900.care Reviews 

7,560
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

This company is incredible! I am a loyal customer since a few years. Once I had products of a subscription delivered to an old address because I forgot to change my address after moving. They said,... See more

Company replied

Rated 1 out of 5 stars

ATTENTION ARNAQUE FORCING DE VENTE APRES L ENVOI DU TESTE DOMMAGE Cb prélevé de 80€ sans ma demande , ni accord

Company replied

Rated 5 out of 5 stars

I’ve had a great experience with this brand. The products are excellent and consistently deliver great results, and the whole ordering process is simple and smooth. What really stands out is the... See more

Company replied

Rated 5 out of 5 stars

What I like about 900.care is their commitment to their values and mission. It is reflected in the products their develop and also the culture they live for customer service. When I've had some... See more

Company replied

Company details

  1. Skin Care Products Vending Machine

Written by the company

900.care est la marque de produits d'hygiène-beauté rechargeables sains, efficaces, colorés et made in France


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

8K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 91% of negative reviews

Typically replies within 1 month

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4.5

All reviews

(7,560)

1,729 reviews in the last 12 months

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Rated 2 out of 5 stars

Received filthy bottles- ingredients hard to find

I bought 3 products and received one for free (yay) but after 1 day they decided to lower their prices without telling me. I had to go back and contact their support to get my money back, at least they did that.
Package does not have a Track & Trace, so I was not home to receive my package. When I open the package the bottles are filthy! They look like they were just tossed around on the floor and then put into the box. When I tried to clean the bottles they were also oily…what is up with you? I feel like you do not appreciate your customer enough to not do this type of thing.

About the bottles themselves: the best bottle yet that I have seen is the mouthwash bottle (why can’t I see it on your page anymore? Weird) the next best is the shower gel and shampoo bottle is mediocre. Now, why is the deodorant bottle so ginormous? I have never seen a deodorant bottle so gigantic as this one. Unnecessary.

Your website has all languages mixed in. I click on NL and I still see French- I do not understand French!!!

Last but not least, the ingredients of your deodorant (which surprisingly were difficult to find since I have to struggle to use your website) don’t include much antimicrobial agents which are the main key to avoiding and reducing the growth of odor-causing bacteria.

Not suprised with this selective sustainability and greenwashing.

February 27, 2024
Unprompted review
900.care logo

Reply from 900.care

Hello Emely 🌞

Unfortunately, you ordered a day before our prices dropped, these things happen!
But it's great that customer service was able to refund you the difference!

We send orders via your usual couriers so that you can receive the products at the same time as your post, which means we don't have to put new lorries on the road!
But that means there's no tracking for the orders

We're sorry to hear you've received your order like this, it's lozenge powder and sticks 😊
As the products are compressed powder, during transport they are shaken a little, which causes particles to detach and settle safely in the containers!
So there's no need to worry about the hygiene of the bottle, all you have to do is wash it out with water and you're ready to use it 😊

However, as our products contain neither water nor oil, it's rather odd that you received the products with an oily film on them 🙈
This is the first time you've had this kind of feedback 😣

Regarding the mouthwash, if you can't find a product on the site, you can find it by clicking on "see all products", otherwise it's out of stock 😢

We've made some translation corrections to the site, so the languages should be translated properly now!

As for the deodorant, our Research and Development department formulates the product so that it hides odours well.
Our deodorant has also undergone a duration test and the results obtained are 48 hours 🌸

Happy day 🌞

Rated 5 out of 5 stars

Excellent gel douche et dentifrice

December 1, 2023
Unprompted review
900.care logo

Reply from 900.care

Hello Julien 🌞

On est ravi que le gel douche et le dentifrice vous plaisent ! 😍
N'ésitez pas à essayer les autres produits, ils pourraient vous plaire tout autant 😉

Joyeuse journée 🌞

Rated 1 out of 5 stars

They just take random amount of money…

They just take random amount of money from your account without your consent and they don't allow you to actually cancel subscriptions as advertised.

December 10, 2023
Unprompted review
900.care logo

Reply from 900.care

Hello Lisa 🌞

We apologize for any inconvenience you've experienced with your subscription 😣
Our goal is to make our subscription process as transparent and flexible as possible, that's why you can manage your subscriptions as you wish 💪
You can If you have any concerns or issues regarding your subscription, please feel free to contact us directly 💌

Have a joyful day 🌞

Rated 1 out of 5 stars

subscription done wrong

Unfortunately, I have to share my negative experience with your subscription plan.
I placed the order for "StarterKit" on August 29.

