1st Choice Spares UK Ltd Reviews 26,213

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 173 reviews, reviewers had a great experience with this company. Many customers praise the service for its efficiency, finding parts quickly and easily, often receiving multiple quotes within a short time frame. The delivery service is frequently highlighted as speedy and reliable, with parts arriving in good condition and at reasonable prices. People appreciate the ease of ordering and the overall helpfulness of the service, often saving significant amounts compared to new parts. However, some customers experienced issues with product accuracy, receiving parts that were incorrect, damaged, or not as described, leading to inconvenience and additional costs. A few other people also felt that response times could be slow, or that parts were not available after purchase, causing delays and frustration.

What people talk about most

Product

Clients share ambiguous opinions on product quality and accuracy, with some reviewers receiving incorrect or... See more

Service

Customers generally report positive experiences with the service, finding it easy to use and efficient in... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the fast and timely... See more

Price

Customers consistently note positive experiences with price, often finding outstanding and reasonable prices... See more

Response time

Users describe ambiguous interactions with response times, with many customers reporting quick and helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I requested a parcel shelf for my Citroen C1 VTR (09 plate), and received quotes quickly ranging from reasonable to overpriced (in my opinion). I chose the lowest quote from A1 Allcars Ltd., which wa... See more

Rated 4 out of 5 stars

Was very impressed with the service. I found it easy to use, and offered me the ability to do a fresh search when I found an offer was too expensive. I also tried to purchase an item which the... See more

Rated 4 out of 5 stars

I have been searching for a part for my car for several months and 1st Choice spares were able to find one for me in a few days. Ordering was easy and part was delivered in reasonable timescale. Commu... See more

Company replied

Rated 4 out of 5 stars

After trying the local dealer for rear headrest for a suzuki ignis, I tried this company. Had 3 quotes within the hour. All reasonable. I hadn't bought anything like this before so took a chance. Bril... See more


Company details

  1. Auto Parts Store

Written by the company

Find a part Fast! Buy cut price car parts with our free on-line part finder to save time and money. Tell us what you need and compare no obligation prices, then decide which star rated seller is best for you. We'll check stock from over 200 depots so you can compare prices on-line with no obligation. Why ring round yourself when you can do it all at once!


Contact info

3.9

Great

TrustScore 4 out of 5

26K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(26,213)

164 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Very bad experience avoid

Very bad experience. Connected me to a garage in Scotland. Said they had the parts . Made me make the payment. Wasted my week with multiple excuses from weekend to missing hybrid expert to weather..

August 31, 2025
Unprompted review
1st Choice Spares UK Ltd logo

Reply from 1st Choice Spares UK Ltd

Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.

Rated 5 out of 5 stars

Hassle-free spare part sourcing

I needed a replacement air vent for a secondhand car I’d purchased and didn’t know where to start looking. 1st Choice Spares made it so easy - within an hour of putting in my requirements I’d had several quotes. I was able to select the best price and felt safe knowing that the transaction would be secure by going through them. A great experience and I will recommend to friends.

August 26, 2025
Unprompted review
Rated 5 out of 5 stars

Having tried two national companies

Having tried two national companies, I tried 1st Choice spares, I gave them the information and they found the exact part. The company sent a photo of the part I wanted to ensure I was happy before dispatching it.

August 19, 2025
Unprompted review
Rated 5 out of 5 stars

Helpful Company

1st Choice Spares sent me a company called RM Automotive who found a part I required and was delivered quickly, unfortunately when I took it to the garage I found out it was the wrong part. I contacted RM Automotive and they immediately arranged to have the part collected and sorted a refund. Many Thanks to RM Automotive.

August 12, 2025
Unprompted review
Rated 5 out of 5 stars

Replacement fuse box

I needed a replacement fuse box for my van , I tried 1st Choice Spares , and punched in my details and code number for the fuse box I needed , after 15 or so minutes I had a choice of three on their website .
I made my choice and with MGS Automative LTD in Macclesfield and made my purchase .
Excellent customer service and feedback .
I received my fusebox through the post within 3 days and it was well packaged .

August 5, 2025
Unprompted review
Rated 4 out of 5 stars

Really Happy

After trying the local dealer for rear headrest for a suzuki ignis, I tried this company. Had 3 quotes within the hour. All reasonable. I hadn't bought anything like this before so took a chance. Brilliant! The company delivered within 4 days and the head rest were correct. Very pleased with all involved and have already recommend to a friend. Thank you.

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent. Sent info on the part i wanted, they confirmed that i knew the part was not the same colour as my vehicle and sent additional pictures that i asked for. shipping info was very clear and item arrived on time.

August 15, 2025
Unprompted review
Rated 5 out of 5 stars

Door Mirror

Found what I was looking for. A wing mirror got my Honda Insight. It arrived after a short delay by eDHL. In very good condition and well packaged. Reasonably priced. Would definitely use them again.

