Beyond Memories Reviews 5,902

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

Deceptive advertising. Have and have had incorrect size of mini cube listed for at least 5 weeks. Purchased 2 mini cube memorial crystals listed at 2.36" x 2.36" - particularly because they were the... See more

Rated 5 out of 5 stars

Great company and expert staff! I did have an issue with my order and the delivery service kept screwing up. But this company is top notch because they went out their way, above & beyond, to ensure th... See more

Company replied

Rated 5 out of 5 stars

Everything was better than I hoped. Customer service contacted me promptly with a question about my order. Their website was easy to navigate. Downloading photos and ordering was easy. Hard part was... See more

Company replied

Rated 5 out of 5 stars

I couldn’t be happier with my purchases through 3D Laser Gifts. Two of the crystals were of pets, one for a family member and one for a dear friend. Both of them had lost their beloved animals. The th... See more

Company replied

Company details

  1. Picture Frame Shop
  2. Gift Shop
  3. Glass Etching Service

Written by the company

Your source for personalized 3D crystal engraving. Beyond Memories® uses the newest innovation of capturing memories in crystals, the perfect gift. All you've got to do is have a picture of that event laser engraved in it and you'll be able to see and treasure that moment for the rest of your life.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was very pleased with the end result

I was very pleased with the end result. My piece was shipped timely and arrived on time. The only thing I would suggest is that a proof be sent of the image both front and back. I had to ask to see my proof and I never got to view the backside.

January 3, 2024
Beyond Memories logo

Reply from Beyond Memories

Hello Carleen,

Thank you for taking the time to provide us with your feedback and for your kind words. We truly appreciate your support.

We understand that you were hoping to have a back view of your proof, but please be assured that the back view would look the same as the front view. However, if you would like to see the proof from different angles, we would be more than happy to assist you with that. You can simply reach out to us via email and let us know your specific requirements.

Once again, thank you for choosing 3D Laser Gifts. We value your satisfaction and are always here to help. If you have any further questions or concerns, please don't hesitate to contact us.

Best regards,
The 3D Laser Gifts Team

Rated 5 out of 5 stars

I have never been treated so well

I have never been treated so well, the young lady who has helped me all thruout my purchasing endevors . I have made many different purchases for family members. The greatest was to my daughter, this was so special, and with the unrelenting help from Bruna even brought tears to my eyes as my daughter opened her package. It was of my mother and 2 of her great grand kids. My mother now deceased would have been so proud. talk about lasting memories. Thank you Bruna for making this gift so special. With all of your personal attention you have given me now reflects thru my family for a lifetime. You will never know. Thank You and 3D Laser for all you have done . I've lost count on how many crystals you have done for me but I have a few more I'd like done. Thank You again for a JOB WELL DONE .

December 7, 2023
Beyond Memories logo

Reply from Beyond Memories

Thank you!!

Rated 5 out of 5 stars

Best White Elephant Gift

Best White Elephant Gift
It was the most beautiful picture of my husband's late parents. All of the kids were "stealing" it until it could not be stolen again. We all just loved it!

December 7, 2023
Beyond Memories logo

Reply from Beyond Memories

Thank you!

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service! I received beautiful crystal for Christmas. Unfortunately, just a couple days later, my house cleaner accidentally dropped and chipped it. 3D laser gifts was able to look up the original order and replaced it for half price. Thank you.

January 4, 2024
Beyond Memories logo

Reply from Beyond Memories

Thank you!

Rated 4 out of 5 stars

Hope my dog was good but Ella could…

Hope my dog was good but Ella could been better

January 4, 2024
Beyond Memories logo

Reply from Beyond Memories

Hello Jeffrey,

We sincerely apologize the we didn't meet your expectations. We want to assure you that we are committed to providing the best possible customer service and ensuring your satisfaction with our products.

We would like to take this opportunity to remind all our valued customers that we are always here to assist you. If you encounter any issues with your purchase, please don't hesitate to reach out to us via email. Our dedicated team is ready to work with you to find a solution, whether it be a remake or a refund, to ensure that you are completely satisfied with your purchase.

