1st Energy Pty Ltd Reviews 

As a interstate arrivee, Will was awesome in his information on process, options and all round friendly helpful advice

I generally don't take any notice of door knocking. The person was polite and direct to the point. I have heard of 1st Energy so we chatted. He was a little persistent but I went along in the end and we will see what this brings.

Ash was very helpful and assisted me with my enquiry

Ash was very good and explained what the deal is.

The sales person from the company was great and well equipped with the info. However, he could make this experience better if the rate after 15KWhr was mentioned during the conversation which I discovered later from the welcom pack. Anyway, overall it's cheaper than my current plan.

Hi There,
The company should set up the device (modem) before sending through. I had to call to setup the modem which took about 45 min which was frustrating, and I was surprised why the customer service is based outside Australia. Another issue was that I was expecting to receive the modem within 3-5 working days however I received the modem after 8 days.
And last but not least the quality of internet is not good it becomes on and off which is not good at all.

The discussion with Ash was most refreshing, and I do hope that 1st Energy P/L can provide a much more professional service than my current (to be terminated) provided.
I have forgotten the actual date, but I am looking forward to being a client of 1st Energy P/L.

The worst website ever. Cannot find where to locate my bill to pay it. Went round and round and round. I reeceived an email to sign up, but it doesn't offer a default password to join, so i can then update the password. It just sends you back to the same place where i started.

There wasn’t a long hold time before reaching an agent, once the call was connected it took no longer than 5mins to complete everything; the team member that took my call was clear, concise and very polite. Sending a link to my mobile number to accept terms and conditions is a great idea! I could make sure my details were entered correctly and could accept terms and conditions without having to sit through a call where the agent has to read them out to me.

The customer service representative was very helpful and informative, l didn't need to ask questions because all the information was provided

The Connection was quick and product was explained nicely.

Very professional, approachable and efficient

I found the switching process fast. Better rates than Origin.

I was very happy to find an English speaking person for a start. Us older clients have so much trouble keeping up with new technology, let alone trying to decipher their messages. I hear you are in Melbourne, so even better!

When I called. There was no waiting or getting transferred to anybody it was a very quick and easy process.

explains things in terms, that are easy for the average consumer, to grasp. Fantastic phone manners. 🙂

Great customer service. Very helpful