1Gas Reviews 

651
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

I needed to arrange a new gas feed into my property & decided to go with 1Gas rather than the usual big supplier. I dealt with Bev Dobson who was fantastic. I was kept up to date with the progress & e... See more

Company replied

Rated 4 out of 5 stars

Really impressed with the quick & efficient work 1Gas completed. Prompt, always easy to reach & a professional job done for me. I was prompted 6 times within a week to leave a review despite rea... See more

Company replied

Rated 5 out of 5 stars

Whilst waiting for someone to take my call to British Gas, I played around on the internet and found IGas. Gave them a call and inside of 90 minutes I had a quote. From then on, my hand was held and t... See more

Company replied

Rated 5 out of 5 stars

They were seriously shocked at how efficiently the planning was organised, with short lead times which then made them have to delay as no one was ready! Even the rearranging was easy and happened exac... See more

Company replied

Company details

  1. Gas Company

Written by the company

Gas connections, installations, upgrades and relocation services by 1Gas, a nationwide service for domestic and business customers.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

651 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(651)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good efficient service and support

We were pleased with the service we received and the organisation of the work from a number of suppliers.

Chris was always there to answer our calls and give support throughout the operation.

Phil Edwards St Peters Church Rock Ferry

January 24, 2017
Unprompted review
1Gas logo

Reply from 1Gas

Good afternoon Phil

Thanks for your review. I'm pleased Chris looked after you.

Best

Richard Hearne
Director

Rated 5 out of 5 stars

Gas connection

Very good job done gave me the dates when it was going to be done and all was done on the said dates ! So cant do much better than that ! Makes a pleasant change these days ! Thank you C bungay

January 24, 2017
Unprompted review
1Gas logo

Reply from 1Gas

Good afternoon Christopher

Thanks for your review. I'm pleased Laura offered you a positive experience.

Best

Richard Hearne
Director

Rated 5 out of 5 stars

100% Satisfied

Thank you for sorting out our new gas installation, it all went well and we were 100% satisfied with the job you have done.

January 24, 2017
Unprompted review
1Gas logo

Reply from 1Gas

Dear Ian

Thanks for your review. Chris is very happy with your comments.

Regards

Richard Hearne
Director

Rated 5 out of 5 stars

Beverley Dobson

Very helpful response resulting in a positive outcome

January 19, 2017
Unprompted review
1Gas logo

Reply from 1Gas

Many thanks for your review Andrew.

All the best

Richard Hearne
Director
Tel: 0161 3933 001

Rated 5 out of 5 stars

Removal of gas meter

Excellent customer service,Would definitely recommend 1Gas

January 18, 2017
Unprompted review
1Gas logo

Reply from 1Gas

Many thanks for your review Mr. Jayaharan.

All the best

Richard Hearne
Director
Tel: 0161 3933 001

Rated 5 out of 5 stars

New gas connection carried out to the highest standard

Not only did 1GAS carry out the same job at a tenth of the price quoted by BG, they carried it out to a high standard with great comunucation along the way. Thank you very much.

January 18, 2017
Unprompted review
1Gas logo

Reply from 1Gas

Many thanks for your review Simon.

All the best

Richard Hearne
Director
Tel: 0161 3933 001

Rated 5 out of 5 stars

1Gas are top of the class!!

1Gas could not have been more helpful at explaining the process and implications of up-rating a domestic gas supply and meter replacement. They seamlessly arranged for National Grid to attend and take a gas pressure test - leading to replacement meter installation.

Great Service and kept me fully informed along the way.

January 13, 2017
Unprompted review
1Gas logo

Reply from 1Gas

Good morning Roderick

Many thanks for your review.

All the best

Richard Hearne
Director
Tel: 0161 3933 001

Rated 5 out of 5 stars

Good service and fast

Good company great job

January 13, 2017
Unprompted review
1Gas logo

Reply from 1Gas

Good morning Xinjie

Many thanks for your review.

All the best

Richard Hearne
Director
Tel: 0161 3933 001

Rated 5 out of 5 stars

Excellent communication

All very professional

January 10, 2017
Unprompted review
1Gas logo

Reply from 1Gas

Good afternoon Bobby

Thank you for your review, much appreciated.

Richard Hearne
Director
Tel: 0161 3933 001

Rated 5 out of 5 stars

EXCELLENT AND PROFESSIONAL SERVICE

I have dealt with many Utility Services, and to get to 1GAS for the gas connection to a development I am currently working, I spoke to a few companies.
From the beginning their professional approach was apparent. They immediately answered all my questions and guided me on the preparation of the site works to be ready for them to connect.
Once we were ready they took over and connected us all in time and as promised.
I will gladly introduce them to other colleagues and friends who may require their services
THEY APPROACH THEIR BUSINESS WITH PROFESSIONALISM AND FRIENDLINESS. THIS IS WHAT I CALL IMPECCABLE SERVICE!

