Was initially sold a bike that was a little too small for me. I bought it online and the store was so busy thay the team member didn't check for my use. I rang back and Adrian was amazing. Asked me to... See more
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Bike is great, order process was smooth, bike was not ready and checked over upon collection though.
Company replied
The assistant went of his way to dig out from back of house a cheap plastic gizmo for removing the bottom bracket on my bike. Great service.
Company replied
Ordered items with Click & Collect. Chose this store as they were saying they had in stock & let me order. Was a 40 minute drive to collect, got there to find they wrongly packed the order & only ha... See more
Company replied
Company details
Written by the company
At 99 Bikes, we are proud to be one of Australia's leading retailers of bicycles, bike accessories, and cycling apparel. With over 60 stores across the country, we offer an extensive range of bikes for all types of riders, from road bikes to mountain bikes, e-bikes to kids' bikes. As a customer at 99 Bikes, you can expect expert advice from our friendly and knowledgeable staff, as well as a range of services including bike fitting, repairs, and maintenance. We take pride in providing quality products and exceptional customer service, with a focus on ensuring that each customer finds the right bike to suit their needs and budget. We have earned a reputation for our competitive pricing and our extensive range of products from some of the world's leading brands, including Merida, Norco, Cube, and BMC. We also offer a range of exclusive products under our own brand, including bikes, apparel, and accessories. At 99 Bikes, we are committed to promoting cycling as a healthy and eco-friendly mode of transport, and we encourage our customers to make environmentally conscious choices when purchasing products. We believe that cycling is not only good for the environment, but also for our physical and mental health. Whether you're a seasoned cyclist or just starting out, 99 Bikes offers a one-stop-shop for all your cycling needs, backed by our commitment to quality, value, and exceptional customer service. We look forward to helping you find the perfect bike for your needs and sharing our passion for cycling with you.
Contact info
307 Stock Road, 6163, O'Connor, WA, Australia
- (08) 6317 9538
4.6
Excellent
76 reviews
Hasn’t replied to negative reviews
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My daughter absolutely loves her…
My daughter absolutely loves her scooter. She is so proud of it she’s been showing it off to all her friends.
Thank you
November 19, 2020
Good service but need to approach customers
Friendly service and great product knowledge . My only issue is that twice we went into the shop and nobody approached us to offer assistance. The first day was a busy weekend so I left the store and thought we’d try again on a weekday . However, despite the store being mostly empty and staff being available, we waited around For 15 minutes without anyone coming to help us. When we asked for help , it was friendly and warm
October 29, 2020
Unprompted review
Reply from 99 Bikes - O'Connor
Hi there,
We pride ourselves on our customer service so I'm very sorry to hear you experience did not meet expectations. We do appreciate the feedback and it will certainly be raised to ensure this does not happen in future.
Purchased a new road bike
Purchased a new road bike, great help and advise from Aaron. Fitted all the accessories within 30mins so we could take the bike with us.
October 25, 2020
Unprompted review
Buying an electric bike
Adrian was brilliant and explained everything and was not pushy at all. Great service. Thanks
October 25, 2020
Unprompted review
Really helpful
Really helpful. They take time to explain everything. Great shop.
June 22, 2020
Unprompted review
Reply from 99 Bikes - O'Connor
Hi Kevin,
So great to receive feedback like this, much appreciated. Hope to see you in store soon! Happy riding.
I gave it 4 stars simply because of customer service alone
I gave it 4 stars simply because the bike came pre-assembled after ordering via click and collect (I was expected it to come boxed so bonus for me) and another star as my daughter enjoys riding it.
June 19, 2020
Unprompted review
Reply from 99 Bikes - O'Connor
So glad to hear your daughter is loving the new bike and you had a great experience with the pick up of it!
Friendly, helpful & responsive
All staff have been great to deal with, despite the trying times we are going through which caused stock shortages and changes in-store.
Friendly, helpful and responsive to emails direct to local store. Well done, eeo up the good work.
June 5, 2020
Unprompted review
Ordered online with response the next…
Ordered online with response the next day to say I could pick up the bike! The Email questions I had about my order were answered within a few hours. Awesome!
May 11, 2020
Unprompted review
Fast and easy click and collect.
May 11, 2020
Unprompted review
Excellent price and service
Excellent price and service
Very Corona-aware shop and staff
May 11, 2020
Unprompted review
Not a great experience dealing with this company
I bought a bike for $10,500 and it was just given to me no wiping it down or offering to setup the seat or anything like a handover.
Not a very satisfactory experience.
Your response is bizarre how many bikes have you sold through this branch for that amount in the past 4 months
I will give you a clue it was a Merida E160 10k sold to Richard.
April 24, 2020
Unprompted review
Reply from 99 Bikes - O'Connor
Hi Richard,
Thank you for providing feedback on your most recent shopping experience with 99 Bikes. We really appreciate your feedback and will definitely take it on board as we strive to continually improve our customers experiences with us, both in store and online.
Looking through your customer account I am unable to find any bike purchases. We'd love to have another chance to serve you better and if you still require assistance or would like us to look into this further can you please contact us on support@99bikes.zendesk.com with the details of your transaction so we can investigate this.
Excellent service and friendly in store…
Excellent service and friendly in store staff
April 16, 2020
Unprompted review
Quick response and delivery excellent
April 4, 2020
Unprompted review
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