1Gas Reviews 

When I contacted 1gas I was immediately put at ease by being told all the facts and possible hurdles that applied to my situation.
National grids unwillingness to accept that a gas supply existed because out of date records did not show it,unwillingness to dig test holes.long time delays in getting replies to communications.confusion at national grids office and a long period of disruption to both myself and my neighbours when work finally comenced meant that it took 8 months to connect my house to the mains supply.Many a man would have turned around at several points and said sorry I cannot help you but Richard Hearne did not and thanks to his belief in my case,perseverance and at times very hard work I now owe him a large debt for getting the job done.

I can't fault 1Gas to be honest, and my point of contact Beverley was extremely helpful and knowledgeable.

I would happily recommend them to anyone thinking about connecting to gas.

I would have scored this company a lot less had it not been for one employee; Leah Gaughran who really went the "extra mile" to make this connection happen, we had issues where the original request for the quote was lost / delayed, then the installers were given the wrong address the gas main then could not be located which resulted in the meter installer arriving before the gas connection was made, all of these issues were resolved by Leah very quickly and efficiently, she is a real asset to 1Gas and I do hope the management realise that.

Very helpful and prompt action.

Very helpful staff particularly Chris Fellone who made the difficult job easy.

From start to finish excellent, made the experience of a new connection easy for once.

The appointment was organised and elicited as planned. Very efficient.

Excellent service from the first call to the compilation

Chris was excellent from my initial enquiry to installation and beyond. Customer care is wonderful . Always kept in the loop and everything ran smoothly. Thankyou . Highly recommended.

I can honestly say that this company offered the best service I have ever received. Both Richard and Leah were great on the phone, gave me regular updates and chased the process for me. Add to that their contract and payment is all online, delays are kept to a minimum.

I had no gas connection at my home and needed one quickly because our old oil boiler was beyond repair and my family without heating and hot water. Richard promised to get things moving as quickly as possible - and we had a gas connection in two weeks at a competitive price! My gas boiler installer could not believe it.

As a comparison, the best British Gas could offer was 'send us a cheque, we'll come back to you in 3 weeks and we might connect you within 3 months'. No competition!

Many thanks to Richard and all at 1Gas; you really excelled and made a difference. If you need a gas connection; don't look anywhere else, just make 1Gas your first choice. Now, why can't all companies be this good?

Excellent competent service and easy to communicate with throughout the project

Really impressed with the quick & efficient work 1Gas completed.

Prompt, always easy to reach & a professional job done for me.

I was prompted 6 times within a week to leave a review despite reassuring I would do when I got the chance, so I'd say easy up on that, otherwise no problems at all.

Leah was very attentive and very quick to sort out any problems

Prompt service very helpful and easy to talk to

Very helpful, especially your consultant Leah. Turned up on time and did a very tidy job. Thanks.

I dealt with Beverley who from start to finish was excellent, she responded promptly and the job was done on time and at a good price.

I would recommend 1 Gas to anybody, as the whole team were very professional

This job was done on time and without fuss, even though there were some obstructions in the garden that I though might delay matters

Ten out of ten!

Paul Munro

PAINLESS OPERATION AND LIASION

Chris Fellone was vey helpful and made dealing with 1Gas and our connection very easy and trouble free.

Everything happened when Chris informed me it would and he kept me updated with regular text and emails.
Also the service engineers left the site very tidy and clean, so I am very satisfied with 1Gas and the service I have received.