We understand that you may have been disappointed with your crystal, and we regret that you did not contact us before leaving a review. However, we would still like to offer you a remake of the crystal. In order to proceed, we kindly request that you provide us with photos of the crystal you received. You can reach us at our email address:

[customerservice@3dlasergifts.com]

Once again, we apologize for any inconvenience caused and we appreciate your understanding. We value your feedback and are committed to continuously improving our products and services.

Best regards,
3D Laser Gifts Team

Rated 3 out of 5 stars

The quality of the image was very good

The quality of the image was very good, it's just that it wasn't bright enough to see unless you're close to it.

January 4, 2024
Beyond Memories logo

Reply from Beyond Memories

Hello Steven,

We sincerely apologize for the visibility issue you experienced with your crystal from 3D Laser Gifts. We want to assure you that we are committed to providing the best possible customer service and ensuring your satisfaction with our products.

We would like to take this opportunity to remind all our valued customers that we are always here to assist you. If you encounter any issues with your purchase, please don't hesitate to reach out to us via email. Our dedicated team is ready to work with you to find a solution, whether it be a remake or a refund, to ensure that you are completely satisfied with your purchase.

We understand that you may have been disappointed with your crystal visibility, and we regret that you did not contact us before leaving a review. However, we would still like to offer you a remake of the crystal. In order to proceed, we kindly request that you provide us with photos of the crystal you received. You can reach us at our email address:

[customerservice@3dlasergifts.com]

Once again, we apologize for any inconvenience caused and we appreciate your understanding. We value your feedback and are committed to continuously improving our products and services.

Best regards,
3D Laser Gifts Team

Rated 4 out of 5 stars

It was a great gift

It was a great gift! However I would have liked to added the life dates of the deceased individual but that was hard to figure out. But overall I recommend this service

January 3, 2024
Beyond Memories logo

Reply from Beyond Memories

Thank you!

Rated 5 out of 5 stars

I couldn’t be happier with my purchases…

I couldn’t be happier with my purchases through 3D Laser Gifts. Two of the crystals were of pets, one for a family member and one for a dear friend. Both of them had lost their beloved animals. The third one was for my daughter and her husband who married after being together for 23 years. The crystals were beautiful and are treasured by the recipients. I can’t think of a better gift for all occasions. I would be remiss if I didn’t acknowledge the companies staff. They truly care that you’re happy and satisfied with your purchase and respond quickly to questions or concerns. Thank you, Bruna (I hope I didn’t misspell your name) for your help with my recent purchase. I’m sure you’re a valued representative of 3D Laser Gifts.

January 6, 2024
Unprompted review
Beyond Memories logo

Reply from Beyond Memories

Thank you!!

Rated 5 out of 5 stars

3D Laser Gifts are above & beyond

Great attention to detail & allot of care went through my purchase from start to finish, I would defiantly recommend for anyone looking for a very heart warming gift.

January 2, 2024
Beyond Memories logo

Reply from Beyond Memories

Thank you!

Rated 5 out of 5 stars

Treasured keepsakes

For years I have been purchasing the ornaments for those dear to me who have lost loved ones. They are a treasured keepsake that will last for generations.

January 2, 2024
Beyond Memories logo

Reply from Beyond Memories

Thank you!

Rated 5 out of 5 stars

Christmas gifts for family

Christmas gifts for family - a big hit! These 3D crystals almost bring to life ordinary photos and are perfect capturing the sentiment of relationships.

December 4, 2023
Beyond Memories logo

Reply from Beyond Memories

Thank you!

Rated 5 out of 5 stars

Awesome customer support

The first one wasn,t quite right but after getting with support, they made a new crystal with a different photo and it's beautiful. My girl friend loves it.

November 29, 2023
Beyond Memories logo

Reply from Beyond Memories

Thank you!

Rated 5 out of 5 stars

Awesome job 👏.

I'm very pleased. I love everything about the obelisk that I ordered. Great job 👍. 3DL is my company for life.

January 12, 2024
Beyond Memories logo

Reply from Beyond Memories

Thank you!

Rated 5 out of 5 stars

It is so beautiful

It is so beautiful! The picture follows you! It truly amazing!

December 28, 2023
Beyond Memories logo

Reply from Beyond Memories

Thank you!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look