247 Home Rescue Reviews

100,663

•

4.7

Boiler and Heating Service

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Review summary

Created with AI, based on recent reviews

Looking at 12,928 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their politeness, professionalism, and efficiency, often highlighting their helpfulness and knowledge. The service provided is frequently described as excellent, with many appreciating the thorough and quick resolution of issues, supported by very helpful customer service and a smooth overall user experience. However, some customers noted frustrating communication and customer service, citing unhelpful responses or lack of follow-up. Concerns were also raised regarding pricing, with reviewers mentioning unexpected charges or recommendations for unnecessary repairs, and some reported jobs marked as complete when unfinished.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, frequently describing them as kind, pleasant,... See more

Service

Customers had positive experiences with service, often highlighting the professionalism and efficiency of the... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the politeness, efficiency, and... See more

User experience

People report positive experiences with user experience, particularly praising the ease and simplicity of the... See more

Price

Customers consistently note ambiguous experiences with price, with many praising competitive pricing, easy... See more

Reviews shaping this summary

Liam our engineer was lovely . He gave me notice of when he was coming and I recognised him from last year as he checked our boiler then too. He is very polite , professional and efficient. I would... See more

Company replied

I highly recommend 247 rescue and their engineers. Gary visited my home to fix a plumbing problem. I logged my claim, within the hour had a call, within 2 working days my issue was sorted. Gary ca... See more

Company replied

All my insurance requirements delt with professionally over the phone. Set up promptly and requested paper copy to be sent via post. Seems very comprehensive. Hopefully in time 24/7 will live up t... See more

Company replied

I reported the problem on Saturday evening.The engineer arrived the following day. The part needed to be ordered so new appointment was made for Tuesday. The engineer sent a text message informing me... See more

Company replied

Company details

Written by the company

24|7 Home Rescue The Premier Gas Boiler Installation and Breakdown Assistance Provider in the UK. Experience the leading gas-boiler installation and breakdown assistance services with 24|7 Home Rescue. As we strive to become the heating care insurance provider for homeowners across Britain, our extensive network of employed engineers and with access to over 3000 certified engineers ensures that our customers receive exceptional professional services nationwide. Specialising in boiler installation, insurance covers, boiler service, gas safety certificates, plumbing and draining services, pest control, and much more! Discover more about our products and services at https://www.247homerescue.co.uk You can count on us for assistance, repairs, and unparalleled care!

Boiler breakdown cover and home emergency cover, 24/7!

Written by the company

When your home needs urgent care, trust 24|7 Home Rescue to be there. Our expert engineers provide swift, hassle-free service, keeping your home safe and warm all year round.: With 24|7 Home Rescue, you’re never alone in a home emergency. We offer fast, reliable service when you need it most, ensuring your home stays safe and secure. Join thousands of satisfied customers who trust 24|7 Home Rescue for fast, reliable boiler breakdown and home emergency cover. We’re here for you 24/7, every day of the year!
Confident in Our Prices: We’ll Beat Your Renewal Quote or Give You Up to £50!: At 24|7 Home Rescue, we’re so confident in our pricing that we’ll beat any competitor's renewal quote—or give you up to £50 if we can’t! Enjoy unbeatable value and peace of mind, knowing you're getting the best deal for your insurance.

Hassle Free Cover Plans

14 Day Cooling Off Period

Every Service Agreement purchased is subject to a 14-day cooling off period. This allows the Service Provider and the Customer to cancel the service agreement without penalty. Please note that any claim submitted within this 14-day period will be subject to a mandatory £95 Excess. If subsequently www.247homerescue.co.uk the Breakdown is deemed to be as a result of an intermittent or pre-existing fault the claim will be declined. In such circumstances a Pay on Use Service is available. The 14-day cooling off period commences from the date of inception of the claim or receipt of agreement whichever is sooner. Provided you have paid your contract fees, we will guarantee that our engineers will conduct one annual service (if this has been purchased), safety and operational check (this will be a Gas Safe recommended service not a manufacturer’s service) in any 12-month period.

