Great classes, especially the reformer Pilates with Martha! Only thing I don't like is that difficulty levels quite a lot and its hard to tell before you book
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I’ve done quite a few classes here now, and while there’s definitely a slick vibe, I have noticed that the reformers aren’t quite the same quality as other studios I’ve been to. There is something qui... See more
Company replied
I generally really like 1Rebel and am a long-time member, but their new charging system for cancellations is really unfair/excessive. You used to lose a credit if you didn't make a class, which is fai... See more
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Company details
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1Rebel is the ultimate group fitness destination. Our collection of carefully curated classes across 13 studios are designed to get you fit, strong, and feeling good. This is fitness as it should be - fun and completely judgement-free. The best workouts. The best trainers. The best facilities. The best recovery. The best in class in every class. Choose from Reshape, where the treadmill and weights come together for a full body workout like no other. Reformer, pilates but not as you know it, with big beats and big moves. Ride, the ultimate spinning party on the bike. Rumble, a boxing and strength combination, and Reset, one of London's leading sauna and cold plunge studios. The perfect compliment to our workout to level up your recovery.
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United Kingdom
- 1rebel.com
3.8
Great
229 reviews
Replied to 82% of negative reviews
Typically replies within 1 week
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The class was okay but just didn't…
The class was okay but just didn't really challenging and didn't find the choreography of the class very engaging compared to others studios.
January 18, 2026
Reply from 1Rebel
Thanks for the honest feedback, we really appreciate you taking the time to share it.
Sorry to hear the class didn’t quite hit the mark for you. Challenge level and choreography can definitely vary by trainer and session, and we know everyone looks for something slightly different. If you’re open to it, we’d love to recommend a trainer or class style that might be more up your street, or help you find a session that really brings the energy you’re after.
Thanks again for giving us a try and we hope we get the chance to change your mind in a future class.
1Rebel is amazing
1Rebel is amazing. Brilliant, clean changing rooms and facilities. Classes were great… a brilliant workout. Lots of products to use and a fridge full of cold refreshing towels. Excited to go again
January 9, 2026
Reply from 1Rebel
Thanks so much for the love, this has made our day.
We’re so glad you enjoyed the classes and made the most of the facilities (those cold towels really hit differently). Can’t wait to welcome you back in-club for another brilliant workout very soon.
shitty experience all around
staff unhelpful, inflexible policies, bad instructors, shitty experience all around
January 8, 2026
Reply from 1Rebel
Thank you for taking the time to share your feedback. I’m really sorry to hear that your experience hasn’t reflected the standard we pride ourselves on at 1Rebel. What you’ve described isn’t the level of service, energy or support we aim to deliver in any of our clubs.
We’d really appreciate the chance to understand what went wrong, address it properly with the teams involved, and make things right for you. If you’re open to it, i've sent you an email so we can investigate it fully.
Great classes
Great classes, especially the reformer Pilates with Martha! Only thing I don't like is that difficulty levels quite a lot and its hard to tell before you book
November 8, 2025
Unprompted review
Reply from 1Rebel
Thank you for taking the time to leave us a review. Martha is a fantastic trainer.
They used to be really good
They used to be really good, and you could carry over any unused classes for a week. However, after an app update, this was no longer an option, and at the same time the cost of the class packages increased.
The reception staff at the Oxford Circus location were consistently rude. They would often stand around chatting instead of checking people into class, yet if you were in a rush to get changed before the class started, they would literally shout after you that you needed to check in first. On several occasions when I pre-ordered a shake, it was never ready after class and was only started once I asked to collect it.
It is also almost impossible to cancel or freeze your package, despite being on a rolling monthly membership. In November, after I fell pregnant, I paused my membership via the app and received confirmation that my account had been frozen. I didn’t take a screenshot, as I didn’t expect there to be an issue. However, in December £90 was still taken from my account. There was no email confirmation of the pause, so I had no evidence.
In December I cancelled my membership altogether, yet in January I was charged another £90. This time I had taken a screenshot, which I sent to them. I was told this was due to a technical error on the app and that I would be refunded. I am currently waiting to receive this.
January 3, 2026
Unprompted review
Reply from 1Rebel
Thank you for taking the time to share such detailed feedback, and congratulations on your pregnancy. I’m really sorry to hear about your recent experience, as it’s far from the standard we expect across our studios.
A few things I want to address clearly:
Carry-over sessions and pricing
Our membership and terms were updated late in 2024, but I completely understand how this change may have felt sudden. Your feedback is noted and will be passed directly to the team. Unfortunately due to our new booking system, we're now unable to carry over sessions between billing dates.
