I needed to arrange a new gas feed into my property & decided to go with 1Gas rather than the usual big supplier. I dealt with Bev Dobson who was fantastic. I was kept up to date with the progress & e... See more
Company replied
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I needed to arrange a new gas feed into my property & decided to go with 1Gas rather than the usual big supplier. I dealt with Bev Dobson who was fantastic. I was kept up to date with the progress & e... See more
Company replied
Really impressed with the quick & efficient work 1Gas completed. Prompt, always easy to reach & a professional job done for me. I was prompted 6 times within a week to leave a review despite rea... See more
Company replied
Whilst waiting for someone to take my call to British Gas, I played around on the internet and found IGas. Gave them a call and inside of 90 minutes I had a quote. From then on, my hand was held and t... See more
Company replied
They were seriously shocked at how efficiently the planning was organised, with short lead times which then made them have to delay as no one was ready! Even the rearranging was easy and happened exac... See more
Company replied
Gas connections, installations, upgrades and relocation services by 1Gas, a nationwide service for domestic and business customers.
Longley Lane 11, DE21 7AT, Derby, United Kingdom
No recent history of asking for reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Couldn't recommend highly enough. Laura was so helpful (I had a lot of questions) from the start to the end of the job. Very hassle free process and job completed as promised. Great service.
I never had to chase progress of my quotation or job, I was regularly updated. Excellent service.
We are very pleased with Gas1. Chris helped us during the whole process of our Gas instalation and everything was perfect! Good price, Good customer service, Good timing.

Reply from 1Gas
I would definitely recommend 1gas as a service provider
Excellent service throughout. Quick and easy to get the quote, didn't take long to get the work started and the chaps that did it were brilliant. I highly recommend using 1gas. Chris Fellone was brilliant at managing the whole thing and always kept me in the loop of what was happening. I will definitely use them again.
The sequencing of works involved in the disconnection of the gas services led to tight timescales. 1Gas were able to work within the timescales given to ensure a smooth sequence of events with deadlines being met.
Was a pleasure to deal with this company, got what I needed done in a quick and painless manner which is very uncommon when having utilities connected. Beverly Dobson was the main reason for this great experience in using 1Gas.
Mr Chris Fellone is helping me with all enquiries and I will recommend 1Gas to all of my friends and I will use 1Gas service in all of my future projects.
Mr Chris Fellone is helpful and very clear in dealing with enquiries very friendly.
Absolutely top class service
The young lady is very friendly, helpful, reliable, incline too response to my requests . Very good customer service.
Your second inspector seem well experience and he got things moving quickly.
The young men whom worked on the outside was polite, worked well, seem to know their job quite well, worked was done with in the time frame and they cleaned up when their work was completed.
In all I just wanted to say thank you all very much. Well done
Process was made easy and worked well to get job done in professional manner.
Top marks for 1Gas and Chris Fellone who looked after the installation and kept us informed during the whole process. It just happened, no hassle, wish the rest of our refurbishment could be as easy.
Many thanks to Chris and 1Gas.
I was looking for a new gas connection for my sons flat - I found 1Gas on the web. They were very responsive in producing the quote which required relatively little information from me. Documentation from 1Gas was clear and they kept in regular contact throughout the process. They matched the price of a competitor straight away when I gave them the competing quote. All in all a very good experience.
I found dealing with 1Gas a pleasure! The consultant (Chris Fellone) dealing with my gas connection was courteous, helpful and incredibly efficient. The job in hand had become considerably complex as I was having to deal with several issues that slowed things down, including uncooperative neighbours. Chris helped speed things along, he kept me informed throughout and pulled all the threads of the various departments together enabling things to run smoothly. I will be using 1Gas again and wholeheartedly recommend this company for their excellent customer service, speed of delivery, overall efficiency and value for money.

Reply from 1Gas
Did what they said they would when they said they would. No problems.

Reply from 1Gas
Gas 1, Chris Fellone, did everything that was required and in an efficient way. My only concern was that this was for my elderly parents, and through no fault of Gas1 there were delays over christmas due to a lengthy wait due to the need for a road closure. I was surprised that no consideration was given to the fact that my parents who are in their 80's and not well, had to wait over 2 months with no heating. I'm not sure that this is how a Council and utility provider should deal with their duty of care.

Reply from 1Gas
All went smoothly from start to finish, seemed very efficient

Reply from 1Gas
Excellent in every way, amazing service all the way through with everyone we dealt with.

Reply from 1Gas
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