3mobile Reviews 68

I have paid 3mobile for over 10 years. They are totally incompetent and when I was charged nearly £150, I missed 1 payment which has gone on my credit score. I’ve been paying them since my son was at school. He’s now 25. He switched it to his account and they have charged me again !!!!
Dee COLBOURNE and Alexander Dorocant
Don’t bother with this company, they are a mess.
I could go on but I think it’s enough
They are 💩💩💩

My prepay plan is terrible, my internet is too slow and I paid twice last month and until now I didn't receive my money back from 3.

Worst customer service ever. Paid by bill online. the money has come out of the account, Two case ids no call back and not resolved, They has passed it onto CRS to get payment, which I have paid now,But they still owe me as I have paid this twice. Will never uses or recommend after I get my money back.

Purchased €5 topup from anpost, topup code wouldn't work and was told by 3 support that it was inactive. Multiple phone calls to support over multiple weeks and being promised a fix, I've still not been reimbursed. Absolutely useless support staff.

I've been a 3 customer for some time and never had a problem up to now. On September 20th I had a text msg to say they were taking down 3G in Hull. Having a 4G/5G phone thought nothing of it. Since September 23rd I've not been able to make or receive any voice calls. Can't contact customer services on 333 as it won't connect, chat also isn't working is at continually states all operators are busy. Does this come under breach of contract?

Awful customer service, staff speak at 100 a miles an hour , don't listen and dont answer the question , if you challenge them they accuse you of being difficult and hang up , took them numerous calls and 5 days to transfer my old number to them leaving me without a phone so I had to pay an extra month on my old phone , 3 eventually offered me a fiver in compensation , absolutely awful experience . Went for a new phone , requested a Pac code and received a final bill for 360 quid for a phone I have never used and only had 6 days , this people are useless and have caused me so much stress , called them and was told I don't owe the money only for them to ask for it again

Tried for over half an hour one Friday to top up on line, something I have been doing for several years with them. Nothing would activate for me to top up using Safari so changed to Chrome same problem. Tried to top up using my mobile would not accept my card details on three occasions. Tried Landline same effect. Went to the office on Saturday and they explained they were having technical problems. Asked to top up in shop but they could not do that. Asked if it would be better if I changed providers and the sales staff said YES and shrugged her shoulders. No working technology, no working customer services and now no customer.

Utterly useless, no roaming in Canada, terrible service in USA

3 or not to 3 was it from 3.
The phone was sent from 3 that I didnt ask for. And I returned it back with prepaid label sent to me by the same person that sent me the phone. And now since February being charged £34 a month for a phone that I dont have. The say they are dealing with it they have a back log of cases.

i had to get a replacent 3 contract sim
thinking id get it put it in my phone and it would work?
how wrong i was,after puting it in my phone and nothing happend af after 2 hours i contacted them by there usless web chat and after waiting an hour was told it takes 2 to 3 days????
what to activate a sim card?!!!
i thought 3 had got better,how very wrong i was,AVOID

Absolutely worse thieving network provider EVER constantly bumping up price on contract every chance they get whilst a lot of providers still allowing you to use your paid for allowance abroad theses sh1tsters want more money from you for the privilege. Personally I’d say AVOID AVOID AVOID don’t give these scumbags your hard earned money

I have been with 3 for 2 years. Unfortunately I decided to upgrade to an iPhone 15 pro max and I went to the store and ordered one. I was told that my current contract will be working until I receive the new iPhone 15 pro max but what they did is they have cancelled my current contract and now I’m not able to use my phone at all.
There is no internet service for over 2 months now. I can’t call anyone and I still have to pay them every month on time.
I have had dealt with so many network companies but honestly this is the worst company so far.
I’m stuck with them I can’t leave them and if I stay with them can’t use the phone.When I call the customer service, nobody is able to help me in this situation. Don’t know what to do.
If there was a 0 star option, I would have gone with that.

Been with 3 for about 2 years only because I negotiated a good deal. My wife now has a mobile and I spent ages last night trying to order a SIM card , she only makes phone calls.
I had to give up in the end as I was going dotty. Impossible to speak with anybody and a rubbish menu system when you phone.
3 times I managed to get a sim in my basket but having entered all my details including bank details I had an email saying the order would be cancelled in 3 days.
Then another email saying they were changing my number to the one on the new sim which drove me spare.
It was still in my basket this morning so I cancelled the order and bought one from elsewhere. Same price.
Utter rubbish. Keep clear.

The worst UK service provider. They blocked access to my number allowing a third party to access my data online. I called in to have the number moved over but they refused even when the third party has her own number. But I have used this number above 3 years.

No data signal or service for 3 months of a 12 month contract in Glasgow city centre. Constantly told there were works in the area.
Refused a full refund but they charge full amount to break contract. Very UNTRUSTWORTHY, CROOKED & UNRELIABLE service.

Received a missed call(no signal) then a voice message saying my "problem was fixed & to restart my phone. Total lies. The signal is still very weak & cuts out constantly. For 3 months they have been sending these texts claiming it has been fixed. I contacted them again. Their voice over at start of call tells me there is works in my area. So someone at 3 Mobile is lying. Still no refund offered for 3 months of not receiving contracted signal. Paying for useless rubbish. never again.

Yet another phone call from 3 mobile today, to discuss my best option - an apology & an offer to cancel my contract 11 days from its end. I seriously feel this is a wind up or harrasment on their part.

The customer service is beyond terrible. I have been charged for a phone I do not own and it’s impossible to speak to anyone who knows what’s going on. After speaking to an advisor for over an hour I was told I had to go into a 3 Mobile store to find out why I was being overcharged. When I went into the store, the assistants were rude and unhelpful. I still don’t understand why I have been paying for a phone I do not own

Cancelled my broadband in November 2022 but unfortunately the person I spoke to did not record that call so I have been pursued by three different credit agencies impacting my credit rating. I have today again cancelled my broadband and having told them exactly what I thought of the “customer service” only to be told I would receive a further bill. They asked if there was anything they could do to sway me back to 3. Presumably that was a joke. Avoid at all cost

3mobile is no longer fit for purpose.
No or very very slow mobile data for a week. There's not even a phone number to call them anymore.
When all you can get is a very occasionally H+ signal, whatever that means it takes several minutes to load a single page.
I now have to drive five miles just to use the mobile data at the top of a hill.
I will be cancelling my contract on Monday morning as I'm paying £50 a month for a service I can't use.
Pathetic company. A complete waste of money.

3mobile has been off-line all weekend and when I try repeatedly to log on nothing happens. Is 3mobile just sh!t?

I would advise anyone who is at the end of their contract and wants to leave 3 mobile go get a solicitor to deal with them because they will keep giving you the run around a terrible company to deal with they should be thrown out of the country they deal with their customers in a underhanded way