Front of House experience
You should always feel welcomed and taken care of when you walk into any 1Rebel club. The behaviour you’ve described at Oxford Circus isn’t reflective of the service we aim to deliver, and we’ll be following this up internally with the General Manager and Front Of House team. Thank you for calling it out.
Shake pre-orders
Your shake should always be ready when you step out of class, that’s the whole point of pre-ordering. We’ll feed this back to ensure consistency with the bar team.
Freeze / cancellation issues
This is where I’m especially sorry. You absolutely shouldn’t have been charged after attempting to freeze or cancel your membership. It sounds like a technical error on our side.
To make sure everything is fully resolved, I’ve flagged your account with our Ops team so they can review it end-to-end and confirm once all outstanding actions (including any refunds) are complete.
If you ever choose to return to 1Rebel in the future, we’d love to welcome you back with a far smoother and more positive experience.
If there’s anything else you’d like us to look into, please feel free to reach out directly, I’m here to help.
Nice spin studio
Nice spin studio, friendly staff, clean facilities and fun ride classes!
January 1, 2026
Reply from 1Rebel
Thank you so much for the lovely review. We hope to see you in club soon.
Great amenities and class variety!
The staff was very lovely and helpful as a first time guest (and traveler to London). I signed up for the first time 3 sessions promo while on holiday. There is a lot of amenities and class variety that makes this gym superior to others (water bottles, tolieters, free towels, hair tools, etc). The only thing I found missing was dry shampoo. Would definitely recommend this gym and go back next time I'm in London.
December 24, 2025
Reply from 1Rebel
Thank you so much for the lovely feedback, we're thrilled you felt welcomed and enjoyed the full 1Rebel experience while visiting London. Really appreciate the note on dry shampoo too, it's something we're looking into.
Hope to see you back in the studios next time you’re in town.
I have reached out to their consumer…
I have reached out to their consumer service roughly 10 times over the past 4 months and have not heard anything back from them.
Just unacceptable with a company as big as them and who wants to look after their customer base from a subscription basis
December 22, 2025
Unprompted review
Reply from 1Rebel
Thank you for sharing this, I can imagine how frustrating it must be to reach out multiple times over several months and not receive a single response. That’s not the experience anyone should have with a subscription service, and I’m really sorry you’ve been left feeling ignored.
For any inquiries, please make sure you're reaching out to the club directly and not our info@1rebel.com email - this address isn't monitored.
If there’s anything we can support you with on our side, please let us know. We’re here to help and want to make sure you feel looked after.
Reply from 1Rebel
Thanks for taking the time to share your feedback, we really appreciate it. We’re glad you’re enjoying the workouts, and we hear you on the studio feeling a little crowded at times. We’re always reviewing class flow and capacity to make sure the experience feels as smooth as it should.
Best Reformer in London!
Amazing facilities, very welcoming staff and super energetic instructors! My favourite reformer in London ❤️
December 16, 2025
Reply from 1Rebel
Thank you for the amazing review, we love hearing this. We’re thrilled you’re enjoying the space, the team and the energy in our Reformer studio.
Anna is absolutely amazing!
Anna is absolutely amazing! I loved every minute of the class. Will 10000% be returning. Great energy and spirit keeps you going the entire time.
December 13, 2025
Reply from 1Rebel
Thank you for taking the time to leave us a great review. Anna is great and on our class schedule across lots of our other clubs too. We look forward to having you back in-club soon.
Brilliant sessions
The classes are great - so much fun, and really help you to push yourself.
December 13, 2025
Reply from 1Rebel
Thank you for leaving us a review - we're so glad you enjoyed your sessions. We look forward to welcoming you back soon.
Reply from 1Rebel
Thank you for taking the time to leave us a review - we hope you see you in club again soon.
1Rebel Bayswater- Incredibly Rude Instructor & Staff
I book a class at 6:30 pm through class pass and walk in to 1Rebel bayswater at 6:29 pm. I’m unaware of their rule that you can’t go into a class even if 30 seconds after it starts as I haven’t been there many times and was late to my first class with them and got in with no problem. I walk in, clearly unchanged and still need to get ready, and they sign me in. I start getting ready in the changing room and they announce on the microphone that there are 30 seconds to go into the room otherwise you wouldn’t be able to attend the class. I thought this definitely didn’t apply to me as they literally let me into the studio and was very obvious that I wasn’t changed and yet they didn’t say anything whatsoever about potentially not having enough time to get in and I could be denied entry. They closed the door and I open it and walk into the class with the clock literally still at 6:30, but the door had closed. The instructor stops the class and tells me to get out because the door is closed and I can’t participate, instead of just letting me start the workout without disrupting the class. I try to explain that 1. It’s still 6:30 2. I had no idea of this rule and asked if I could just stay. He tells me I need to get out and directs me out of the class (gently pushing me). I go to the reception and ask them why they would sign me in and wouldn’t make me aware of this rule when I was clearly never going to make it in time. All they could do was give me an attitude and say that they have strict rules and they can’t possibly guess how long it would take me to get dressed. Incredibly rude, very poor service, didn’t even try to offer me any solution, and severely lacked any emotional intelligence whatsoever. For sure never going back there again as it genuinely felt like I was speaking to robots who didn’t give a shit whether I got in or was upset or not.
