24 Hour Wristbands Reviews 7,230

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 274 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent quality of the products, such as wristbands, lanyards, and custom koozies, noting that items often arrive looking just as designed or even better. Many people appreciate the fast shipping and efficient delivery process, especially for custom orders, and commend the company for going above and beyond to meet deadlines. The ordering process is often described as easy and straightforward, with helpful customer service representatives assisting with issues like duplicate orders. However, some customers were dissatisfied with product quality, reporting blurry prints on shirts, smudged ink on pens, or temporary tattoos that wore off quickly. A few other people also felt that estimated delivery dates were misleading, with orders arriving late even after paying for expedited shipping, and some experienced a lack of communication regarding delays.

What people talk about most

Product

Customers had ambiguous experiences with product quality. While some reviewers praised the products, noting... See more

Order

Reviewers highlight ambiguous aspects of order. While some customers praise fast delivery, great prices, and... See more

Delivery service

People report ambiguous experiences with delivery service. While many customers praise fast delivery, with... See more

Quality

Reviewers mention ambiguous feedback about quality. While many customers praise the great quality, excellent... See more

Service

Consumers find service to be ambiguous. Many reviewers express satisfaction, praising quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We placed an order for our non-profit organization, for custom wristbands. The process was overall straightforward and smooth throughout the whole shipping/delivery. Shipping was definitely fast, and... See more

Rated 5 out of 5 stars

The yard sign I ordered for our Memorial Garden arrived early and it is absolutely beautiful. I hung it up outside on a vinyl fence with the mounting strips and it has withstood heavy snow, rain and v... See more

Rated 5 out of 5 stars

I placed an order with a very short window for receipt. I was able to get the order in and also talk to a representative to help me with an accidental duplicate order. My duplicate order was canceled... See more

Rated 5 out of 5 stars

Great customer service! Product turned out wonderful and arrived exactly when advertised! It was very easy to call and get my address fixed when I realized I had made a mistake, and the answerer was v... See more


Company details

  1. Promotional Item Store
  2. Business to Business Service

Information provided by various external sources

24 Hour Wristbands was founded in 2006, and has grown to where it is today by delivering over 100 million wristbands to organizations and businesses around the world. Since then, we have expanded our passion for promotional products to hundreds of items including custom yard signs, lanyards, temporary tattoos, t-shirts, and many more. Although we keep growing, we have always stayed true to small-business fundamentals. We value every customer, take pride in our work, and offer dependable customer service. In fact, in 2013 we were awarded the Small Business of the Year award by the Small Business Administration in Washington, D.C. We also boast thousands of excellent reviews on Reseller Ratings, a third party rating site. Add to this our industry leading prices and it's easy to see why over half a million customers have chosen our company for all their promotional needs. Though we've evolved greatly as a company, our first product is still our highest selling. We are the largest manufacturer of custom wristbands in the world. From simple engraved bands to screen printed to Tyvek, we are the headquarters for all things wristbands! As an important and effective item in today’s promotional landscape, we work diligently to keep our wristband prices the lowest in the industry. We take genuine pride in the fact that countless small groups like churches, fire departments, and nonprofits across the country can afford to promote their organizations using custom wristbands. Together with our sister company, Imprint, we operate out of a state-of-the-art facility in Houston, Texas. We use the latest technology and environmentally friendly inks, but most importantly, we are comprised of over 300 of the most experienced printers and graphic artists around.


Contact info

3.8

Great

TrustScore 4 out of 5

7K reviews

5-star
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Replied to 98% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Excellent service and turn time

I placed an order with a very short window for receipt. I was able to get the order in and also talk to a representative to help me with an accidental duplicate order. My duplicate order was canceled while I waited and my order arrived one day ahead of schedule. I am so grateful for the fantastic service, and very quick turn time.

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

Order from Houston!

Houston factory made the bands super fast with excellent quality control. Super happy with how they came out and will be ordering from again in the future.

