123Print UK Reviews 

1,699
TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

The business card editor is bad and the 'support' agent is argumentative and unhelpful. There isn't a clear way to get rid of additional uploaded logos and there is no information on the best... See more

Rated 5 out of 5 stars

Best price anywhere for invitations! At least half that of all other websites. Great choice of templates & sizes. Easy to personalise with your own details. Good communication & prompt delivery. Invit... See more

Rated 2 out of 5 stars

I received a letter today from CAA Occasions them saying 123Print.co.uk has been victim of a cyberattack which meant some fraudulent credit card transactions may have been related to their site. The... See more

Rated 5 out of 5 stars

Great business cards easily design and with simple tools. Other sites make things too complicated and for either the novice or experienced user this site is fun. Faster delivery than expected and with... See more

Company details

  1. Prints and Signs Store

About 123Print UK

Information provided by various external sources

Welcome to the 123Print UK community! We specialise in Business Cards, Wedding Invitations, Postcards, Letterheads, Rubber Stamps and more!

Affordable, high quality, business stationery for everyone.

123Print UK, part of CCA Occasions, is a UK company specialising in Personalised Business Stationery, Wedding Stationery and Christmas Cards since 1906.


Contact info

3.0

Average

TrustScore 3 out of 5

2K reviews

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3.0

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(1,699)

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Rated 3 out of 5 stars

Still awaiting replacement business…

Still awaiting replacement business cards, faulty ones returned 3rd July.

July 16, 2018
Unprompted review
123Print UK logo

Reply from 123Print UK

Hi Adrian,

If you would like to contact us regarding your order we will be able to check this for you

Kind Regards
123 Print Customer Service

Rated 3 out of 5 stars

Some concerns

Waited a month for the order which I had to chase up in the end. After some confusion at their end over the order, saying it had been dispatched which wasn't correct - they had said it got stuck in processing. The quality is decent and prices are good. I'd be willing to use again but would be worried about ensuring they met their production and delivery timelines

July 16, 2018
Unprompted review
123Print UK logo

Reply from 123Print UK

Hi Jason,

We apologise that you have had issues with your order, if you order again from us please give us a call with your order number and we will rush it through production for you.

Kind Regards

123 Print Customer Service

Rated 5 out of 5 stars

Outstanding speedy service, and quality to boot

This was one of the first companies to pop up when we Googled business card printers. We used there self design web page to come up with three design styles of card that we needed. It was a doddle to use, and proofing of the cards before deciding to order made life so much easier, plus repeat orders are so simple to organise.
The price was right, the delivery times were right, and the quality of service and the products are second to none.
123 Print UK gets a huge thumbs up, and 10 out of 10 from us.
We will definitely use them again.
I’ve no hesitation in recommending this top class company 😀👍🏻

July 16, 2018
Unprompted review
Rated 1 out of 5 stars

Disappointing

Really disappointed with the service I received today, made an order and soon after contacted them to state that a mistake had been made. I was told by Chrissy that I would have to have the item sent to me, return it and then they would refund me the total cost of the item including the postage I paid initially. I suggested that rather than dispatch the incorrect item, that they cancel the order and allow me to re-order the correct item, thus meaning there is no time delay and 123 don't have to pay for postage twice and lose out on the money after refunding me for posting the incorrect item the first time round. Chrissy repeatedly interrupted me to tell me to look at their terms and conditions online and that I would have to receive the incorrect item and return it and then re-order which seems ridiculous considering the financial loss for 123 and the loss of time involved for me. Poor customer service with no interest in a work around that would in fact benefit both them and the customer.

June 13, 2018
Unprompted review
123Print UK logo

Reply from 123Print UK

Hi Becky,

Thank you for your review, our print service is a web to press, as soon as orders are placed they drop straight onto our press system and we have no way of cancelling them once this happens. I understand your concerns about simply stopping an order from shipping etc but we send thousands of parcels a day therefore trying to find one order and stop it from shipping amongst them is extremely difficult and time consuming for our warehouse staff and it also impacts other orders.

Kind Regards
123 Print

Rated 5 out of 5 stars

It was stress free

It was stress free, an easy to navigate website, ordering was quick, delivery was swift and the quality was spot on. I would use 123Print UK again for sure.

May 26, 2018
Unprompted review
Rated 3 out of 5 stars

The quality of the stamp was great, but..

The quality of the stamp I've ordered was great and it worked very well. But the delivery was terrible, they advertise with fast delivery when the item I bought arrived in 2.5 weeks time. I waited so long for my parcel to finally arrive and even had to call customer service twice, to ask what's going on. And there was no way for me to track my order, on the webiste. It just kept showing me that it's still being processed. "123Print" should change that and actually keep their cutomers on track of their order, like any other company does when you buy something.
Also, the price of over 20 pounds for 1 stamp and this service are too much to ask for.

May 25, 2018
Unprompted review
123Print UK logo

Reply from 123Print UK

Thank you for your review, we apologise for the issue with your order. Our stamps are actually processed and dispatched by an external company. Our system will only update the order tracking once we have been informed by them that the order has been dispatched, sometimes there is a delay in getting this information to us. If you would like to contact our customer service department to discuss your concerns they will be more than happy to help

Kind Regards
123 Print

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