WELL DONE ALL IN 1GAS. THANK YOU!

January 4, 2017
Unprompted review
1Gas logo

Reply from 1Gas

Hi Andros

Thank you so much for your kind words. I'm over the moon with your comments. It's very pleasing to hear you are so satisfied.

All the best to you.

Richard Hearne
Director

Rated 5 out of 5 stars

like clockwork

all worked like clockwork from start to finish

January 2, 2017
Unprompted review
1Gas logo

Reply from 1Gas

Dear Donald

Thank you for your kind comments. We value your order.

Happy New Year to you.

Richard Hearne
Director
Tel: 0161 3933 001

Rated 1 out of 5 stars

This company is shocking, first I w …

This company is shocking, first I was charged £600 more than This other company, I thought I would get good customer service, but not at all , the work was carried out by The other company in question , which I was not told about at all , the person who I delt with told me the gas meter would be fitted last , but it was actually fitted first , digging was shocking as one of my garden walls was on the verge of collapsing, 1gas offer NOTHING , stay away from this company

December 29, 2016
Unprompted review
1Gas logo

Reply from 1Gas

Dear Sheraz

Thank you for your review on Trustpilot. I am disappointed you feel unhappy.

From our end, it looks as though the works have all been completed. Is the digging reinstated and the wall supported? Both myself and Claire have tried to get in touch with you and not heard anything back.

If I can help further, please let me know.

Thanks
Richard
Tel: 0161 3933 001

Rated 5 out of 5 stars

the staff were very helpful

the service I received from the staff was courteous, friendly and helpful

December 22, 2016
Unprompted review
1Gas logo

Reply from 1Gas

Hi Gillian

Many thanks for your kind testimonial.

Happy New Year to you.

Richard Hearne
Director
Tel: 0161 3933 001

Rated 5 out of 5 stars

Gas connection

We would highly recommend the service we received. Beverley kept us in formed all the way through the process and the dates we were given were absolutely correct. The people who even dug the hole and fitted pipework did a really neat job even to the neatness of putting the pebbles back. Myself and my wife can't believe how good a job it was and such a smooth process. Once again Beverley was absolutely fantastic as our contact, emails and phone calls were dealt with very professionally. The whole process was a credit to your business and you wouldn't know anyone had been to our house. Thank you

December 21, 2016
Unprompted review
1Gas logo

Reply from 1Gas

Hi Stephen

Brilliant feedback. It's great to hear Beverley looked after you. We value your custom very much.

Happy New Year to you.

Richard Hearne
Director
Tel: 0161 3933 001

Rated 5 out of 5 stars

Saving Karate Christmas

I am a in a new business and have no idea what i'm doing. Setting up a business. It was a shock to me to find I had no Gas ( Or meter). Claire went above and beyond to help me out and she has now saved my business, and i'm now on Track to open in two weeks time

December 20, 2016
Unprompted review
1Gas logo

Reply from 1Gas

Hi Angus

Thank you so much for your review. It's great Claire looked after you. We value your order very much.

Happy New Year to you.

Richard Hearne
Director
Tel: 0161 3933 001

Rated 5 out of 5 stars

Beverley was outstanding

Everything was excellent until a meter was not installed when it was due to be and threatened to disrupt the program and hence delay the sale .Beverly handled the situation brilliantly .First Class

December 16, 2016
Unprompted review
1Gas logo

Reply from 1Gas

Dear Frank

I'm so pleased you were very happy with the work carried out.

Thanks for your custom.

Richard Hearne
Director
Tel: 0161 3933 001

Rated 4 out of 5 stars

Installation of Gas Supply at new premises

Chris at 1Gas was extremely helpful and helped deal with the IGT in order to get the supply installed before Christmas. The whole process was dealt with in an extremely professional manner and made sure I was kept up to date as the project progressed

December 14, 2016
Unprompted review
1Gas logo

Reply from 1Gas

Dear Darren

I'm so pleased you were very happy with the work carried out.

Thanks for your custom.

Richard Hearne
Director
Tel: 0161 3933 001

Rated 5 out of 5 stars

Great service provider

I've used 1gas before and will use them again in the future. Beverly push to get and issues resolved quickly.

December 12, 2016
Unprompted review
1Gas logo

Reply from 1Gas

Dear Kevin

Thank you very much for your kind review.

Richard Hearne
Director
Tel: 0161 3933 001

Rated 5 out of 5 stars

Gas connection

The gentleman who guided us through every step of the way was excellent we were very happy with the work carried out everything was left neat and tidy thankyou Branislaz
Richard rowe

December 6, 2016
Unprompted review
1Gas logo

Reply from 1Gas

Dear Richard,

Fantastic feedback to read and I'm glad Branislav served you well.

All the best

Richard Hearne
Director
Tel: 0161 3933 001

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