December 18, 2025
Unprompted review
Rated 1 out of 5 stars

Took my money

Took my money, paid expedited shipping as well as increase on the product for rush shipping and they missed the event by a week!
The event had no use for the product and it went to waste.
My offer was pay the bill or take $30.00

December 1, 2025
Unprompted review
24 Hour Wristbands logo

Reply from 24 Hour Wristbands

Hello, We’re very sorry to hear about the trouble you experienced with your order, including the missed event and the rush shipping issues. To properly review what happened and work toward a resolution, we’ll need your order number so we can look into the details and see how we can assist you. Please provide your order number at your earliest convenience, and we’ll do our best to address your concerns. Best Regards.

Rated 1 out of 5 stars

Terrible Print Quality, Zero Responsibility

I ordered 100 shirts that turned out to have a thin white lining all around the edge on every single shirt. I told them that I wanted them to reprint it correctly or issue a refund, and they refused, saying that it is "normal" and not a defect. The colors also came out poor and washed out, and they said that's to be expected and not their fault. After a back-and forth exchange, they offered me 30% off "as a gesture of goodwill" but refused to refund me entirely. Let me be clear: these prints look like HOT STINKING TRASH. I finally did a chargeback on my credit card and lost. Why? Because they gave long, circuitous, and false claims about how their bad print quality is "all part of the printing process". Give me a BREAK.

A week later, I had the same design printed from a competitor's website and it came out GREAT! So is it REALLY "all part of the printing process"? Clearly not at all.

I cannot say enough negative things about this company. AVOID AT ALL COSTS.

October 3, 2025
Unprompted review
24 Hour Wristbands logo

Reply from 24 Hour Wristbands

Hello, We’re very sorry to hear about your experience with the print quality and understand your frustration regarding the white outline and color variations. After reviewing your order # IME3999ED148, we’d like to clarify that the products were produced exactly as per the approved artwork and proofs you submitted. The white outline you noticed is part of the mesh used in the printing process to preserve the artwork’s detail and is considered industry standard, not a defect. While the claim was not valid, we offered a 30% refund as a gesture of goodwill to help resolve the situation. We appreciate your feedback and hope this clarifies the production process. Best Regards, Tyson

Rated 1 out of 5 stars

Free band promotion was a scam

Free band promotion was a scam. I ordered 350 bands from them, choosing their US location to support US jobs. Their promotion advertised by 100, get 100 or 200 free. There was nothing there about having to order 100 of the same color in order to qualify. I didn't see the free bands on my invoice/receipt, so I reached out immediately. When I finally understood the hangup, and asked them to change the order so that I could qualify (or else cancel my order), they said it was already in production. They will not honor the free band promotion.

December 15, 2025
Unprompted review
24 Hour Wristbands logo

Reply from 24 Hour Wristbands

Hello, We are saddened to hear your experience. We are truly sorry to hear about the issues you've faced with your order. To assist you better, could you please provide your order number? This will help us look into the matter more thoroughly and work towards a resolution. We appreciate your patience and understanding.

Rated 2 out of 5 stars

The order arrived late and I still…

The order arrived late and I still haven't received my credits.

November 12, 2025
Unprompted review
24 Hour Wristbands logo

Reply from 24 Hour Wristbands

Hello, We are saddened to hear your experience. We are truly sorry to hear about the issues you've faced with your order. To assist you better, could you please provide your order number? This will help us look into the matter more thoroughly and work towards a resolution. We appreciate your patience and understanding.

Rated 1 out of 5 stars

We haven't received our order in time…

We haven't received our order in time (it was 4 days late!) and couldn't use the merch for our event as planned. Very disappointed.

November 22, 2025
Unprompted review
24 Hour Wristbands logo

Reply from 24 Hour Wristbands

Hello, We are saddened to hear your experience. We are truly sorry to hear about the issues you've faced with your order. To assist you better, could you please provide your order number? This will help us look into the matter more thoroughly and work towards a resolution. We appreciate your patience and understanding.

Rated 4 out of 5 stars

Not printed as ordered

I ordered koozies printed on the front and back and received them with just one side printed. It was too late to get them reprinted, but 24 wristbands did at least offer me a discount since it wasn’t what I had ordered. The quality was great, just bad at following the directions on the order form.

October 31, 2025
Unprompted review

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