99 Bikes - O'Connor Reviews 76

Ordered a new bike bracket, came promptly and happy customer as a result.

Easy purchase and fast order processing.
Raised order with store online and it was ready within 30mins for pick-up.
Great service on-line and in store when I picked up goods

Ordered items with Click & Collect. Chose this store as they were saying they had in stock & let me order. Was a 40 minute drive to collect, got there to find they wrongly packed the order & only had 1 of what I wanted. Salesperson made no effort to rectify & then didn't know how to process my refund!

Im still awaiting confirmation my order is ready to be collected.

Purchased a new pedal pacer 21 speed, Great Quality bike but unfortunately the gears were not adjusted correctly and on my first ride to work the chain came off and struggled to change gears.
Also of purchased a merida Reacto 7000-E
again awesome bike, but Di2 cable and battery was damaged, bearings hub was dry no grease, no carbon paste or lube on seat post. I've had to employ a professional bike mechanic to fix all these problems @ my own cost as I do not trust the 99 bike mechanics

Visited store on Friday 19th and bought two bikes. The sales rep, Adrian, couldn't have been more helpful.

We had two bikes in mind and he was most helpful in selecting the options and best fit for the bikes we were looking at, even suggesting a slightly different version for my wife.

Cost of bikes was great, especially when he suggested we included 6 month Gold Club membership which actually saved us much more thani it cost!

He went a stage further to suggest other items we might find useful but did not push us to buy.

We left the store with our bikes in the back of the car and six months to get anything else we needed knowing we would be able to get these at a discount!

Well done 99 Bikes OÇonnor, great all round service, informative and friendly. Not something we had experienced at other Perth bike shops, including other 99 Bike stores we had visited across Perth.

We'll done guys, highly recommended!!

My wife and I bought 1 Velectrix folding bike and 1 Dahon SUV folding bike, on the understanding that after a short 3 week holiday in the moterhome, we could exchange the Dahon for another Velectrix and simply pay the difference on return. we decided to do just that and Luke at 99 Bikes O'Conner, arranged this with out fuss. Excellent service. and a very good product.

Phillip was a great help, he is a knowledgeable and patient salesman. Appreciate him going above and beyond to alleviate the concerns I had about my purchase of a new bike.
Thank you!

Aaron was super helpful on the phone placing my order. I was organising a bike to be picked up by friends as we live in Exmouth and they were driving up with the bike. Unfortunately when they went to pick it up, there was no evidence of our payment, despite the agreement that I email it though (which I did) and the bike was not ready, even though it was the day after original planned pick up. This was inconvenient for our friends as they had to wait for 45 minutes for the bike to be prepared, after chasing around for the payment.

Great service great friendly staff
Promote good service
Recommended to everyone

Aaron was very friendly, informative and attentive. He got me the product I was looking for and left feeling really well looked after!

Thanks to Adrian and his co-worker who made sure I was served promptly and with great customer service. Will be back whenever I’m in need of cycling equipment

From the moment I walked in the door the service was exemplary. Informative, jocular and very busy. Thank you.

Very friendly and helpful when picking up my new electric bike!
Traded in my unused bike rack for a new Electric bike rack, helped fit and get me on the road even though close to closing time 😬

Honest couldn’t be happier with the customer service I get from 99bikes O’Connor. I shop here regularly, the service is always exceptional. The staff are friendly, knowledgeable and love to chat about bikes, as we all do. My latest experience I took my bike in for a rear derailleur service, fully expecting to pay a service fee. The engineer worked on my bike for a few minutes, fixed the problem and at no charge! What a lad and an amazing group of people.

had my bike serviced! did an ok job. handlebar wraps could have been neater and the end caps were not fitted. was quoted 150.00 actually ended up paying 137.00. not explained why that happened. my seat I had to re-adjust as I have measured my seat height to suit me. so I don't why that was adjusted, to begin with. still have not taken it for a hard ride, so will see what happens. if something starts rattling or falls off I will definitely let you know about it. I drop it off at 9 am and was advised to collect around 4 -5 pm which is a long time to repair a bike I feel. It was not a major overhaul. and it's a bicycle at the end of the day and any professional bike mechanic should be able to knock off jobs within at least 2 hrs tops. other than that for the overall shopping experience is good. I find the Belmont team more mature and a bit more friendly both stores need to stock more common parts in WA.

Thanks Adrian - friendly, helpful & knowledgeable. Wouldnt go anywhere else!!

Friendly and helpful staff. Good range of products.