I received it around on 12 September.

On 18 September, only 6 days after, system silently (!!!) creates 2 orders with "full quantities". No email about order creation, no email to ask "how do you like our product", nothing. Personally I consider this as a big trick, together with the whole explanation of "why do you need to subscribe". Sorry but your logistics problems should not be put onto client's shoulders.

I might want to join your good mission to reduce plastics in this world but not via such a pushy subscription mechanism.

August 29, 2023
Unprompted review
900.care logo

Reply from 900.care

Hello Sergey 🌞

We send each of our orders by La Poste, like a regular mail, which does not have delivery tracking.
The delivery time may fluctuate depending on La Poste's workload, but is 10 working days maximum 😊
We chose this partner because your letter carrier comes every day, so we don't have to put new trucks on the road. As you know, we're very careful about our carbon footprint 🌱
In view of the dates you give, you received your order on time 🤗

We generate the first recurring order 20 days later, as the trial kit only contains 1 month's worth of product, the 20-day lag, plus the 10 working days of delivery, so you should receive the order at the end of the kit, just in time not to run out of product 😉
But this timeframe is clearly specified when you create your trial kits 🙂

Happy day 🌞

Rated 5 out of 5 stars

Give 900 Care a try

I just tried their the "trial" period for the dental care products from 900 Care and I have to say that I am pleasantly surprised. The order came rather fast, no issues, everything as expected. Good product as well! The web interface is clear, and the option to modify or cancel your subscription is easy to find, should you decide to not continue with them.

April 1, 2023
Unprompted review
900.care logo

Reply from 900.care

Hello 🌞

Thank you from the bottom of our hearts for your support, it warms our hearts 😍
We are really super happy that you like the products 💛🌍

Have a great day and see you soon! 🌞

Rated 4 out of 5 stars

Un dentifrice bio qui cartonne !

Un packaging 100% en carton recyclé / recyclable, un conditionnement simple et pratique et une practicité au quotidien.
Je recommande le dentifrice !!!

April 9, 2023
Unprompted review
900.care logo

Reply from 900.care

Hello Nicolas 🌞

On est super content que le dentifrice et son emballage vous plaisent ! 😍

Faites bien mousser votre salle de bain !🛀

Joyeuse journée 🌞

Rated 1 out of 5 stars

Dreadful customer care

I placed an order online with JohnLewis for two pairs of ladies jeans on the 11 October2022.A package arrived containing 1 pair.As suggested on my confirmation of order the jeans may arrive in separate packages so I waited.Now December and no second package after three telephone conversations with less than little helpI am still waiting.I was told to contact my payment source but how are they to know where a package is.What has happened to the old reliable JohnLewis.I am totally disgusted with there attitude and any subscription I signed up to after ordering my jeans they can forget.What do I do now I need a refund what is my next step.

October 10, 2022
Unprompted review
900.care logo

Reply from 900.care

Hello Judith 🌞

We're really sorry about your jeans 😔

You probably have the wrong company 🙏

We are 900.care, we offer refillable, ecological and made in France hygiene products 😊

We really hope you end up receiving your 2 jeans 😉

Have a good day 🌞

Rated 5 out of 5 stars

The best customer service

The best customer service. The best customer experience. Excellent products intelligently packaged and presented. Flexible reorder times and possibilities. Just a really human company to deal with. Thank you guys!!

September 23, 2022
Unprompted review
900.care logo

Reply from 900.care

Hello 🌞

900 thanks for the constructive feedback, we are happy that our great customer service has found a solution for you 💛🌍

Happy day 🌞

Rated 4 out of 5 stars

Bottle not so good

Hello,
Like it, no Palm oil , TOP merci,
do not throw plastic bottles out TOP Merci,
But
The bottle for the Gel Douche is not designed very well. It makes a mess where you put it.
There is always a 'lot' of left overs when you squeeze out the product and this end up on where ever you put the bottle.

I will need to go out a buy another bottle but keep using the 'bâtonnet'

But keep up the good work.

Best regards
Anders

June 22, 2022
Unprompted review
900.care logo

Reply from 900.care

Hello 🌞

Thank you for your support 🙏

We're really sorry about your faulty bottle, please feel free to contact us at tellmemore@900.care we will find a solution for you 🙂

Have a happy day! 🌞

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