99home.co.uk Reviews 

Smith Salve was very professional and helpful through the whole process.

Vivek was fantastic! He helped me very quickly and he was efficient.

I have been contacted 99 homes for my new home search I found srushti other side on call to guide me for my new home she was very nice and polite and made my view clear about things to check while buying new home. Overall very happy to speak with her.

Thank you to Varun Nair for diligent and quick work on getting our property docs managed so we could move in without any issues.

Excellent customer service even though the consultant wasn't sure what I was asking in a few occasions. They go above and beyond to help where they can.

Very expensive compared to other similar agents.
They constantly try to push unnecessary features.
I refused and waited almost two weeks for my money. I kept reminding about me every time. They simply took 3% of the amount for nothing.
Avoid them and never sign any contract with them. Go to other similar services.

Excellent service from 99Home Estate Agents. Special thanks to Ishan and Smita for being extremely professional, responsive, and helpful throughout the whole process. They were always available to assist, kept everything smooth and stress-free, and handled matters very efficiently. Truly appreciate their support and highly recommend 99Home to anyone looking for a reliable estate agent service. ⭐⭐⭐⭐⭐

Sagrika Maurya was amazing! Went above and beyond to help me get my property on the market! She is a star!

It was an extreme pleasure to work with Craig. He exhibited impeccable manners, was attentive to our needs and very accommodating. He was was prompt by responding to all of our inquiries within 24 hrs and relayed clear and concise information regarding the rental process and any other inquiry I had. Craig also exhibited immense patience as my family and I sorted out bits on our end. I HIGHLY recommend Craig; he is an absolute asset to the industry! Thank you so much!

I had a mixed, but overall disappointing experience with 99 Homes.

The main appeal initially was the advertised £99 fee, but in reality, it works out closer to around £200 per month if you want your property listed across the major platforms. In a strong market this might be worthwhile, but in the current slower market conditions, the ongoing monthly cost didn’t feel justified.

I stayed with them for about 10 months and spent roughly £2,000 in total, without successfully selling my property. During that time, I received 19 enquiries but no offers. A number of viewers didn’t seem genuinely interested, and 5 didn’t even turn up, which raised concerns about the quality of leads.

There were also some limitations that I didn’t expect. I wasn’t able to fully control the property description, as it was edited by their team in a way I wasn’t happy with. In addition, potential buyers have to go through 99 Homes to access seller details, which made me question whether all enquiries were being passed on transparently.

Communication was acceptable, and the team did try to persuade me to stay when I decided to leave, but by that point I felt it wasn’t working for me. After switching to a local high street estate agent, my property sold after the third viewing in two weeks.

Overall, while the concept may work in a more active market, it didn’t deliver results in my case and ended up being a costly and time-consuming experience.

UPDATE: This company’s behaviour is malicious, and their operations are highly misleading. Here is the exact timeline of how 99home treats its customers over a £283.10 transaction:

Thursday (April 23, 5:30 PM): I purchased a commercial listing for £283.10.

Friday (April 24, Morning): Realising an EPC would take too long, I called to cancel (less than 24 hours later). They tried to coerce me into staying, offering to arrange the EPC for me "so I do not lose out on the 13% deduction." I declined and requested a full refund.

Monday (April 27): I emailed to follow up. Their Compliance Team replied promising an update from their manager "by tomorrow."

Tuesday (April 28): The promised update never came. Instead, their "Assistant Operations Manager" emailed me, ignored my legal right to cancel, applied the 13% financial penalty, and demanded I hand over highly sensitive property deeds just to process the refund.

Wednesday (April 29): Still no refund. I left this 1-star review. Instead of processing my refund, they replied twice. They dug through my private customer emails, took the link from my email signature, and publicly posted my completely unrelated retail business below to try and shame/intimidate me.

A quick LinkedIn search reveals that the "Operations Manager" demanding my highly sensitive UK property documents is actually based in Gujarat, India, despite using UK phone numbers. Demanding UK property deeds be sent to an offshore team just to process a digital refund is a massive data security red flag.

Let me quote their exact email refusing my refund:

"We kindly request that you provide... specifically the proof of ownership... Once we receive and verify this document, we will proceed with initiating your refund... Please note that: A 3% deduction will apply to cover the Stripe processing fee. An additional 10% deduction may apply if a discount code was used."

Here is exactly what you can expect if you use this company:

Coercive Financial Penalties: They use their hidden 13% penalty to stop you from cancelling. When you refuse, they punish you, despite rendering absolutely zero services.

Offshore Data Grabs: They refuse to process a refund unless you surrender highly sensitive property deeds to an offshore team.

Weaponized Data: They will post your private customer email signatures publicly to retaliate against you.

AND STILL NO REFUND. I am filing a chargeback. When I spoke to them on Friday, they actually tried to intimidate me by stating they "always win against chargebacks." UK consumer law (the 14-day statutory cooling-off period) overrides buried website T&Cs. Save your money and your data -AVOID, AVOID, AVOID!

I have booked the highstreet package with Srushti as my account manager and have no regrets at all. She was very professional and friendly from the beginning. The whole process was very fast and efficiently executed by her. She also responded promptly to any queries and managed all to my satisfaction and coordinated all tasks very well with the team. She always took time to discuss any issues with me which gives me peace of mind. Highly recommend. Thank you.

Great experience with Vivek at 99Home. He was professional, responsive, and kept me updated throughout the whole process. Everything was handled smoothly and efficiently, which made things much less stressful.

Highly recommend — excellent service from start to finish.

Amazing experience with this agency. Very professional staff, clear communication, and top-quality service. They delivered exactly what they promised. Definitely a 5 out of 5!

99 Home has provided excellent property management with smooth coordination between tenant and landlord. Special thanks to Smita for her clear communication, professional advice, and supportive approach, which made the process efficient and stress-free. Highly recommended.

Vivek is really helpful and I would highly recommend

Overall, the service was good and agent very responsive. However, there was a major hiccup caused by the seller on the first property I looked at with them which was poorly dealt with. But they more than made up for it on the second property which I have proceeded with (both in the same area).

4th time using 99home - I can't fault them!

We have had the pleasure of working with this team on a number of referred matters, and the experience has been consistently excellent.

Their communication is outstanding - clear, responsive, and proactive, which makes a significant difference in keeping transactions progressing smoothly. They are highly organised, supportive, and always willing to assist in resolving any issues that arise, ensuring a seamless experience for all parties involved.

A particular mention must go to Amit Kainth, who has been exceptional throughout. His professionalism, efficiency, and collaborative approach make him a pleasure to work with, and his support has been invaluable across multiple transactions.

We look forward to continuing to work together and would highly recommend them as a trusted partner.