I visited 99 bikes at Stanmore yesterday while out on a ride. I didn't have a service booking at the workshop but a bicycle mechanic named Allan was available to see me straight away. I had gear chang... See more
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The bike shop is soo busy. I booked a service on 3 January for the earliest appointment which was the 19th of January. I got a reminder on the 18th. I went in at 0900 on the 19th and waited about an h... See more
I ordered Pearl Izumi bib nicks for click & collect and they were ready to collect very quickly. I was greeted by a very friendly sales assistant as soon as I walked into the store who then went and r... See more
Recently purchased a new MTB bottom bracket - 99 bikes were cheapest for this part. On picking up the order, I enquired about which tools I'd need to install this and the assistant provided me the e... See more
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Company details
Written by the company
At 99 Bikes, we are proud to be one of Australia's leading retailers of bicycles, bike accessories, and cycling apparel. With over 60 stores across the country, we offer an extensive range of bikes for all types of riders, from road bikes to mountain bikes, e-bikes to kids' bikes. As a customer at 99 Bikes, you can expect expert advice from our friendly and knowledgeable staff, as well as a range of services including bike fitting, repairs, and maintenance. We take pride in providing quality products and exceptional customer service, with a focus on ensuring that each customer finds the right bike to suit their needs and budget. We have earned a reputation for our competitive pricing and our extensive range of products from some of the world's leading brands, including Merida, Norco, Cube, and BMC. We also offer a range of exclusive products under our own brand, including bikes, apparel, and accessories. At 99 Bikes, we are committed to promoting cycling as a healthy and eco-friendly mode of transport, and we encourage our customers to make environmentally conscious choices when purchasing products. We believe that cycling is not only good for the environment, but also for our physical and mental health. Whether you're a seasoned cyclist or just starting out, 99 Bikes offers a one-stop-shop for all your cycling needs, backed by our commitment to quality, value, and exceptional customer service. We look forward to helping you find the perfect bike for your needs and sharing our passion for cycling with you.
Contact info
14-16 Parramatta Road, 2048, Stanmore, NSW, Australia
- (02) 9171 0830
4.2
Great
153 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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The bike was ready for collection next…
The bike was ready for collection next day. They were very helpful with allowing my son in law to collect it
April 27, 2022
Reply from 99 Bikes - Stanmore
Thanks so much for the great review. We hope your son is enjoying his new bike :)
Reply from 99 Bikes - Stanmore
Thanks so much for the amazing review!
Easy online order
Easy online order. Good customer service and communication. Prices a fraction cheaper.
March 4, 2022
Everything was as expected
February 23, 2022
4Get Price Get Service!
Price is one thing but service & AFTER SERVICE. is another dimension.
Well done guys!
January 18, 2022
Staff in store were helpful and had…
Staff in store were helpful and had what I wanted.
January 4, 2022
very helpful staff member at Stanmore.
very helpful staff member at Stanmore.
we ordered a bike online and when we went to pick it up , the sizing looked 2 small, identified by the staff member.
she swapped it out quickly and recommended getting a size up.
my daughter was delighted with it all.
January 3, 2022
Prompt service with good communication
Prompt service with good communication. I ordered at christmastime and order was
Delivered within just a couple days. Received updates daily
January 3, 2022
The trike I bought for my daughter is…
The trike I bought for my daughter is great, but when we went in to collect the pre-purchased bike (me and my toddler), it was hard to determine where to wait to get served and we waited a while before anyone came to ask if I needed anything. When the store clerk brought out the box and it was clear I'd need help to get it to my car, he acted like this would be an incredible inconvenience. To avoid the awkwardness, I grabbed my toddler in one arm and asked him to pass me the large box in the other arm. I got 20m before someone else walking past offered to help, such was the ridiculousness of the situation. I wasn't going to leave any review, but since the purchase a month ago I've received email after email asking me to leave a review.
December 31, 2021
Reply from 99 Bikes - Stanmore
Hey Mikaela,
Thanks for your feedback. This is not what we consider good customer service by any stretch. If you could please get in contact with us via help@99bikes.com.au with some more details we would love to help you out.
The service and advice was perfect
The service and advice was perfect! Love the new bike
December 15, 2021
Poor Customer Service from Stanmore store
Spoke to Lewis at Stanmore sent email which got no response only when I called several days later did Lawrence respond. Ended taking my business to the 99Bikes store in Alexandria who were much better.
December 12, 2021
Reply from 99 Bikes - Stanmore
Thanks for your review, Glenn. So sorry that this has happened, we will definitely take this feedback on board for next time and do apologise. Glad to hear the Alexandria store were able to help out.
Great customer service on pick up of…
Great customer service on pick up of online purchase and refund as item was not fit for purpose. Quick and efficient.
November 22, 2021
Zero customer service
Zero customer service, only interested in selling products with no after sale service. Staff are rude. Do yourself a favour and buy or service your bike elsewhere.
November 16, 2021
Unprompted review
Reply from 99 Bikes - Stanmore
Hi Simone,
Thank you for your feedback. Really sorry that your experience with our 99 Bikes team wasn't good enough. If you would like to reach us via 99bikes.com.au then we will be able to help you sort out any specific issues you may have. Hope to hear from you soon.
Thank you!
Tegn and the other staff in the store are a great help! Thank you :)
November 12, 2021
Unprompted review
Always a great help in store and over…
Always a great help in store and over the phone.
November 7, 2021
I bought a bike with a bike rack and…
I bought a bike with a bike rack and they installed it for free, but 6 weeks later I bought the same bike and same bike rack again, but the guy acted strange and told me it was $20 to have it installed. A few years ago I was told it would be $50 to install a bike rack too. Leaves a bad taste when you just spent $500-$1000 on a bike.
November 1, 2021
Reply from 99 Bikes - Stanmore
Hey J,
Really sorry to hear that you were treated like that it goes against our customer service standards. I have gotten in contact with the store to sort it out a bit more. If you have anymore concerns please get in contact with us via email: help@99bikes.com.au
Good service
October 25, 2021
Great customer service
Paola was very informative, friendly and provided information that is suitable to my needs. Overall very good experience. Looking forward to my next purchase
October 24, 2021
Kids Bike Bells
Only place I could find suitable bells, Click&Collect was easy and efficient.
October 20, 2021
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