12THTRIBE Reviews 321

Absolutely love the clothing, its so cute but some of the items only last 2 wears which takes the rating down to 3 stars.

Beware they have a very hard-nosed return policy. Wanted to return my very first purchase with them and they refused. Items had tags on them, unworn and were within 10 days of purchase.
I won't be back. P.S. If you do attempt to return, they charge you a % restocking fee (if they were to take it at all.) Bye 12th Tribe forever....

Buy at your own risk! Ordered a jumpsuit from them and I didn’t like the way it fit. Packaged it up and sent it back for a return the next day. I had tried it on ONCE. They refused to give me my money back and falsely claimed that it was damaged. This is a blatant lie. It wasn’t damaged whatsoever and I’m sure the item is being resold as we speak. Customer service was completely unhelpful. This company is a complete scam and I’ll never buy from them again.

Love 12th Tribe pieces! Great quality for the price and such a good sale going on this weekend! The sales associate that helped me at the Broome Street store was such a sweetheart!

I absolutely love this brand! Their clothes are unique and so stylish, and everything I’ve ordered, from tops to dresses to accessories, have been of excellent quality. Shipping is very fast, and I love that they offer their own unique spin on trendy, cute clothing. I was hesitant when I came across them on Instagram due to how many sites advertised there are not what they seem, but I’ve been ordering for a year and a half from them and have never been disappointed!

I reached out to the customer service team after an item I purchased went on sale after I completed my transaction. They immediately honored the new sales price and offered me a refund or store credit. Was really pleased with the quick, personalized response and customer-friendly policies.

I placed an order yesterday and realized I wouldn't get the items in time for the trip I'm going on next week, so emailed the customer service team about upgrading my shipping. Megan responded within minutes and was able to happily assist. She was wonderful and I will absolutely continue to order from 12th Tribe in the future!

Amazing customer service! I received a damaged item and had missed the return window. The customer service team went above and beyond to make it right.

I worked with Jamille today who was able to assist me quickly and accurately with my issue. I experienced wonderful customer service.

I love 12th Tribe! Their pieces are great quality, the shipping is so quick and their customer service is so sweet and sincere! Highly recommend this brand!

I am extremely impressed with 12th Tribe's customer service, specifically with Megan! I had a return that didn't process right away, due to an error on my end, and she not only responded to my inquiry within the hour but went out of her way to remedy the situation immediately. She successfully linked my return to my account and processed my payment the same day. She was very professional, helpful, and pleasant in her email correspondence. While the items I ordered didn't work out this time, it was such a positive experience that it makes me want to order from them again in the future. Thank you, Megan!

I had an issue with my shipping address and my package was sent back. They were so kind and helpful and resolved my problem so quickly! 10/10 customer service and I’ll definitely be buying from them again!

Very gorgeous clothing and very helpful customer service!

I had a break on a dress I ordered from 12th Tribe and was very upset about it. I contacted their customer service team in hopes that they’d be able to help me out since it was my first time wearing the dress. They were very understanding and ended up giving me store credit the amount of my purchase, which will definitely not be hard to use :) I’m very thankful for the help I received!

Customer service is beyond amazing!! Both Myrell and Brenda were helpful by assisting me with a shipment issue that I had and answered my emails promptly.

Excellent customer service. Had an issue with an order and they were prompt in addressing it, accommodating and gracious. Great brand, great quality and great service!

Great customer service! Sheela was awesome with helping me with a return to send back. Wish this outfit could’ve worked out but would definitely purchase from this company again!

I ordered what I believed to be a swim cover up. It turned out to be a romper. I was out of town when the order was received. I called today to try and find out how to return and they told me that I had missed the return date by 2 days.

I am over 60 years old and tried to find a replacement cover up that would work for me and there was nothing that I felt would be appropriate. When I mentioned this to the sales rep she continued to chat in text that she was sorry and realized this return policy does not work for people who travel and would take that up with her company in the future...but that would be of no help to me.

She did agree to a partial return but be careful not only will they charge you a shipping return fee of $9.95 but also a $24 handling fee.

I asked to talk to someone on the phone and the rep told me there was no one you could talk to on the phone. I told the rep I would never buy from this store again and am angry that I am being forced to take a partial credit.

Buyer beware. I have never come up against this from any other store.

Megan the Customer Service contact was great! Super helpful with my return. The dress I ordered was beautiful, but sadly too short for my long legs. I will def shop here in the future.

I love this store. I was shopping here for my bachelorette party and I bought a few pieces I loved and others I needed to exchange. I couldn’t seem to figure it out so I reached out and heard back within 30 minutes. Love the fast and very helpful customer service. I also like that I didn’t have to go through a robot to get in touch with an actual person. Lovely help and lovely store.