I was struggling to navigate online quotes to accurately insure my car. Kasey, demonstrated excellent knowledge regarding potential pitfalls for my personal situation. He researched a number of diffe... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Josh was excellent, found van insurance for my grandson which seemed near on impossible with every other company He was friendly helpful and got back to us when he could keeping us informed at every... See more
Company replied
Many thanks to Josh, who was professional, helpful, and answered all my questions. Gave us a really competitive quote and the best thing of all, a direct number to him in case of future queries. Tha... See more
Company replied
I m having a great experience with One Answer Insurance since day 1 and on top of this at renewal they really maked my day . KIRSTY the lady that I ve spoken with regarding my renewal she went with... See more
Company replied
Company details
- Insurance Broker
- Auto Insurance Agency
- Insurance Agency
- Insurance Company
- Motorcycle Insurance Agency
- Personal Insurance Company
About 1 Answer Insurance
Written by the company
Here at One Answer Insurance we specialise in drivers with adverse motoring history (claims and/or convictions) as well as taxi, courier and minibus insurances.
We have links with some of the best insurance providers in the country, which means we can offer you the best cover at the most competitive price.
Contact info
Unit A1 Chaucer Business Park, Dittons Road, BN26 6QH, Polegate, United Kingdom
- 01323 481444
- customerservices@1answer.co.uk
- 1answer.co.uk
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
Dealing with insurance is alway daunting
Dealing with insurance is always daunting however not with one answer there highly trained staff are friendly and helpful saved money this year due to there expertise thankyou
February 11, 2026
Reply from 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
Reply from 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
I was very happy with Daniel very…
I was very happy with Daniel very quickly responding to my every need
And for get me the right cover
I would just like to say thank you to everyone of the team all at one ANSWER Insurance
Arthur James
February 10, 2026
Reply from 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
Excellent Service
Very helpful in all aspects of my enquiry. Needed to change my insurance to a different vehicle, all sorted in a quick call,
February 13, 2026
Reply from 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
Reply from 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
Bit of a late review as I’ve been…
Bit of a late review as I’ve been insured with one answer for a while now. Joel was a proper good lad any questions I felt stupid with, he dealt with. Kind of bloke I’d go have a pint with. Top man. Keep insuring people with lots of points 👍🏼👍🏼
February 14, 2026
Unprompted review
Reply from 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
Drew was really good sharing his…
Drew was really good sharing his experience for best possible prices 100% recommend him as a telephone agent
February 14, 2026
Unprompted review
Reply from 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
Nice and straight forward and went very…
Nice and straight forward and went very well
February 9, 2026
Reply from 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
Reply from 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
Reply from 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
Joel was amazing
Joel was so helpful and thorough sorting everything out for me. I wasn't sure but now I feel confident that everything has been done properly.
February 13, 2026
Reply from 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
The answer was clear
The answer was clear, practical, and easy to understand. It explained the insurance topic without unnecessary jargon and focused on what actually matters for the customer. I especially appreciated how it outlined the key points and possible options instead of pushing a single solution. Overall, a helpful and well-structured response that made the insurance details much clearer.
February 13, 2026
Unprompted review
Reply from 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
Being very helpful
Being very helpful. Helped me doing my first taxi insurance go smoothly and would like to mention Josh Simmons. Great job Josh, you good at what you do, I appreciate your help.
February 12, 2026
Unprompted review
Reply from 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
Quick easy and straight forward
Quick easy and straight forward, guy called Tom helped me out Awsome service thankyou
February 12, 2026
Unprompted review
Reply from 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
I work abroad and calling is very…
I work abroad and calling is very difficult. despite security checks i was made to wait each time on the phone for 10mins until someone answered, its like it policy to keep someone waiting and at extreme cost to myself just to change vehicle over. Its 2026 most use online changes.
February 3, 2026
Reply from 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review, your comments have been taken on board and fed back to the relevant teams involved.
Kind regards,
One Answer Insurance
Amazing company they do there very best…
Amazing company they do there very best to get you on the road thanks Chris 👍
February 6, 2026
Reply from 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
Very informative and explained…
Very informative and explained everything in great detail.
Very helpful with any queries I had.
February 11, 2026
Reply from 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
Really good process
Really good process. Less then 9 hour turn around. Managed to get my quote much less than I expected especially with my circumstances! Definitely recommend! Ask for Perry, got me best deal out of all the comparison sights. Beat it by far!
February 11, 2026
Reply from 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
Informed and helpful advicer delivered…
Informed and helpful advice delivered clearly and very pleasantly
February 11, 2026
Unprompted review
Reply from 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.