1st Choice Spares UK Ltd Reviews 26,213

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 173 reviews, reviewers had a great experience with this company. Many customers praise the service for its efficiency, finding parts quickly and easily, often receiving multiple quotes within a short time frame. The delivery service is frequently highlighted as speedy and reliable, with parts arriving in good condition and at reasonable prices. People appreciate the ease of ordering and the overall helpfulness of the service, often saving significant amounts compared to new parts. However, some customers experienced issues with product accuracy, receiving parts that were incorrect, damaged, or not as described, leading to inconvenience and additional costs. A few other people also felt that response times could be slow, or that parts were not available after purchase, causing delays and frustration.

What people talk about most

Product

Clients share ambiguous opinions on product quality and accuracy, with some reviewers receiving incorrect or... See more

Service

Customers generally report positive experiences with the service, finding it easy to use and efficient in... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the fast and timely... See more

Price

Customers consistently note positive experiences with price, often finding outstanding and reasonable prices... See more

Response time

Users describe ambiguous interactions with response times, with many customers reporting quick and helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I requested a parcel shelf for my Citroen C1 VTR (09 plate), and received quotes quickly ranging from reasonable to overpriced (in my opinion). I chose the lowest quote from A1 Allcars Ltd., which wa... See more

Rated 4 out of 5 stars

Was very impressed with the service. I found it easy to use, and offered me the ability to do a fresh search when I found an offer was too expensive. I also tried to purchase an item which the... See more

Rated 4 out of 5 stars

I have been searching for a part for my car for several months and 1st Choice spares were able to find one for me in a few days. Ordering was easy and part was delivered in reasonable timescale. Commu... See more

Company replied

Rated 4 out of 5 stars

After trying the local dealer for rear headrest for a suzuki ignis, I tried this company. Had 3 quotes within the hour. All reasonable. I hadn't bought anything like this before so took a chance. Bril... See more


Company details

  1. Auto Parts Store

Written by the company

Find a part Fast! Buy cut price car parts with our free on-line part finder to save time and money. Tell us what you need and compare no obligation prices, then decide which star rated seller is best for you. We'll check stock from over 200 depots so you can compare prices on-line with no obligation. Why ring round yourself when you can do it all at once!


Contact info

3.9

Great

TrustScore 4 out of 5

26K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(26,213)

164 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great for used car parts although some…

Great for used car parts although some parts are extortionate but hold out and u get a bargain, for example I purchased a used turbo for my van and 1 company wanted 368 and 2 days later a company wanted 75 so its rhe go compare of used car parts

March 12, 2025
Unprompted review
Rated 1 out of 5 stars

I was supplied with incorrect item.

I was scammed. I had discussed all details of part required before accepting the quote. The part actually received was poorly packaged, in very poor condition & wrong colour. Bright blue car wing mirror instead of white. It rattled when moved. Coersive response from supplier telling me I should keep part before a whatsapp message refusing my request for a refund & telling me to raise a paypal claim instead. Avoid this please. Go direct elsewhere for your parts.

July 14, 2025
Unprompted review
1st Choice Spares UK Ltd logo

Reply from 1st Choice Spares UK Ltd

Update 05.08.2025
We understand that this has now been refund by the breaker.
All the best
Customer Care - 1st Choice.

Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.

Rated 1 out of 5 stars

Used 1st choice website for air con…

Used 1st choice website for air con compressor for Honda hrv , bought from MGS automotive spares , had to contact 1st choice customer services for MGS to dispatch after ringing MGS every day for 6 days , when received and had fitted by my mechanic sorted, air con compressor not working, rang MGS up , they want pictures, i went one better and sent videos and emails and rang MGS to resolve this , they want me to pay them again a sum of £364.80 for them to send a replacement. I have already paid them not forgetting my bill to my mechanic for fitting and regasing air con , now they are not responding back after all information they requested from me,have put a complaint to 1st choice website , do not use this garage , toooo much trouble

August 2, 2025
Unprompted review
1st Choice Spares UK Ltd logo

Reply from 1st Choice Spares UK Ltd

Update 05.05.2025
Our customer service team have advised you of the choices from the breaker:
Either send that one back and they will send a replacement, buy another and they will refund that one when it gets back, or send back for a refund.
These choice have been emailed 3 times to you.
All the best
Customer Care - 1st Choice.


Thanks for your recent feedback.

We were sorry to hear that you were experiencing problems with this supplier. Our customer service team have been working on this on your behalf since your complaint reached us on 01/08/2025.
We do need to communicate with both parties in any dispute, and this can take time with some toing and froing. If you wish to add anything further then please leave us a message here: https://www.1stchoice.co.uk/contact

All the best
Customer Care - 1st Choice.

Rated 5 out of 5 stars

First rate service

First rate service. Got quotes within minutes and by the end of the day had five offers for a part that supposedly we couldn’t get in uk!! I will use this company every time I need a spare part from now on.

