2Gether Insurance Reviews 

Kept on line for over half hour, once I got through I was told it was different department then kept waiting over 1hr then line cut off. Had to do that 3times eventually I spoke someone and the are giving me diagnoses over the phone not even waiting for mechanic to have look! It all look and sound they are too busy to help me! I could not even get refund on the day as I was transfer to refund department then line got cut off! Had to call next day for refund and cost me 10 pounds admin cost even though I did all the chasing and input all the data on their website! I think it's all scam felt defrauded lost 10 pounds for no reason plus the lady on the phone was very rude. I would stay away from them

The task was straightforward took a reasonable amount of time, and payment seemed easy, safe, confirmed by the bank security text.
I bought the cover on price and cover

Easy joining process. Good service coverage compared to other providers. Price very competitive

All was fairly straightforward and easy to fallow

This company will never take you home, or more than 25 miles from where you have broken down.

Two employees confirmed that they never allow the option to be taken home, as part of the Onward Travel in the UK section of their policy. When a supervisor called (24 hours later) he hid behind “it’s at our discretion” even though that is not how the policy is worded. He was unable to tell me what situation would warrant them to allow this service. I was in the middle of nowhere, with a child and 2 hours from home. It was late so there was no way I could catch a train or hire a car but they still refused. I believe they are mid-selling their policy. Please avoid 2gether!

The calls to them cut out many times. People in call centres with loud shouting in the background.

Very easy to use, everything explained fully

Easy to follow web site and good prices

I don’t like how you put the price up by triple after the first year

Help getting the quote and price

Easy site to navigate and some good deals

Easy website to navigate and straight forward to buy breakdown cover.

***AVOID AVOID AVOID***
We are family with young child CURRENTLY STRANDED in the middle of France with a 2gether UK + European breakdown/recovery cover.

Carefully checked expected breakdown/recovery cover before our current road trip through France based on the headline information available on website and the 1 page ‘policy schedule’ received when signing up. All looked good. Four days and 600 miles into our trip car shudders to a halt and STOP lights up on dashboard. Called the helpline state that we’ve broken down in France - zero assistance or questions just given a French number to call. Call the number very helpful French man - after 30 mins of back and forth confirms he cannot help as he has no record of our cover.

It’s now getting late… called 2gether multiple times over the next 2 hours could NOT GET THROUGH to speak to anyone… call just switched between ring tone and hold music on an infinite loop. In desperation sent an email for ANYONE there to call me… no reply. Finally got through to someone on the phone at 8:45pm he informed me that we have a policy but are not covered in this instance and no recovery of our car or any other service will be provided.

Highlighted we do not feel this is acceptable and an offer of a ‘senior manager’ to call us back was ‘prioritised for us ‘ BUT 12 hours later NO ONE has called.

@customer.care@2gi you already have an email from me so please check that before your standard response of ‘please reach out to…’. Can I suggest instead that you HELP with a ‘senior manager to call me’ so we can resolve this unfortunate situation.

We now have no car and zero assistance… I suggest you make your own mind up if you should use this company based on our experience.

Very easy to follow Very good price

Good product and price and easy to use website

Spoke to a member of staff from customer services who was very helpful, professional and friendly. It is certainly less stressful speaking to a nice person rather than trying to communicate with a robot which relates to my previous telephone experience with some other insurance companies I do not wish to mention.

Please don’t take breakdown cover with this firm yes they are cheaper and make it so easy to join but they are a total rip of and will not recover your vehicle I had national breakdown cover and still wanted to charge 530 pounds for a 60 mile journey they make out they care on there reviews by saying please contact customer service by email but still don’t get back to you

Poor English spoken by the breakdown telephone co- or donator; and only gave two options 1) Jump start only. 2) Jump start with garage recovery. No dyagnostics.He also said that their attending officers were not mechanics; but the officer attending said they can do a full check.