December 1, 2025
Unprompted review
Reply from 1Rebel
Hi Amina,
Thank you for taking the time to share this, we’re really sorry your experience at Bayswater felt this way. No one should leave feeling dismissed or unheard, and we completely appreciate how frustrating the situation must have been.
To give a little clarity, our door-close policy is in place purely for safety. Once the class starts, the warm-up has finished, the lights drop and the studio becomes a high-intensity space. Letting someone enter late is unsafe for the customer and disrupts the experience for everyone already in the room. That said, we absolutely should have communicated this more clearly to you at check-in – especially as you were signing in so close to the start time. You deserved clearer guidance in that moment.
We’re also very sorry if the interaction with the team didn’t feel supportive. That’s not the standard we set, and we’ll be feeding this back internally so we can make sure situations like this are handled with far more empathy moving forward.
In terms of your credit, as this was booked through ClassPass you can request the session back directly through them and they’ll take care of it.
We genuinely appreciate the feedback, it helps us improve how we guide new customers and communicate studio rules in a much better way. If you’re open to it, we’d love the chance to welcome you back for the experience you should have had. Just drop us a email at Bayswater@1rebel.com and we’ll take it from there.
Not the gym for you if you need some flexibility…
I generally really like 1Rebel and am a long-time member, but their new charging system for cancellations is really unfair/excessive. You used to lose a credit if you didn't make a class, which is fair enough, but now for example, if you wake up really ill and have a class booked that evening (could be literally 11 hours later) the only way not to be charged is to STILL GO - which isn't good for you or anyone else at the class! I have an auto-immune condition which means I'm very susceptible to illness, and sadly this means I'm having to consider cancelling my membership because of this new system. If you are someone who needs a bit more flexibility (or if you have kids and so a lot of last minute nursery and school illnesses!) then this isn't the gym for you.
December 1, 2025
Unprompted review
Reply from 1Rebel
Thank you for taking the time to share this, and for being such a long-standing Rebel. We’re genuinely sorry to hear this has caused stress for you, especially with the added challenge of managing an autoimmune condition. That’s absolutely not the experience we want for any of our members.
To give a little clarity, our late cancellation fee exists to make sure spaces don’t go unused. Many of our classes run with long waitlists, and the fee helps keep things fair for everyone trying to book in. That said, we know life, and health, can be unpredictable, and we never want anyone to feel they have to train when they’re unwell.
If you ever find yourself in a situation where you’re too ill to attend, please reach out to the team directly. We’ll always do our best to support you on. Your wellbeing comes first, always.
Love love love
Initially I was concerned about the music level in these classes. I'm used to eat being I guess more like yoga in the sense of calm quiet music. I came to 1rebel quite ready to be disappointed. However it has very quickly become my favourite studio in London. The instructors are fantastic, really helpful and wonderful. I always look forward to my sessions 🙏🏻
November 25, 2025
Reply from 1Rebel
Thank you Sophie, we appreciate you taking the time to send us a review - we look forward to seeing you in club again soon.
Awesome classes
Great classes, motivating instructors and lovely shower and changing room facilities. My new favourite gym
November 20, 2025
Reply from 1Rebel
Thanks so much for taking the time to send us a review - we're so glad you enjoyed your experience at 1Rebel Holborn. We hope to see you in club again soon.
Excellent instructors
Excellent instructors! I did the intro course (2 reshape and 1 reformer) and I enjoyed the classes so much and the instructors were so lovely and friendly. I will be signing up with a membership
November 16, 2025
Reply from 1Rebel
Thank you for letting us know about your experience!
Highly recommended 💪🏻
A dynamic, energetic class. The ambiance and trainers are fantastic and incredibly motivating. I will definitely book Reshape sessions at 1Rebel again on my return to London!
November 6, 2025
Reply from 1Rebel
Thanks for taking the time to leave us a review - we're so glad to hear you're loving Holborn and our Reshape sessions. We're excited to have you when you're next in London again.
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