1st Avenue Reviews 

47
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely helpful, approachable, and professional throughout every single stage of the rental journey. Reviewers consistently highlight the efficient communication, clear ongoing guidance, and highly organized approach that makes overall property management entirely smooth. However, some people mentioned experiencing specific challenges such as severe communication delays with outside contractors, unresolved administrative issues, and occasional dismissive responses regarding management responsibilities during their tenancy. These particular drawbacks showed that certain operational areas still require better coordination and attention to detail.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as kind, helpful, and... See more

Service

Users describe positive interactions with service, highlighting exceptional support and helpful staff who... See more

Customer service

People report ambiguous experiences with customer service regarding how assistance is managed. While some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Matthew has been extremely helpful so far in the process of completing my housing. He’s made everything run smoothly, and nothing is ever too much to ask. He’s approachable, efficient, and always will... See more

Company replied

Rated 5 out of 5 stars

We have worked with Nikita for many years, she’s great to work with. She communicates clearly and is very organised, she makes sure everything is lined up so the jobs run smoothly, she respects our... See more

Rated 5 out of 5 stars

This was my first time in the world of property searching and inquiries, but 1st Avenue made the entire thing seamless and made me feel less like an alien! Many thanks to Josh D specifically for his h... See more

Company replied

Rated 5 out of 5 stars

I have been a happy tenant of 1stAvenue in North Greenwich for over 2 years now. We have been through various issues, but they have become way better now. My questions are attended to promptly & effic... See more

Company replied


Company details

  1. Real Estate Rental Agency
  2. Apartment Rental Agency
  3. Property Management Company
  4. Real Estate Agency
  5. Real Estate Agents

Written by the company

No jargon. No hidden fees. Just stellar, transparent service from valuation to completion. Understand the market value to make an informed decision with expert advice from one of London's most respected estate and letting agents.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

47 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(47)

31 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

1st Avenue have been a joy to deal with…

1st Avenue have been a joy to deal with especially Nikita, she is one of the best property managers I have ever had the pleasure to deal with and I would recommend to anyone who is looking for a property manager.

January 28, 2026
Unprompted review
1st Avenue logo

Reply from 1st Avenue

Thanks Tim, we'll pass your comments along.

Rated 5 out of 5 stars

Matthew is a phenomenal estate agent

Matthew is a phenomenal estate agent, has been very supportive throughout the property journey. Would 10/10 recommend 1st avenue, as for Matthew, he is top tier!

January 28, 2026
Unprompted review
1st Avenue logo

Reply from 1st Avenue

Thanks for the review, Matt will be happy to hear it!

Rated 5 out of 5 stars

Great service

It was seamless purchase from start to finish and Matthew has been great, all questions were answered timely and he was always spot on. Thanks for guiding during this important step.

January 27, 2026
Unprompted review
1st Avenue logo

Reply from 1st Avenue

Thanks for your review Bruno!

Rated 5 out of 5 stars

Since 11th of May 2009 1st Avenue…

Since 11th of May 2009 1st Avenue Avenue have been looking after my London GMV property portfolio. I would first of all like to thank Paul Endacott and his team for an excellent job through the years. Recent I got to deal with Josh, and he blew me away with his attitude attention to detail and "massive hands on approach". Most of my portfolio is in the south West of the UK and West of Ireland and I don't get to London very often. So I depend on Josh and the team at 1st Avenue to make sure that tenant management is seamless and a lot can go wrong /amiss especially at pre check in for the new tenants. Josh personally oversaw the painting and decorating of the latest property to switch tenants, as well as acquiring matteress, microwave and various bits and pieces. And then he sent me a video, just to reassure me that it was all fine. That bit just there is worth a million dollars. So thank you Joshua and your team. Best wishes John Griffin

January 5, 2026
Unprompted review
1st Avenue logo

Reply from 1st Avenue

Thanks John, we're glad to serve!

Rated 5 out of 5 stars

Thank you

I just wanted to say thank you to Josh D on being so helpful, polite and patient explaining the rental process to me . I would definitely recommend 1st Avenue. Thank you

December 8, 2025
Unprompted review
1st Avenue logo

Reply from 1st Avenue

Thanks, we'll let Josh know.

Rated 5 out of 5 stars

This was my first time in the world of…

This was my first time in the world of property searching and inquiries, but 1st Avenue made the entire thing seamless and made me feel less like an alien! Many thanks to Josh D specifically for his help and support.

December 10, 2025
Unprompted review
1st Avenue logo

Reply from 1st Avenue

Thanks for your review, we'll pass your kind words along to Josh!

