything for next 2-5 working Days, except Saturday.
Next Days Delivery cost is £5.00.

Most of the order deliver within 2-5 working days, if there is any stock issue then it will takes more days to deliver, but inform customer if there is any delay in delivery.

Rated 4 out of 5 stars

Good company but could have better communications

I found this website selling the cartridge I needed for about 2/3 of the price I had been previously paying elsewhere. Having ordered one, the cartridge arrived very promptly - within a 2-3 days. It was another couple of weeks before the older cartridge totally ran out of ink. When I replaced it with the new 123 cartridge it did not work. I phoned the company and spoke to their customer relations person. He was very friendly and helpful and after getting technical advice suggested that the chip in the cartridge I had been sent was faulty. Without me requesting another new cartridge, he informed me that a new cartridge would be in the post to me the following day. After a week of waiting, I telephoned 123, got no response; left a message to be phoned back - all to no avail. After a few days I emailed them and still received no reply. I left another telephone message and still received no reply. Finally today a new cartridge did arrive at my address which appears to be working just fine. I will use this company again but my 3 star rating is due to the faulty cartridge in the first place, and then the lack of response to calls and emails in the second place. A shame, because the staff clearly seem friendly and helpful and willing to put things right. If they had their communications right I would have offered a 4 star rating.

November 8, 2018
Unprompted review
Rated 1 out of 5 stars

Confusing Ad & Zero Customer Service

Listing on site for toner cartridge looks like a listing for toner, I purchased it expecting toner to arrive, not an empty cartridge. No contact from customer service upon emailing them. Do not recommend for these reasons.

September 12, 2018
Unprompted review
Rated 1 out of 5 stars

Terrible - received used and broken cartridge.

I ordered and paid for a new cartridge. The cartridge I received was used and broken. Having reported problem and sent photos of said cartridge, I have not yet received a response, and cannot now contact this company by telephone. Is this typical of your service? If so please credit amount paid.

August 14, 2018
Unprompted review
123cartridge logo

Reply from 123cartridge

Dear customer

We have already sent a replacement toner by fedex courier for next day delivery.

As you mentioned that cartridge is broken and used, we want to explain to you that as per images send to us its broken, these are 100% brand new compatible toners and never been used before.

There was some issue with telephone system and we can not answer the telephone in last hour of business we are sorry for this this. but we want to assure you that as soon as we received your email about broken toner, replacement send. We try our best to resolve customers issue asap, but on this occasion may be we can not meet the service you expect from us, we are very sorry for this issue and our service.

123Cartridge.co.uk

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