July 26, 2025
Unprompted review
Rated 2 out of 5 stars

The delivery time was fantastic

The delivery time was fantastic , I bought a ASB pump I took it to my Garage to have it fitted(22-7-25) only to be told its the wrong one !!, so now I will have to pay for the old one to be refitted on top of this I was told the cars Brakes will work fine but it will be an Instant MOT fail , I am not feeling good at the moment.

July 22, 2025
Unprompted review
1st Choice Spares UK Ltd logo

Reply from 1st Choice Spares UK Ltd

Thanks for your recent feedback.

We are a Parts Location site and do not actually supply parts ourselves. We have asked you for information via Trustpilot as the name given is not identifiable in our database.

Unfortunately, you have not replied with that information [such as request number or email used to make an enquiry]. This means we cannot investigate further, or confirm that you enquired via our service.

We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and provide the information requested.

https://www.1stchoice.co.uk/contact

All the best
Customer Care - 1st Choice.

Rated 3 out of 5 stars

Quick and relatively painless

1st choice spares made quick work of my search and immediately returned vendors with the approximate part(fuel injector pump) I was looking for. The payment and delivery went smoothly. Unfortunately upon installation, the SCV returned a stuck error and had to be replaced.

July 21, 2025
Unprompted review
1st Choice Spares UK Ltd logo

Reply from 1st Choice Spares UK Ltd

Hi
Thank you for your recent review and supplying the information requested. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.

Rated 1 out of 5 stars

Was given a quote and strung along for something they didn’t even have.

Was given a quote online for some wing mirrors. I called up to ask for photos (because reviews mention receiving broken products). I was told I would receive photos in a few hours. The next day I had still not received photos so called up at 9am, I was told I would receive them by lunchtime. I called back again at 3pm because I had still not received any photos and was told that they don’t actually have the product I was quoted for. Was not given an apology and the guy basically hung up on me. I needed these wing mirrors for a long drive on Saturday and now I don’t have time to buy any because i assumed I would be able to order these. Thanks a lot for absolutely nothing. Wasted my time and now my car isn’t safe to drive and I might crash on a motorway.

July 15, 2025
Unprompted review
1st Choice Spares UK Ltd logo

Reply from 1st Choice Spares UK Ltd

Thanks for your recent feedback.

We are a Parts Location site and do not actually supply parts ourselves. We have asked you for information via Trustpilot as the name given is not identifiable in our database.

Unfortunately, you have not replied with that information [such as request number or email used to make an enquiry]. This means we cannot investigate further, or confirm that you enquired via our service.

We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and provide the information requested.

https://www.1stchoice.co.uk/contact

All the best
Customer Care - 1st Choice.

Rated 5 out of 5 stars

Fast and relevant responses

Incredible website, easy to use, fast responses. The company we dealt with, Specialist Dismantlers, couldn't have been more helpful and delivered my gearbox quickly and efficiently as promised after patiently dealing with my queries. My advice? Don't feel overwhelmed with a car problem - visit this site and get solutions and use Specialist Dismantlers if they can assist!

July 1, 2025
Unprompted review
Rated 1 out of 5 stars

was quoted £48 for rack and wiper arms

was quoted £48 for rack and wiper arms, just the rack arrived. Got in touch about the arms and was told they wanted £12 an arm but would send both arms for another £10 plus postage, sent the pay link which never showed up, and then wanted to take payment over the phone.

June 30, 2025
Unprompted review
1st Choice Spares UK Ltd logo

Reply from 1st Choice Spares UK Ltd

Thanks for your recent feedback.

We are a Parts Location site and do not actually supply parts ourselves. We have asked you for information via Trustpilot as the name given is not identifiable in our database.

Unfortunately, you have not replied with that information [such as request number or email used to make an enquiry]. This means we cannot investigate further, or confirm that you enquired via our service.

We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and provide the information requested.

https://www.1stchoice.co.uk/contact

All the best
Customer Care - 1st Choice.

Rated 5 out of 5 stars

Easy to use

Easy to use, I don't think I would have found the part required at a good price without using them. I can't fault this website 👍

June 2, 2025
Unprompted review
Rated 2 out of 5 stars

They sold the item we have agreed on

I ordered online, we have agreed on some items after discussions, later they told me it's sold it to someone else, alternatively they gave me a worse one with more scratches and different color, for which I had to spray the whole thing. They claimed it's more expensive because the color is more popular.. For hell sake I don't need that color!

June 26, 2025
Unprompted review
1st Choice Spares UK Ltd logo

Reply from 1st Choice Spares UK Ltd

Thanks for your recent feedback.

We are a Parts Location site and do not actually supply parts ourselves.

We asked you for information via Trustpilot as the review name given is not identifiable in our database: You have provided an email address, mobile phone number, and another name. None of these can be found on our database as having used our enquiry service.

This means we cannot investigate further, or confirm that you enquired via our service.

Are you sure it is us you dealt with ? Are you mistaking us for a company with a similar name or another enquiry service?

All the best
Customer Care - 1st Choice.

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