Contact info

Parkhill Business Centre, BB12 6TG, Burnley, United Kingdom
0345 3192 247
enquiries@247homerescue.co.uk
247homerescue.co.uk

4.7

Excellent

101K reviews

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All reviews

(100,663)

July 17, 2026

Reply from 247 Home Rescue

A day ago

Hi,

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

Kind Regards,
24|7 Home Rescue

A day ago

I was able to easily book my yearly…

I was able to easily book my yearly service and was informed as promised the arrival time. The engineer was polite, knowledgeable and professional Highly recommended

July 15, 2026

Unprompted review

Reply from 247 Home Rescue

A day ago

Hi,

Thanks for sharing this feedback.

We’re proud of the service that our engineers deliver and are pleased to read your feedback. Thanks for being a 247 Home Rescue customer.

Kind Regards,
24|7 Home Rescue

A day ago

Great experience

July 17, 2026

Reply from 247 Home Rescue

A day ago

Hi,

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

Kind Regards,
24|7 Home Rescue

A day ago

Very competitive price

July 14, 2026

Reply from 247 Home Rescue

A day ago

Dear,

Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.

Kind Regards,
24|7 Home Rescue

A day ago

Very good service

July 14, 2026

Reply from 247 Home Rescue

A day ago

Hi,

Thanks for sharing your review with us and the community.

Kind Regards,
24|7 Home Rescue

A day ago

July 16, 2026

Reply from 247 Home Rescue

1 days ago

Hi,

Thanks for sharing your review with us and the community.

Kind Regards,
24|7 Home Rescue

2 days ago

Mr Uttam has done it well and answered…

Mr Uttam has done it well and answered all my questions.

July 16, 2026

Reply from 247 Home Rescue

1 days ago

Dear,

Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Uttam's manager receives this feedback so that he gets the praise that he deserves. Thanks for being a 247 Home Rescue customer.

Kind Regards,
24|7 Home Rescue

2 days ago

247 Home Avoid rescuing

You expect insurance, you expect fast response times with a name like 247. But what you get is an inept business whose own lack of knowledge of their own T&C’s or your policy cover level is incredible. Service engineer didn’t notice leak at annual service, called to get fixed, engineer arrived two later, basically said it’s leaking, left it leaking and went on his merry way. What a surprise my leak on a Home plus policy cover was not covered?? My excess fee was not returned even though no work was completed, second opinion from local plumber says o rings perish, completed at odds with what there engineer said. Offered £17.50 refund and passed me the financial ombudsman details. The ombudsman takes 6 months to respond, going to be quite the water damage by the time the complaint gets settled

July 11, 2026

Unprompted review

Reply from 247 Home Rescue

1 days ago

Hi,

We are sorry for this poor experience. We aim to deliver a great customer experience and, on this occasion, can see that we have let you down.

We’ve tried to find your details in our system; unfortunately, we cannot find that information.

Could you please share your reference number with us? This will enable us to investigate this further.

Kind Regards,
24|7 Home Rescue

2 days ago

Engineer Lewis Polite and Efficient

The engineer Lewis that came out was professional and efficient

Also reminded me about service book notes on back of boiler manual for warranty purposes

July 14, 2026

Reply from 247 Home Rescue

1 days ago

Dear,

Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Lewis's manager receives this feedback so that he gets the praise that he deserves. Thanks for being a 247 Home Rescue customer.

Kind Regards,
24|7 Home Rescue

2 days ago

Aleem was great

Aleem was great! Friendly and professional

July 13, 2026

Unprompted review

Reply from 247 Home Rescue

1 days ago

Dear,

Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Aleem's manager receives this feedback so that he gets the praise that he deserves. Thanks for being a 247 Home Rescue customer.

Kind Regards,
24|7 Home Rescue

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