1Gas Reviews 

651
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

I needed to arrange a new gas feed into my property & decided to go with 1Gas rather than the usual big supplier. I dealt with Bev Dobson who was fantastic. I was kept up to date with the progress & e... See more

Company replied

Rated 4 out of 5 stars

Really impressed with the quick & efficient work 1Gas completed. Prompt, always easy to reach & a professional job done for me. I was prompted 6 times within a week to leave a review despite rea... See more

Company replied

Rated 5 out of 5 stars

Whilst waiting for someone to take my call to British Gas, I played around on the internet and found IGas. Gave them a call and inside of 90 minutes I had a quote. From then on, my hand was held and t... See more

Company replied

Rated 5 out of 5 stars

They were seriously shocked at how efficiently the planning was organised, with short lead times which then made them have to delay as no one was ready! Even the rearranging was easy and happened exac... See more

Company replied

Company details

  1. Gas Company

Written by the company

Gas connections, installations, upgrades and relocation services by 1Gas, a nationwide service for domestic and business customers.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

651 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(651)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Job done, no fuss!

Job done, no fuss. Excellent customer service, good communication. Recommend.

January 8, 2021
Unprompted review
1Gas logo

Reply from 1Gas

Hi Sara, Thank you the 5 star review.
Kind Regards
1 Gas

Rated 5 out of 5 stars

Delivered when no one else could

After banging my head against a wall with 3 big Utility companies I was recommended 1gas. We had quite a specific installation need and the team at 1gas were fantastic. We were up against it on a build project and 1gas delivered when no one else could. Very patient with all my panicked calls, talked me through everything and got the job done. Really great to deal with and competitive rates too. Can’t thank them enough!

August 25, 2020
Unprompted review
1Gas logo

Reply from 1Gas

Thank you for the amazing review. Its great to see positive reviews like this coming through. We have a great metering team who all worked together to deliver this job when no one else could within your timeframe.
Kind Regards
Dan

Rated 5 out of 5 stars

Everything happened when sceduled

Everything happened when sceduled. Great.
On enquiries everyone was most helpful.
Thank you.

Just need to finish the reinstatement

August 20, 2020
Unprompted review
1Gas logo

Reply from 1Gas

Hi Terry
Thank you for the positive feedback.
Kind Regards
Dan

Rated 5 out of 5 stars

Very professional service

Very professional service. Olivia was very helpful. Would recommend them and would definitely use them again

August 13, 2020
Unprompted review
1Gas logo

Reply from 1Gas

Thank you very much for the review. Look forward to working with you on your next project.
Kinds Regards
Olivia

Rated 5 out of 5 stars

I am pleased to have 1gasconnections…

I am pleased to have 1gasconnections carry out our gas and meter installation. Even though we had the pandemic lockdown, 1gasconnections was always in communication updating us along the way. The installation was smooth, excellent staffing and great feedback on the installation process and progress.

August 12, 2020
Unprompted review
1Gas logo

Reply from 1Gas

Good morning! Thank you very much for the positive review. We got there in the end.
We appreciate you taking the time out to post a review for us. .
Kind regards Dan

Rated 5 out of 5 stars

A very good service.we asked your…

A very good service.we asked your company to change and upgrade the gas meter which has now been done in a very short time as was waiting for Scottish power to do the same job but after 9 months of waiting for Scottish power I came to your company who managed to do it in a few weeks.
I would like to thank Dan and his staff for the excellent service.
Would highly recommend.

August 5, 2020
Unprompted review
1Gas logo

Reply from 1Gas

Thank you very much for the positive review. We appreciate you taking the time out to post a review for us. Good luck with your opening day and stay safe.
Kind regards
Dan

Rated 5 out of 5 stars

Amazing service, super fast install.

Amazing service, quick install! Would highly recommend

August 4, 2020
Unprompted review
1Gas logo

Reply from 1Gas

Hi Liam
Thank you for the feedback. Much appreciated.
Good luck with the business. Stay safe.
Kind regards
Dan

Rated 5 out of 5 stars

I Cannot thank Joy enough

I Cannot thank Joy enough. She has been extremely helpful throughout the job, and i have been very pleased with 1Gas's service overall.

July 23, 2020
Unprompted review
1Gas logo

Reply from 1Gas

Thank you Melike. We are happy you are satisfied with the service and the job!

Rated 5 out of 5 stars

Brilliant .

Brilliant .. get straight back to you .. very efficient and helpful

July 6, 2020
Unprompted review
1Gas logo

Reply from 1Gas

Hi Lindsay!

Thank you very much for the positive feedback regarding your experience with dealing with 1 Gas. Kind Regards Dan

Rated 5 out of 5 stars

Satisfied

The customer service was good, I could always get Dan on the phone within a couple of minutes and emails were answered quickly. Once we had an issue with our existing pipework sorted out, (nothing to do with 1Gas ) the meter was fitted quickly and efficiently. We would use 1Gas again.

July 6, 2020
Unprompted review
1Gas logo

Reply from 1Gas

Hi Norma,
We got there in the end. Thank you for the positive feedback.
Kind Regards
Dan

Rated 5 out of 5 stars

Very easy to deal with

Very easy to deal with - very quick responding to initial email and producing a quote together with arranging works date & all done on time.
Definitely would use again if & when required.

July 3, 2020
Unprompted review
1Gas logo

Reply from 1Gas

Hi Adam,
Thank you for the positive feedback. Very please we got your alteration completed within 3 weeks of your initial enquiry.
Kind Regards
1 Gas

Rated 5 out of 5 stars

Good and helpful staff makes a good…

Good and helpful staff makes a good company. 1 Gas offers good service at realiable value . Thank you Joy .

June 25, 2020
Unprompted review
1Gas logo

Reply from 1Gas

Hi Rajnish,
Thank you so much for the positive feedback.
We love to hear comments like this as it makes our day. Stay safe.
Kind Regards
Joy

Rated 5 out of 5 stars

Fantastic service

Really great company to deal with.
These guys dealt with me quickly and efficiently.
The work involved was explained to me clearly and with honesty, plus the rates are highly competitive in comparison to the bigger energy giants.
In summary , a great company to do business with. Hghly recommended 5 stars from me!

May 30, 2020
Unprompted review
1Gas logo

Reply from 1Gas

Hi Lynda Thank you for the feedback. Much appreciated.
Good luck with your business and stay safe.
Kind regards
Dan

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