Richard was great however this was after 3 attempts to get in touch. I sent 2 requests online and received no response, so I rang. The phone message mentioned the 'support' email which I then used. Ri... See more
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See what reviewers are saying
It was a very straightforward process changing from AGL to 1st Energy. Still waiting for the app to populate with data from our smart meter but the app looks great and we should save $100 per month.
Company replied
I'm so glad I switched to 1st Energy for my electricity needs. It was so easy and quick to join online, and their customer service was friendly and helpful. They have great rates and flexible plans th... See more
Company replied
There wasn’t a long hold time before reaching an agent, once the call was connected it took no longer than 5mins to complete everything; the team member that took my call was clear, concise and very p... See more
Company replied
Company details
Written by the company
1st Energy is all about powering your day! Founded in 2014, we aspire to be a better alternative provider servicing energy customers in New South Wales, Victoria, South Queensland, Tasmania and South Australia. Australian based, we are dedicated to provide value-based energy solutions that enhance our customers lives whilst giving our customers confidence and peace of mind that we care about them. With a customer centric commitment, you can contact us and know that as a small retailer we can promise an excellent level of customer service and quick solutions. Our team has years of energy experience here in Australia and internationally and have now come together to build a better energy partner for your business and your home.
Contact info
Level 4, 459 Little Collins Street, 3000, Melbourne, Australia
- 1300426594
- sarah.landry@1stenergy.com.au
- 1stenergy.com.au
4.7
Excellent
394 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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It was quick to change over the staff…
It was quick to change over the staff member was very good she made the phone call good
June 23, 2023
Unprompted review
Reply from 1st Energy Pty Ltd
Thanks for taking time to provide a review Margaret. Good to hear the feedback.
Quick and easy to sign up.
Quick and easy to sign up.
My electricity was connected at my new place with only 3 days notice.
Thanks
June 16, 2023
Unprompted review
Reply from 1st Energy Pty Ltd
Thanks for taking time to provide a review. Much appreciated. :-)
Friendly and Professional! My query was answered promptly
My query was answered promptly. The chap who I spoke with was friendly and professional. He had a good sense of humour and excellent customer relations skills. He is an asset to your team. Well done to 1st energy for employing and training highly skilled, knowledgeable staff.
June 15, 2023
Unprompted review
Reply from 1st Energy Pty Ltd
Thanks for taking time to provide a review. Fabulous to hear the feedback. Much appreciated. :-)
Great discounts and offers concession…
Great discounts and offers concession also.
Have tried other companies but have come back to 1st Energy.
Very happy.
June 15, 2023
Unprompted review
Reply from 1st Energy Pty Ltd
Thanks for taking time to provide a review. Great to hear the feedback. :-)
We recently purchased a house with…
We recently purchased a house with solar and was advised by previous owner to use your company. I phoned and Kai was very helpful and friendly.
We understand how it all works.
June 1, 2023
Unprompted review
Reply from 1st Energy Pty Ltd
Thanks for taking time to provide a review. Kai will be thrilled with the feedback. :-)
Reply from 1st Energy Pty Ltd
Thanks for taking time to provide a review Alison. Much appreciated.
Staff are helpful
Staff are helpful, kind and can understand what I was saying.
Rates are good. It was so easy to move to 1st Energy.
June 2, 2023
Unprompted review
Reply from 1st Energy Pty Ltd
Thanks for taking time to provide a review Antoinette. Fabulous to hear the feedback. :-)
I couldn't believe how easy it was to…
I couldn't believe how easy it was to get connected to this service provider. Very helpful, explained what I needed to know. Very good service.
June 1, 2023
Unprompted review
Reply from 1st Energy Pty Ltd
Thanks for taking time to provide a review Malaria. Fantastic to hear the feedback. :-)
The experience of the call to change to…
The experience of the call to change to a better plan on Gas and Electricity is great.
May 18, 2023
Unprompted review
Reply from 1st Energy Pty Ltd
Thanks for taking time to provide a review Sandy, much appreciated.
Respected My Time
The person I spoke to was well-informed to make the process of signing up very quick and easy.
May 19, 2023
Unprompted review
Reply from 1st Energy Pty Ltd
Thanks for taking time to provide a review Kim. Much appreciated.
Customer service was excellent and was…
Customer service was excellent and was so easy to connect my electricity
May 5, 2023
Unprompted review
Reply from 1st Energy Pty Ltd
Fantastic to hear the feedback Jason. Thanks for taking time to provide a review. Much appreciated. :-)
Reply from 1st Energy Pty Ltd
Thanks for taking time to provide a review Les. Much appreciated.
easy to swap over from existing to 1st…
easy to swap over from existing to 1st energy
May 4, 2023
Unprompted review
Reply from 1st Energy Pty Ltd
Thanks for taking time to provide a review Peter. Much appreciated.
please make sure initial requests are…
please make sure initial requests are taken into account
April 18, 2023
Unprompted review
Reply from 1st Energy Pty Ltd
Thanks for taking time to provide the feedback Hazel. Much appreciated.
Great company service
May 1, 2023
Unprompted review
Reply from 1st Energy Pty Ltd
Thanks for taking time to provide a review Damian. Much appreciated. :-)
Very helpful
April 26, 2023
Unprompted review
Reply from 1st Energy Pty Ltd
Fabulous to hear Harish! Thanks for taking time to provide a review. :-)
No wait time - very happy
It was quick and easy and all my questions were adequately answered. Very happy with my change and the service I received.
April 14, 2023
Unprompted review
Reply from 1st Energy Pty Ltd
Thanks very much for taking time to provide a review Robyn. Great to hear the feedback. :-)
Customer Service Perfection
My dealings with Ash were amazing. He is professional and was able to explain everything wonderfully. Thank you Ash. You're a real asset to the team at 1st Energy and deal is great too.
April 11, 2023
Unprompted review
Reply from 1st Energy Pty Ltd
Thanks for taking time to provide a review Julie-Anne. Ash will be thrilled with the feedback! :-)
Good info and easy change
Will was easy going and made things easy. It was easy to change things and best of all save money
March 30, 2023
Unprompted review
Reply from 1st Energy Pty Ltd
Thanks for taking time to provide a review Lyssa. Will will be thrilled with the feedback. :-)
When I rang 1st energy with a query.
When I rang 1st energy with a view to switching to them the fellow that took my call was really helpful and explained everything... The rate was cheaper plus I got the 6% discount for switching (which I didn't know about previously). Then the fellow double checked everything and took me through the sign up which made it easier.
February 28, 2023
Unprompted review
Reply from 1st Energy Pty Ltd
Thanks for taking time to provide a review Antony. Great to hear the feedback. :-)
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