This company is incredible! I am a loyal customer since a few years. Once I had products of a subscription delivered to an old address because I forgot to change my address after moving. They said,... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
This company is incredible! I am a loyal customer since a few years. Once I had products of a subscription delivered to an old address because I forgot to change my address after moving. They said,... See more
Company replied
ATTENTION ARNAQUE FORCING DE VENTE APRES L ENVOI DU TESTE DOMMAGE Cb prélevé de 80€ sans ma demande , ni accord
Company replied
I’ve had a great experience with this brand. The products are excellent and consistently deliver great results, and the whole ordering process is simple and smooth. What really stands out is the... See more
Company replied
What I like about 900.care is their commitment to their values and mission. It is reflected in the products their develop and also the culture they live for customer service. When I've had some... See more
Company replied
900.care est la marque de produits d'hygiène-beauté rechargeables sains, efficaces, colorés et made in France
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 91% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
900.care provides a good service and help me to find a effective and concrete way to express my concern and commitment for the care of our Common Home by reducing the use and waste of plastic bottles.
The products are a clear alternative for the production and distribution of bodycare stuff that care and protect the environment

Reply from 900.care
Fast answer, polite customer care and rapid resolution of the problem related to shipping issue. I coudn't excpect more.

Reply from 900.care
I'm currently using the hand mousse and the shower gel, I must say that I'm totally satisfied with these products. The texture is great, very gentle on skin, plus it smell so good!
The subscription model is great, you can change it at any time according to your needs of stock. Few days before they ship the restock they text you to inform you about it, and its very clever, so that you can remember it and maybe postpone it if you don't need restock at that moment. In fact, they are very conscious about shipment impacts on the environment, and they try to unify all your restock in one shipping, to reduce the impact. I've been using these products for 6 months now, and i'm in love. I really recommend to give it a try, once you start, you cannot stop!!

Reply from 900.care
Products are average (tried all of them).
Containers are cheap
And above all, the whole subscription thing is a disaster. Takes 10 min to find how to unsubscribe.

Reply from 900.care
Fantastic product, great scent,works really well and eco friendly. Been using for a few months and very impressed.

Reply from 900.care
I've been using the products for over a year now and am truly satisfied with the quality of the shampoo and the shower gel. I recently had a delivery issue, and they helped me quickly and easily within a few hours. I can recommend 900.care to everyone.

Reply from 900.care
Love there deodorants, both stick and roll-on. Had a minor problem with an order, but the support team solved it in under 30 minutes! Couldn’t have had a better experience
Good products, I've been using the shower soap, toothpaste, roller stick
Be prepared that everything is written in french, so you have to translate :D

Reply from 900.care
Despite the product's philosophy is very interesting, the purchase process seems to me not enough transparent.
I'm a tech-industry professional, but I didn't realize that I was going to subscribe to recurring payments.
When I log-into my account trying to stop my subscription a spent minutes trying to figure out how to do it, then I opted to cancel the subscription by accessing to my PayPal account.
What a shame, It could have been a good purchase experience.

Reply from 900.care
Extremely rapid and helpful response any time that I have contacted this company.
Definitely I am not treated like “ just another customer “
I can’t recommend highly enough !

Reply from 900.care
I loved the products and the sustainability behind the idea. I think that the possibility to subscript and have the products directly at home when planned is great and really useful.

Reply from 900.care
I ordered a trial kit and I received a box with the solid bars and the bottles. There is zero indication on the bottle or in the box about what goes in where, it's all very complicated and overwhelming. Then I got harassed with multiple emails every day. And they kept trying to get my money out of my account to pay for a very expensive second order. I told them I couldn't afford it and I still hadn't a time to figure out which product goes in which bottle.
Now I did the mix and I'm trying the product. They are average, I'm not really convince by them but at the same time I'm not sure I am shampooing myself with shampoo in all that confusion...
The suspended my subscription not because I asked but because I didn't have enough funds to cover for it.
I tried to go on their website to leave a review but clients can't put reviews on their website so you know it's fishy!
Reply to their reply: no there wasn't any booklet in the box with explanations in the delivery box just the products and unnamed box and matching the bottles with the products in just a guessing game!
Once I stated via emails that I still didn't have time to try the products because the first step was too puzzling I should get explanations and not continue to receive emails about changing my card details!
Yes it does say it is a subscription but no the price of the 4 months total subscription is never stated because in my calculations 17*4 is never equal over 80!! That is kept obscure and when contacted directly the company should be able to suspend the subscription and resolve the problem instead of continuing to ask for payment!
The one I am sure I know what it is is the toothpaste and I would not recommend it!

Reply from 900.care
great products with a happy and really helpful customer service ! i recommend it 100% !!

Reply from 900.care
Do not hesitate to trust 900.care and their unbelievable products.
More than a single eco-friendly product !
This is a huge concept which need to be supported !
Smart products, effective, personal and friendly communication. Probably a way of doing business with respect for the customer and the environment. I recommend this business philosophy. Well done !

Reply from 900.care
I made a mistake while placing my order. I contacted the customer service.
Mathilde was quick, precise and efficient in solving the issue!
Would recommend!
Plus the products are great and I love having them delivered! Easy to stock and keep nearby when you need them!
You can't cancel the subscription. They put all kinds of obstacles, the registration, which doesn't go well, then they offer you another free product but it's not free and it's a new subscription, which you can't cancel without receiving the first kit, you can't even reduce the quantity or delete the payment method. It often gives error codes to prevent you from canceling. I think it's against every rule for consumers. A real scam.

Reply from 900.care
Reliable servuce, great customer care when I nesded ti cancel an already processed order
I love the products.
Love the smell, small package and very easy to use.
Thank you so much, I will introduce it to my family 😍😍
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.