August 7, 2025
Unprompted review
Rated 5 out of 5 stars

good lads very helpfully

good lads very helpfully sent my part in good time even sent pictures to comfirm the part was right it was wrong but they were fast in finding the correct part and sending it out will use them again

August 4, 2025
Unprompted review
Rated 5 out of 5 stars

Found me exactly what I wanted incl the price

I desperately needed a rear right hand door for my transit 350 mid height van. I tried EBay but they were rare and what was on sale was rubbish. 1st Choice found me a breaker with one and they even sprayed it for me and it matched perfectly. Reasonably priced including delivery. The breakers were Alf Kyme Van Breakers from Rochdale, Lancs and I owe them a big thankyou for sorting it all out. They were fantastic to deal with and so so helpful. Thankyou Dave

August 11, 2025
Unprompted review
Rated 1 out of 5 stars

Underhand dealings

My first quote for a tailgate came from Car breakers Birmingham for 525 delivered.
I rang them and they assured me it was the correct part. I asked for a photo, to be sure and the photo clearly showed it was from a different model. When I let them know this they sent me the correct photo but the price had mysteriously increased to 680?
I argued, on the phone that the only thing wrong with the first quote was the photo they'd sent but they were adamant that the correct tailgate was only available at the higher price despite the fact that they had all the correct information from the very beginning but had sent me the wrong photo. Cowboys!
1st choice cannot wash their hands of this kind of underhand dealing. It reflects badly on their reputation as it was their recommendation for a supplier.

July 23, 2025
Unprompted review
1st Choice Spares UK Ltd logo

Reply from 1st Choice Spares UK Ltd

Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.

All the best
Customer Care - 1st Choice.

Rated 1 out of 5 stars

don't have what they say they have

I e twice ordered a part that is available and paid for it. Both times after a few days have been told they don't actually have the part.

August 10, 2025
Unprompted review
1st Choice Spares UK Ltd logo

Reply from 1st Choice Spares UK Ltd

Thanks for your recent feedback.

We are a Parts Location site and do not actually supply parts ourselves. We have asked you for information via Trustpilot as the name given is not identifiable in our database.

Unfortunately, you have not replied with that information [such as request number or email used to make an enquiry]. This means we cannot investigate further, or confirm that you enquired via our service.

We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and provide the information requested.

https://www.1stchoice.co.uk/contact

All the best
Customer Care - 1st Choice.

Rated 1 out of 5 stars

Shame on 1st Choice Spares for allowing…

Shame on 1st Choice Spares for allowing scammers on their platform!

I purchased a £1,300 gearbox through your site from “Foreign Car Spares Ltd” – what a nightmare. I received a faulty part, followed by the wrong part, and now they’re refusing to refund me. Even after diagnostics by Nissan main dealer and an independent garage confirmed the fault, they keep fobbing me off.

Foreign Car Spares has terrible reviews and a reputation for ripping people off – how can 1st Choice Spares continue to let them operate on your platform? You’re enabling this fraud. This has left me out of pocket on labour, storage, and transport costs, and without a working car.

If you care about customers, remove these dodgy sellers and take accountability for what happens through your site. Until then, I’ll warn everyone: Avoid 1st Choice Spares – they’re helping scammers profit!

#1stChoiceSpares #AutoScam #AvoidAtAllCosts #CarPartsFraud #ConsumerRights #ScamAlert #ForeignCarSpares #RipOff #TrustpilotReview #BuyersBeware

August 6, 2025
Unprompted review
1st Choice Spares UK Ltd logo

Reply from 1st Choice Spares UK Ltd

Thanks for your recent feedback.

We were sorry to hear that you were experiencing problems with this supplier. Our customer service team have been working on this on your behalf since your complaint reached us on 02/07/2025.
We do need to communicate with both parties in any dispute, and this can take time with some toing and froing.

The latest communication from the breaker is: 'We need to go through the basic checks. If you could take the vehicle to a garage, ask them for a report and if they confirm it is faulty, then we will of course refund you thanks'

If you wish to add anything further then please leave us a message here: https://www.1stchoice.co.uk/contact

All the best
Customer Care - 1st Choice.

Rated 4 out of 5 stars

Replacement parcel shelf for Citroen C1

I requested a parcel shelf for my Citroen C1 VTR (09 plate), and received quotes quickly ranging from reasonable to overpriced (in my opinion). I chose the lowest quote from A1 Allcars Ltd., which was received within specified delivery time, and was in excellent condition. However, I was disappointed to find that although the shelf fitted widthways, the depth was slightly too big, meaning it doesn’t lay completely flat when the boot lid is closed. I won’t be returning the shelf as it isn’t a major inconvenience, but just curious as how this would happen. Regardless of this, I would happily use 1st Choice Spares UK again.

July 28, 2025
Unprompted review

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