I visited 99 bikes at Stanmore yesterday while out on a ride. I didn't have a service booking at the workshop but a bicycle mechanic named Allan was available to see me straight away. I had gear chang... See more
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The bike shop is soo busy. I booked a service on 3 January for the earliest appointment which was the 19th of January. I got a reminder on the 18th. I went in at 0900 on the 19th and waited about an h... See more
I ordered Pearl Izumi bib nicks for click & collect and they were ready to collect very quickly. I was greeted by a very friendly sales assistant as soon as I walked into the store who then went and r... See more
Recently purchased a new MTB bottom bracket - 99 bikes were cheapest for this part. On picking up the order, I enquired about which tools I'd need to install this and the assistant provided me the e... See more
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Company details
Written by the company
At 99 Bikes, we are proud to be one of Australia's leading retailers of bicycles, bike accessories, and cycling apparel. With over 60 stores across the country, we offer an extensive range of bikes for all types of riders, from road bikes to mountain bikes, e-bikes to kids' bikes. As a customer at 99 Bikes, you can expect expert advice from our friendly and knowledgeable staff, as well as a range of services including bike fitting, repairs, and maintenance. We take pride in providing quality products and exceptional customer service, with a focus on ensuring that each customer finds the right bike to suit their needs and budget. We have earned a reputation for our competitive pricing and our extensive range of products from some of the world's leading brands, including Merida, Norco, Cube, and BMC. We also offer a range of exclusive products under our own brand, including bikes, apparel, and accessories. At 99 Bikes, we are committed to promoting cycling as a healthy and eco-friendly mode of transport, and we encourage our customers to make environmentally conscious choices when purchasing products. We believe that cycling is not only good for the environment, but also for our physical and mental health. Whether you're a seasoned cyclist or just starting out, 99 Bikes offers a one-stop-shop for all your cycling needs, backed by our commitment to quality, value, and exceptional customer service. We look forward to helping you find the perfect bike for your needs and sharing our passion for cycling with you.
Contact info
14-16 Parramatta Road, 2048, Stanmore, NSW, Australia
- (02) 9171 0830
4.2
Great
153 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Service was great!
September 13, 2021
Highly recommended by me
Friendly, efficient and professional. My bicycle was ready before date I was quoted and the service and price were spot on.
September 11, 2021
When you order something for click and…
When you order something for click and collect which it says is in stock... and then isn't in stock is poor form.
Then calling the store but the auto system consistently cutting you off... even worse.
I tried to call to get an update, couldn't, decided to cancel as I can go to another store... cant do this online and cant call to do so... SO bad.
September 8, 2021
Reply from 99 Bikes - Stanmore
Hi Chris,
We are sorry to hear about the experience of trying to order online and not being able to contact the store. If you need assistance please contact our customer service team at help@99bikes.com.au or 1800 990 523 and we will help get this matter resolved
Super unfriendly staff
Super unfriendly staff, just surly. Not sure why, we are all in this together.
September 8, 2021
Reply from 99 Bikes - Stanmore
Hi Charles,
We are sorry to hear about your experience. There is no excuse for unfriendly behavior and while our staff are under extreme stress and pressure, we are working with our staff and providing training to make sure our customers get the best experience
Helpful friendly service
The staff at 99 Bikes Stanmore could not have been more helpful, especially Tegan. They went out of their way to test my equipment and resolve my issue. I was very satisfied with the service.
September 6, 2021
Waste of time
Had to go to store three times to collect order. I ordered a bike and lock for click-and-collect. I went to the store after I got the text message saying my order was ready for pick up. After waiting in line they told me my bike wasn't ready but I could have my lock. The next day I got another text to pick up my bike. The guy at the store told me it was ready the previous day, they just couldn't find it. Take my bike home and realise the lock is missing the fasteners as described online. Again I had to go back and line up, then they gave me the missing piece. Such a waste of time.
September 6, 2021
Reply from 99 Bikes - Stanmore
Hi Gareth,
I am very sorry to hear about the experiences you recieved in our store recently. I have reached out to you directly via email in the hope that I can help resolve this for you. If you dont see my email or if there is anything else I can do to help please get in touch on help@99bikes.com.au
Pedal raider 2
For the price you cannot go wrong with this entry level road bike. Pedal raider 2! Cheers guys at 99 bikes stanmore!
September 1, 2021
I know it's a difficult time right now…
I know it's a difficult time right now for every one in the current environment but I at least expect some basic professionalism from the staff, which was lacking.
Returning an order should be a simple process but the poor service by the staff made it harder than it should have been. Very poor customer service.
August 30, 2021
Reply from 99 Bikes - Stanmore
Hey, we are really unhappy to hear that your customer service experience was so poor. If you would like to talk to the management at the store about the problem I can supply a store locator which you can either email or even call the store. We thank you for understanding that it is such a tough time with the sheer mass amounts of purchases have left many people stressed. However that is no excuse for the way you have been treated.
https://www.99bikes.com.au/stores
If you have any other problems or questions please don't hesitate to write back.
Everyone was super friendly
Everyone was super friendly, helpful and made getting what we needed super easy. Simple as that. Great products. Great people.
August 29, 2021
Great product
Great product, my bikes looks like brand, effortless. Great seevi6 at 99 bikes Stanmore
August 27, 2021
Helpful advice and easy transaction
The salesperson really listened and helped to narrow down my selection. I’m very happy with the bike I chose. (He forgot to check if I needed a helmet!)
August 25, 2021
Fast click and collect
August 23, 2021
Great prompt service thank you
August 21, 2021
fast efficient service
August 20, 2021
Good range and prices, bad customer service
A great store it's not just a place where you find what you need and good prices. A great store it's the one who listens to you and propose you different products which suits your needs.
My last 3 visits to 99 bike in Stanmore and Parramatta they were not great. After to collect a couple of new bikes, and looking after different tools and accessories they just offered me the most expensive always (and not necessarily the best option for me) I had to ask several time to recognise my member status to get the right prices and felt pushed to take my decision.
It's seems the priority in 99bikes is the upselling and not the customers.
August 18, 2021
Long waiting and poor customer service
It took a fair amount of time to collect a simple heart rate band. Also, could notice a long wait outside for other customers. Not the first time I notice a long time waiting with or without lockdown. Customer service is a bit poor. Had another 3 different experiences and now decided to write about it.
Hopefully it will get better.
August 16, 2021
Reply from 99 Bikes - Stanmore
Hi
We are sorry that you had to wait to collect your order. Our staff are doing there best to process orders as quickly as possible in a responsible and covid safe manner. We are always trying to improve our processes to minimise waiting times and provide customers with their items. We appreciate the feedback and hope that future experiences will be improved
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