2BrightSparks Pte. Ltd. Reviews 182

Prompt response and quick fix...even for the free version

I have been using SynchBack for many years with multiple users and recently moved office home. I had not set up SynchBack myself ever and I made some changes that caused errors. I received the support info I needed quickly and easily now back to safety.

We have been using SyncBackPro and SE for years and it has worked well. Support is very responsive which is very important, when needed.

Quick, to-the-point reply

After several months of the work with your application we have "discovered" the group option which is pretty comfortable for a partail revocering the required part of data.
The backup is safe and for us as I have metnioned comfortable.

My issue was taken care of despite using the free version. I installed the paid version and upon seeing the same issue, a tech took it up and suggested a change to the options which fixed this issue. The resolution was made in a few days because of the time difference.
I warmly thank 2BrightSparks

Syncback is a perfect solution for keeping data backed up at any time in any way you wish. Their support is very friendly and fast.
Highly recommended!!!

Impressed that support is within 24hrs even during weekends!

I have been using this program for over a decade and in my opinion there is nothing on the market to touch it.
I have no connection with the firm, just stating my point of view.
I had a slight problem with the possibility of a trojan recently, but studying the Help files resolved it and everything is back to normal again.

Response was prompt and helpful, and took place on at most three cycles between me and the agent.

Quick reply which easily solved my problem, excellent service.

As a enthusiastic user of Syncback SE for many years, I run into an issue. The profiles did'n't close off at the end of synchronization and stayed in the status "running". The technical support team was able to help me and found the solution to solve the issue. In this case the solution weas found in activating the following lines:
"Use the supplied username and password before trying my current username and password" and "Do not disconnect from the network after the profile run".
Both found in the advanced tab under network.

Great customer service! Quick answers and very helpful.

Response, as promised, within 24 hours. (Same the one other time I asked for help.)

Answer gave me exactly what what I needed to fix the problem.

Support is one reason to use Synchback. Another is that it’s a program that provides file and folder backup, mirroring, or synching at intervals you set.

Once set, it’s off and running. I’ve used the program for more than twelve years. I highly recommend it.

wow.. Hui Cheang is the MAN
went out of his way to help out with my issue
worth every penny to have his support when I needed some technical guidance
thank you Hui
Chris

Great product backed by efficient technical support who quickly worked out why an issue occurs on newer versions of W10P and task scheduling errors. Thanks

I have tried several backup/synch products and this is by far the best. The product works as intended and the email support from the company is first rate. I highly recommend them.