Was initially sold a bike that was a little too small for me. I bought it online and the store was so busy thay the team member didn't check for my use. I rang back and Adrian was amazing. Asked me to... See more
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Bike is great, order process was smooth, bike was not ready and checked over upon collection though.
Company replied
The assistant went of his way to dig out from back of house a cheap plastic gizmo for removing the bottom bracket on my bike. Great service.
Company replied
Ordered items with Click & Collect. Chose this store as they were saying they had in stock & let me order. Was a 40 minute drive to collect, got there to find they wrongly packed the order & only ha... See more
Company replied
Company details
Written by the company
At 99 Bikes, we are proud to be one of Australia's leading retailers of bicycles, bike accessories, and cycling apparel. With over 60 stores across the country, we offer an extensive range of bikes for all types of riders, from road bikes to mountain bikes, e-bikes to kids' bikes. As a customer at 99 Bikes, you can expect expert advice from our friendly and knowledgeable staff, as well as a range of services including bike fitting, repairs, and maintenance. We take pride in providing quality products and exceptional customer service, with a focus on ensuring that each customer finds the right bike to suit their needs and budget. We have earned a reputation for our competitive pricing and our extensive range of products from some of the world's leading brands, including Merida, Norco, Cube, and BMC. We also offer a range of exclusive products under our own brand, including bikes, apparel, and accessories. At 99 Bikes, we are committed to promoting cycling as a healthy and eco-friendly mode of transport, and we encourage our customers to make environmentally conscious choices when purchasing products. We believe that cycling is not only good for the environment, but also for our physical and mental health. Whether you're a seasoned cyclist or just starting out, 99 Bikes offers a one-stop-shop for all your cycling needs, backed by our commitment to quality, value, and exceptional customer service. We look forward to helping you find the perfect bike for your needs and sharing our passion for cycling with you.
Contact info
307 Stock Road, 6163, O'Connor, WA, Australia
- (08) 6317 9538
4.6
Excellent
76 reviews
Hasn’t replied to negative reviews
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Excellent service
March 9, 2022
Great service!
February 26, 2022
Booked a bike service online
Booked a bike service online, chose a date and time, was serviced and completed that day as planned, got an e-mail and sms to confirm completion and pick-up and picked it up. Seamless service and the guys are always very friendly and knowledgeable in the shop. Great experience!
Note: it would help if it was clear how/where you drop off if earlier than shop hours. My booking was 10am service but store opening hours were 11am. I booked the afternoon before (but after shop hours & so tried to call workshop a number of times day before and day of ahead of dropping it off (as I could only drop off at 10am on the dot or 12pm due to other commitments that day) couldn’t get through ( which I expected as it was after hours) but I couldn’t leave a message either.
February 14, 2022
Unprompted review
Very friendly service
Very friendly service. Given the fact that the business is so busy these days, I was happy with the timing to help fix my bike. Thanks
February 2, 2022
Friendly & helpful staff
Friendly and efficient in store pick up on Christmas eve for a last minute online gift - thank you!
January 29, 2022
Shopping with 99 bikes is a pleasure
Shopping with 99 bikes is a pleasure. They tick all the boxes. Being a member gets you the best prices. They aggressively price match and beat it….with a smile. The telephone service is friendly and professional. My shop is the O’Connor, WA. Emmanuel, one of the professional sales gentleman is amazing. His service is nothing but outstanding, going out of his way to take personal service to another level. It’s what you would expect from family. Thank you Emmanuel! Wishing 99 bikes and their staff, the very best they deserve for adding that special touch to the enjoyment and safety of 🚴♀️ cycling!
January 25, 2022
Unprompted review
The bike was as described on your…
The bike was as described on your website. the staff were very helpful
December 30, 2021
No real complaints but communication…
No real complaints but communication could have been better as item wasn't in stock
October 13, 2021
Great service from Adam at OConnor…
Great service from Adam at OConnor store. Couldn’t be happier with the experience. Thanks heaps.
October 5, 2021
Unprompted review
The team at 99 bikes did a great job…
The team at 99 bikes did a great job serving. My only grumble is on the gold membership which I had purchased with the 'hope' that for additional advice or jumping to the priority queue rather than just a 10% further discount on parts. Personally, I'd mind paying a little more for such a gold membership.
October 2, 2021
Reply from 99 Bikes - O'Connor
Hey, thanks for the review and the feedback, we will look into that for you.
Fantastic friendly service
September 23, 2021
Simply the best!
Once again 99 bikes had all I wanted and delivered it over the counter with knowledge and a smile.
September 20, 2021
Excellent Service
Recently purchased a new MTB from 99 Bikes O'Connor. The store is well presented with a huge variety of bikes and accessories. Staff very friendly and willing to assist - received excellent service from Adrian and Emmanuel, both professional and informative. Highly recommend the 99 Bikes O'Connor team for all your biking needs!
September 15, 2021
Unprompted review
Service was efficient and friendly
Service was efficient and friendly. definitely worth 5 x stars.
August 17, 2021
Helpful staff
Helpful staff, located my click and collect items and processed them quickly. Highly recommended
June 23, 2021
Friendly people and good price.
June 12, 2021
amazingly quick and efficient service…
amazingly quick and efficient service once again from 99 bikes, ordered online in the evening, message from them the next morning and picked up the same afternoon, goods all packed and ready for pick up, great service cheers
May 14, 2021
Friendly staff
May 2, 2021
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