Rated 5 out of 5 stars

I have been a happy tenant of 1stAvenue…

I have been a happy tenant of 1stAvenue in North Greenwich for over 2 years now. We have been through various issues, but they have become way better now. My questions are attended to promptly & efficiently. I am very happy with the entire team, they are all very helpful. Becky, the property manager, is nice, kind and attentive. I look forward to continuing to stay in the apartment that they manage. Thank you!

December 10, 2025
Unprompted review
1st Avenue logo

Reply from 1st Avenue

Thanks Katya, we appreciate you taking the time to write something nice about Becky. Don't hesitate to reach out if you need our help.

Rated 5 out of 5 stars

Thank you 1st Avenue for the best…

Thank you 1st Avenue for the best viewing and the help which you have done while searching for a house!! Special Thanks to Prashant Bhoir for the help and support throughout the process!!
Good staff, helpful people and best service

April 2, 2025
Unprompted review
Rated 1 out of 5 stars

My experience working here was…

My experience working here was extremely negative from day one. On my first day, I was late due to the lack of staff parking. Despite raising this issue immediately, a staff member later claimed I hadn’t addressed it, which was untrue. The workplace environment was hostile, unwelcoming, and left me feeling very uncomfortable.

I was dismissed via text message without any proper discussion of the issues I had raised, including serious concerns about inappropriate behaviour from the branch manager. In addition, my car was not added to the parking system as promised, which resulted in multiple parking tickets. These escalated into court fines, and when I raised this with management, their response was essentially dismissive, telling me I should have paid them earlier — with no acknowledgement of their failure to register my car in the first place.

Overall, this company demonstrated a lack of professionalism, accountability, and basic duty of care. The entire experience has left me deeply disappointed and negatively affected. I would not recommend working here.

September 29, 2024
Unprompted review
1st Avenue logo

Reply from 1st Avenue

Thank you for taking the time to share your experience. We’re genuinely sorry to hear that your time with us did not meet your expectations. At our company, we take all feedback seriously and are committed to learning from it.

We want to assure you that we invest significantly in training our staff to ensure a supportive, respectful, and inclusive working environment. We value the diverse beliefs and backgrounds of all our team members and strive to create a culture where everyone feels heard and respected.

We are also committed to handling concerns and issues through proper channels and with the professionalism they deserve. If you feel that your concerns were not addressed appropriately, we sincerely regret that and would welcome the opportunity to understand more so we can improve.

If you’re open to it, we’d appreciate the chance to speak with you directly to better understand your experience. Please feel free to reach out to us
Wishing you all the best in your future endeavours.

Rated 5 out of 5 stars

Thank you Matthew

Matthew has been extremely helpful so far in the process of completing my housing. He’s made everything run smoothly, and nothing is ever too much to ask. He’s approachable, efficient, and always willing to help, making the whole experience much easier.

September 22, 2025
Unprompted review
1st Avenue logo

Reply from 1st Avenue

We're glad to hear that you are happy with our service

Rated 5 out of 5 stars

Great service

Very polite and a great listener. Very professional service.

September 17, 2025
Unprompted review
1st Avenue logo

Reply from 1st Avenue

Thanks for letting us know!

Rated 5 out of 5 stars

Viewing

I came in for a viewing and I am happy I did the viewing. It was very helpful and informative. Thank you 1st Avenue and Matthew for a pleasant experience.

July 18, 2025
Unprompted review
1st Avenue logo

Reply from 1st Avenue

We're please to have been able to help

Rated 5 out of 5 stars

A Stress-Free Experience with 1st Avenue

1st Avenue made a potentially stressful process completely smooth. Big shout out to Matthew Amos, highly recommended!

September 15, 2025
Unprompted review
1st Avenue logo

Reply from 1st Avenue

Smooth is how we like it. Glad to have met with your expectations!

Rated 5 out of 5 stars

Great experience

Very helpful, it was a pleasure working with on finding a new home for me and they had some of the best properties in London (south precisely). I really appreciate Matthew and the team for the advice, the help and time they spent on trying to please me

June 17, 2025
Unprompted review
1st Avenue logo

Reply from 1st Avenue

gracias por los comentarios!

Rated 5 out of 5 stars

Great work with a vibrate team

Great work with a vibrant team. Soo happy with outcome. Sunny, B, Helen & Lucille were fantastic!

March 6, 2025
Unprompted review
1st Avenue logo

Reply from 1st Avenue

Thanks for taking the time to come back to us Harmesh

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look