What a brilliant company to deal with, answered questions before I had almost sent the email, delivery was quicker than warp speed. Alot of companies online could do with lessons from the staff on how... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I purchased a pool cleaner from 123Pools, unfortunately after a few months use it failed to work. The manufacturer decided to refund me in full via 123Pools thanks to Claire who was my contact. I... See more
I brought a pump from 123pools, which I didn’t realise when purchasing had the wrong connection. Nick was very helpful in helping me and giving me a refund after posting back to them! Although unfortu... See more
I contacted 123Pools to find a suitable heater for my Bestway Swimming Pool. Claire’s advice was invaluable and the new heat pump, the Flotide A5, has transformed the pool. It’s also not as expensive... See more
Company replied
Company details
Written by the company
Intex Specialists We have a long standing relationship in supplying Intex swimming pools. From inflatable to rectangular to metal frame pools, we have the UK's widest online range dedicated to these manufacturers.
Contact info
123 Pools - 12 Old Mill Road, TQ2 6AU, Torquay, United Kingdom
- sales@123pools.co.uk
- 123pools.co.uk
4.9
Excellent
266 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Would use this company again.
Very helpful person on web chat who answered all questions, goods delivered when promised and are of great quality. Would definitely use this company again.
September 7, 2023
Superb service
Easy to follow website and fast delivery. I missed the 2pm next day cut off but they still managed to ship my item and get it to me by the next day. Great service
August 22, 2023
Good Advice and speedy delivery
August 21, 2023
Great service
August 17, 2023
Fast in resolving issues
Purchased a bypass kit which was missing some parts and they prompty sent them out in the post.
August 13, 2023
Excellent customer service
Excellent customer service - very happy indeed.
Wouldn't hesitate to recommend.
August 13, 2023
Ordered a pool hoover
Ordered a pool hoover. Good communication with a couple of questions I had and then fast delivery. Good service
August 23, 2023
Unprompted review
Helpful company
Helpful company. I hope they are as good if anything goes wrong! Sure they will be which is why I chose them. The pool robot Tiger shark QC is great. Very good and worth cash.
July 18, 2023
Outstanding service
Outstanding service, very knowledgeable staff whose support was highly valuable.
June 25, 2023
Pool Cleaner
The cleaner arrived safely and well packaged. It is simple to use and seems to work well.
Delivery was a bit disorganised - I received a message to say the courier company had been trying to contact me to check the delivery date was suitable, but there were no missed calls or texts so this seems unlikely.
June 17, 2023
Reply from 123 Pools
Hi Zos,
We do apologise in regards to your delivery, we were contacted by the pallet courier advising they could not get hold of you, this is why we sent you a WhatsApp message straight away to inform they wanted to deliver to you the the next day. I will pass on your comments to the courier.
Many thanks
123 Pools
What an exceptional company
What an exceptional company. From start to finish they were absolutely faultless. The speed of response from my initial chat to find out the best product, through to ordering was faultless, fast, friendly and efficient. Delivery was exactly on time and follow up customer care through to installation was superb. I can whole heartedly recommend this company as a market leader in customer care and product pricing.
July 3, 2023
Unprompted review
123 pools - quality service
Nick was amazing at sorting any issues out asap , customer service is top priority with these guys , so we are giving them a 5 star rating.
June 28, 2023
Unprompted review
Great service
Great service, thanks to Nick for sorting out a problem with the Post Office, and at the speed of lightening! We are up and running within hours! Will not hesitate to order again from this company.
June 21, 2023
Unprompted review
Fantastic company to deal with.
Answered all my questions in good detail, advised on additional fittings I required and very prompt delivery to Scotland. Highly recommend.
June 22, 2023
Unprompted review
Really very pleased and so helpful
May 30, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.