1Gas Reviews 

651
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

I needed to arrange a new gas feed into my property & decided to go with 1Gas rather than the usual big supplier. I dealt with Bev Dobson who was fantastic. I was kept up to date with the progress & e... See more

Company replied

Rated 4 out of 5 stars

Really impressed with the quick & efficient work 1Gas completed. Prompt, always easy to reach & a professional job done for me. I was prompted 6 times within a week to leave a review despite rea... See more

Company replied

Rated 5 out of 5 stars

Whilst waiting for someone to take my call to British Gas, I played around on the internet and found IGas. Gave them a call and inside of 90 minutes I had a quote. From then on, my hand was held and t... See more

Company replied

Rated 5 out of 5 stars

They were seriously shocked at how efficiently the planning was organised, with short lead times which then made them have to delay as no one was ready! Even the rearranging was easy and happened exac... See more

Company replied

Company details

  1. Gas Company

Written by the company

Gas connections, installations, upgrades and relocation services by 1Gas, a nationwide service for domestic and business customers.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

651 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(651)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Happy

Easy manageable installation ,. Kept updated, great service

February 16, 2017
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service!

We are very pleased with Gas1. Chris helped us during the whole process of our Gas instalation and everything was perfect! Good price, Good customer service, Good timing.

February 16, 2017
Unprompted review
1Gas logo

Reply from 1Gas

Hi Linda

Thank you very much for your kind review.

Best

Richard Hearne
Director

Rated 5 out of 5 stars

Excellent

Excellent service throughout. Quick and easy to get the quote, didn't take long to get the work started and the chaps that did it were brilliant. I highly recommend using 1gas. Chris Fellone was brilliant at managing the whole thing and always kept me in the loop of what was happening. I will definitely use them again.

February 15, 2017
Unprompted review
Rated 5 out of 5 stars

Wey Corner Disconnections

The sequencing of works involved in the disconnection of the gas services led to tight timescales. 1Gas were able to work within the timescales given to ensure a smooth sequence of events with deadlines being met.

February 13, 2017
Unprompted review
Rated 5 out of 5 stars

Great Company

Was a pleasure to deal with this company, got what I needed done in a quick and painless manner which is very uncommon when having utilities connected. Beverly Dobson was the main reason for this great experience in using 1Gas.

February 13, 2017
Unprompted review
Rated 5 out of 5 stars

Gas Connection

Mr Chris Fellone is helping me with all enquiries and I will recommend 1Gas to all of my friends and I will use 1Gas service in all of my future projects.

Mr Chris Fellone is helpful and very clear in dealing with enquiries very friendly.

Absolutely top class service

February 10, 2017
Unprompted review
Rated 4 out of 5 stars

very friendly and polite young lady. timing was good, service good.

The young lady is very friendly, helpful, reliable, incline too response to my requests . Very good customer service.
Your second inspector seem well experience and he got things moving quickly.
The young men whom worked on the outside was polite, worked well, seem to know their job quite well, worked was done with in the time frame and they cleaned up when their work was completed.
In all I just wanted to say thank you all very much. Well done

February 8, 2017
Unprompted review
Rated 5 out of 5 stars

Gas Installation by 1Gas

Top marks for 1Gas and Chris Fellone who looked after the installation and kept us informed during the whole process. It just happened, no hassle, wish the rest of our refurbishment could be as easy.

Many thanks to Chris and 1Gas.

February 2, 2017
Unprompted review
Rated 5 out of 5 stars

A very comprehensive service

I was looking for a new gas connection for my sons flat - I found 1Gas on the web. They were very responsive in producing the quote which required relatively little information from me. Documentation from 1Gas was clear and they kept in regular contact throughout the process. They matched the price of a competitor straight away when I gave them the competing quote. All in all a very good experience.

February 1, 2017
Unprompted review
Rated 5 out of 5 stars

1Gas - Praise where praise is due!

I found dealing with 1Gas a pleasure! The consultant (Chris Fellone) dealing with my gas connection was courteous, helpful and incredibly efficient. The job in hand had become considerably complex as I was having to deal with several issues that slowed things down, including uncooperative neighbours. Chris helped speed things along, he kept me informed throughout and pulled all the threads of the various departments together enabling things to run smoothly. I will be using 1Gas again and wholeheartedly recommend this company for their excellent customer service, speed of delivery, overall efficiency and value for money.

January 31, 2017
Unprompted review
1Gas logo

Reply from 1Gas

Hi Charmaine

Your review is wonderful and I can't tell you how delighted Chris is to receive this feedback. Thank you so much for taking the time to share this.

We really value your custom.

All the best to you.

Richard Hearne
Director

Rated 5 out of 5 stars

No Problems

Did what they said they would when they said they would. No problems.

January 30, 2017
Unprompted review
1Gas logo

Reply from 1Gas

Hi Steven

Thanks for your feedback and order.

Richard Hearne
Director

Rated 3 out of 5 stars

installation for my parents

Gas 1, Chris Fellone, did everything that was required and in an efficient way. My only concern was that this was for my elderly parents, and through no fault of Gas1 there were delays over christmas due to a lengthy wait due to the need for a road closure. I was surprised that no consideration was given to the fact that my parents who are in their 80's and not well, had to wait over 2 months with no heating. I'm not sure that this is how a Council and utility provider should deal with their duty of care.

January 30, 2017
Unprompted review
1Gas logo

Reply from 1Gas

Hi Christina

Thanks for your feedback. I am so, so sorry to hear of the delays. Road closures are a complete nightmare and we have little power to do anything about them. Councils seem to be very rigid and sometimes they have to give necessary warning to transport companies and emergency services etc. I'm glad Chris did his best for you and the works are completed. We are really grateful for your custom.

Wishing you (and your parents) the best.

Richard Hearne
Director

Rated 4 out of 5 stars

Very good service

All went smoothly from start to finish, seemed very efficient

January 26, 2017
Unprompted review
1Gas logo

Reply from 1Gas

Hi Peter

Thank you for your kind comments.

Richard Hearne
Director

Rated 5 out of 5 stars

Excellent in every way, amazing service …

Excellent in every way, amazing service all the way through with everyone we dealt with.

January 25, 2017
Unprompted review
1Gas logo

Reply from 1Gas

Good afternoon Billie

Thank you so much for your kind review. I'm delighted Laura offered you a positive experience.

Best

Richard Hearne
Director

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