123flowers Reviews 56

Absolutely awful.
How can you advertise these flowers for £40 initially, even £25 is way too much.
The peruvian lily& roses arrived, some of them looked almost dead and some completely closed.
I have never seen such a discrepancy between an online photo and the reality...even not the Big Mac!
Tesco flowers for £10/12 are looking better in real.
Real scam

The company were quick to point out that as it was" free delivery" it can be 1/2 days after your requested date ( ideal for a birthday!!!) , After spending 5 days in transit arrived looking very sorry for themselves .
The state the flowers arrived in was classed as a "slight quality issue" so only received partial refund.Avoid

So disappointed. I wanted to send a bouquet to my mum as a Christmas gift, for it to be delivered on the day she arrived home from hospital following major surgery. Because of the delivery deadlines with the usual provider, I thought I'd try a new service.

I paid an extra £5 to 'grade up' to a medium bouquet (see attached screenshot - as illustrated on their website) but when it was delivered and unpacked, it was so sparse and underwhelming (as per photos attached). Absolutely not worth £39.99 and a distinct difference between what was advertised and what was delivered!

Having written to them to explain and request a refund their response was to offer a token refund and the following justification:

"After showing the florist manager the photographs that you have provided us with they have advised that they cannot see any evident quality issue. The bouquet received is of good quality and the correct size was delivered".

Terrible I sent flowers to friends in France for wedding anniversary, they eventually got them a week late with no water in, looked dreadful and certainly not £45 worth.
Eventually got refund after threatening to get my bank involved.

I wish I’d have read the reviews prior to ordering. Overpriced and appalling customer service. I paid extra to ensure next day delivery. No ONE CAME and when I asked for my money back they blamed the courier and took absolutely no responsibility. Absolutely horrendous company which I will never use again

Dreadful and cold Customer Service more understanding from A.I Flowers booked for delivery didnt show for a further 3 days after the remembrance of my fathers 20th yr passing. Apparently they cant guarantee the delivery date unless you pay more money. Offered a weekend but then dont deliver on a weekend !! No Empathy

Id give zero stars if possible. Next day service (incurring extra cost) and the flowers didnt show up. When they did show up they were absolutely pathetic. Nothing even resembking the pictures. Completely false advertising. Refused a refund and send generic nonsense emails about experts appraising the photographs of the miserable bunch of flowers and thinking they were value. Awful. Avoid at all costs!

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Lorraine Snelling
0 reviews
GB
Rated 1 out of 5 stars
I ordered the puruvien lillies an roses…
I ordered the puruvien lillies an roses the picture was lovely but what s
Arrived was sadly missing many flowers all that arrived was 4 roses a 1 lily stem for £33. 99 I expected more flowers I emailed as the friend I sent them to sent me a photo and said the flowers did not look good , I ordered a large bouquet. 123 flowers replied to say they had made a mistake and sent the wrong size and would refund me £5.00 which I declined as it was there error so after several emails they agreed to send another bouquet, the second bouquet arrived ( worse than the first ) but as my friend had received and opened the delivery the roses head had already dropped and the other flower were passed there best , again I emailed and sent photos but they said they could see no issues with the flowers , ( wish I could attach photos ) several emails back and forth they said they would refund me £10 . They even tried to tell me what to do to the roses, how patronising!!! It was to late to save those roses !! Very bad customer service . DO NOT USE , C very embarrassing for me not just once but twice caused me stress and anxiety . Several emails saying the same terrible company flowers on profile picture”

Ordered flowers for a friend who lost her Dad, just to let her know we’re thinking of her. Flowers were attempted delivery (once) and then instead of being left on doorstep or somewhere safe they were taken away and it was upon the recipient to reschedule delivery or pick up. This was supposed to be a pleasant surprise, not an extra job she needed to do at this terrible time. Customer Service are useless, just the same templated response each time that basically said “we tried to deliver so it’s not our problem”.. such poor service, no common sense (locking flowers away at Royal Mail for an entire weekend obviously isn’t going to end well)..

Great customer service
Had issue with bouquet of flowers ordered and sent out replacement promptly

The most miserable bunch of flowers i have seen were delivered. Flowers already wilting and petals of roses already going over. Customer services said they would send another bunch but nothing has been delivered.
DO NOT USE THIS COMPANY. i would have put a picture if i could.

My partner sent me a bouquet of roses and lilies. The roses drooped and died within 12 hours , the lilies never opened . These are the worst flowers I have ever received and my partner paid a lot for them. He is embarrassed and out of pocket, I am disappointed. No response yet from Customer service .

Shocking flowers sent.died after one day.got another one sent it was worse. Customer service shocking. Trying to justify a poor bunch of weeds for the price Is appalling. Never again

I ordered flowers for my dear friends sister one year death anniversary on the 11/01/2023z

I was informed today by my friend that they never arrived but they were signed for.

I am disheartened that I am having to pay for flowers that didn’t even turn up!

Ordered flowers for a friend who has had a stroke. Have no idea if they arrived paid extra for tracking that I could not access. Have emailed loads of times no response shocking service would definitely suggest do not use this company.

My friend recieved flowers today that looked nothing like the picture, they were very minimal and missing flowers. The most pitiful bunch of flowers I ever sent. Left me feeling really embarrassed.
It's the 2nd time the company have let me down now, wish I could show you the state of said flowers