12THTRIBE Reviews 321

All of 12th tribe's clothing is so unique & high-quality! Super happy with everything I've gotten from them.

Customer service is UNMATCHED!!! Super quick to respond and resolve my issue in addition to being super friendly! Thank you all for your help and kindness, it is truly appreciated!

Super impressed with the customer service (and product). Megan was incredibly helpful and swift to resolve my order issue. This is the type of service that keep customers loyal! Makes me want to buy more!! Thank you Megan!

I’ve ordered from 12th tribe so much. Beyond so much. The quality of their items is always amazing. (Follow the cleaning instructions I’ve damamaged a fringe too being careless in the washer) I love their stuff when I shop for events, i go to them first. Also, I had an issue with an order and I got the package on a Monday and I needed a new pair before that Friday. I reached out to customer service and got a new pair 1 day shipped to me. Love how helpful they are.

Ok I’m done.

The employees were so kind and helped me find prices that I loved! The store was so organized and very easy to navigate. I was checked on several times in the dressing room and the worker brought me peices that I asked for and recommended me some she liked as well.

They were super responsive and helpful with my return!!

Amazing customer service experience!
I had some questions about my purchase and Milly was incredibly helpful and quick to respond. Definitely repurchasing in the future.

The customer service was amazing! They were very responsive when my order was delayed and even swapped my order out with something similar that would arrive sooner. 10/10

Megan and all the staff I have encountered have always been so helpful and quick to reply to any of my customer service needs I have had. This is the main reason why I keep shopping at 12th Tribe. Thank you all so much for your kindness and helpfulness!

I'm in love with 12th Tribe. I had a mix up on an order and they clarified it with ease and didn't even make me return the mistaken item. AND they gave me the best "mystery gift"! Their customer service has always been great and this last time, Milly was particularly awesome. Thanks 12th Tribe!

Fantastic customer service online and in store! Cannot say enough good things about how friendly and responsive the team is. Not to mention the clothes are excellent quality for this price point. Will definitely come back for future needs (this time it was for my bachelorette)!

so awesome, was able to put something on hold at the store through the chat. so helpful, thank you!!

Great customer service!! Had an issue and they were quick to resolve and made sure it was right.
Love their clothes! So cute and trendy!

Love love love 12th tribe! I was waiting for a shipping confirmation for a dress I purchased for my bachelorette party in June. I decided to reach out as I bought the item over a week ago and it still did not ship. 12th tribe answered quickly and efficiently! They explained an issue they were having with some inventory and could not promise me the dress I wanted by the time I needed it. The person I was emailing sent me another option saying that since they couldn’t promise the dress I purchased they would swap for one they had in stock! I even got the swap for the same price I paid for the other dress. I was shocked how easy the transaction and conversation was! This company has WONDERFUL customer service! I would recommend them to every bride to be!

Loving everything about 12th tribe ! Great quality clothes and great customer service !

Love love love 12th tribe! I received my purchase sooner than expected and love the dress and boots I got. My boots did not fit and there customer service for the return process was so easy and no hassles. I’m a repeat customer and will continue to shop here. Love there cloths!

Absolutely love this company! They are so easy to work with and are good about working with you on returns! 100% recommend!

Customer service was awesome! I received a defective skirt & they responded quickly offering a few solutions. Then ended up replacing my skirt for free. Spoke to 3 different people through email but all were attentive.

Horrible with everything from purchasing to returning. The material of everything is extremely cheap and not wearable. I am confused who actually continues to buy this. I even tried to go to NYC location in-person to choose something for exchanging and found absolutely nothing worthy. After sending them the return it will take about “12-16 days” after they RECEIVE the item to process the refund. Not even going to mention the crazy fees they have for return. The most ridiculous policy. There are plenty of online stores with better quality to choose from