99home.co.uk Reviews 

1,791
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 289 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional service, highlighting their friendly, patient, and professional approach. Many people found the overall service to be excellent, efficient, and reliable, making their experience smooth and stress-free. Reviewers consistently noted the quick response times and effective communication, often appreciating support even outside standard working hours. However, some customers also noted slow communication, with questions sometimes going unaddressed or requiring repeated follow-ups. A few other people also felt that the service could be unprofessional, citing a lack of support and occasional incompetence in handling inquiries.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Users describe positive interactions with service, consistently highlighting its professionalism, efficiency,... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness,... See more

Response time

Customers generally report positive experiences with response times, highlighting agents who are quick to... See more

User experience

Reviewers mention positive feedback about user experience, with many customers reporting brilliant and great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Huge thanks to Craig at 99homes.co.uk for his exceptional service. He truly went above and beyond to ensure everything was handled correctly, showing a level of dedication that is rare in the industry... See more

Company replied

Rated 5 out of 5 stars

Amit and his team were amazing from sign up to sale of the house! He went above and beyond - accommodation of our listing request even on Boxing day to go live - now that is service! The produ... See more

Rated 5 out of 5 stars

99 homes have been what I can only describe as perfect landlords. Craig is always prompt in responding and resolves any issues quickly. We become aware of some damp in the property, and from the first... See more

Company replied

Rated 5 out of 5 stars

I was assigned Sagrika Maurya to assist me with selling my shared ownership house. Every email i sent or query i had was replied to, always polite and helpful. The house description wording was re... See more


Company details

  1. Real Estate Agents
  2. Property Management Company
  3. Real Estate Agency
  4. Real Estate Rental Agency

Written by the company

We at 99home.co.uk, an online and hybrid estate agent take pride in offering the most competitive pricing packages to sell or let your property. Starting from just £49 for letting service and £99 for sell services, we offer three different packages, tailored to suit your specific needs. Your property is listed on all major online real estate portals like Rightmove, Zoopla. Our team of real estate sales professionals is readily available at your service and provides you with all the necessary support.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 47% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(1,791)

290 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Anil was exceptional

Anil was exceptional, his response was swift and the way they carried was very professional. I'd recommend 99homes for buying and selling the properties.

April 23, 2026
Rated 5 out of 5 stars

Acted quickly

Acted quickly. Kept me updated and clear on the process at each stage. Ishan responded speedily to questions and explained things well

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

We started working with 99homes Ltd…

We started working with 99homes Ltd about a week ago, and it has been a great experience so far. Ashish has been incredibly cooperative, supportive, and professional. It is a pleasure working with you, and we look forward to building a long-term relationship.

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, everything has been smooth, quick and easy. Sagrika Maurya has been extremely helpful answering any questions in a timely manner and very polite. Thank you.

April 9, 2026
Unprompted review
Rated 1 out of 5 stars

I’m currently they both selling my home…

I’m currently they both selling my home and buying a new home with 99 homes.

The customer service, progress and incompetence is unbelievable.

I told them
I would be buying 80% of a shared home a while ago . The Memorandum of Sale (MoS) for the house I’m buying has taken so far, at least, 3 months. When it finally came it stated that I was buying 50% 😳😳 contacted them daily since trying to get the MoS changed to 80%. Not even received one response to the multiple of emails…
Not good enough

Worst seats agent I’ve ever dealt with in my life

March 31, 2026
Unprompted review
99home.co.uk logo

Reply from 99home.co.uk

Dear Gazza,
Thank you for your review.

We have carefully checked our records and are unable to identify any client or transaction matching the details mentioned. While we appreciate your concerns, the issues described appear to relate to the housing association rather than our agency.
We act solely as the advertising agent for certain housing associations during their nomination periods and are not authorised to issue Memorandums of Sale (MoS) or manage those processes.
As such, the situation referenced does not correspond with any service provided by us, and we are unable to recognise the circumstances described.
We take all feedback seriously; however, we believe this review may have been left in error or may not relate to our services.

Please email us with more information as we have no records of a client selling and buying same time with us.

Many thanks
99home team

Rated 5 out of 5 stars

Great and fast service

Huge thank you Ishan for guiding us so expertly through the whole rental process. I found the service very quick and efficient

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Big thank you to Krishna

Big thank you to Krishna, We’ve just started the process, but so far everything has been great. Very helpful, professional, and responsive throughout, making things much easier and stress-free. Highly recommend!

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Service and Exceptional Value


I honestly couldn’t have asked for a better experience with 99home.co.uk, and especially with Srushti.

From start to finish, the whole process was unbelievably smooth, genuinely the easiest property listing experience I’ve ever had. I chose the pay monthly option for Rightmove and the value is exceptional, a fraction of the cost of other agents. I’m a professional Landlord and also a retired Head Teacher, so I don’t give positive feedback lightly.

Srushti’s communication was absolutely outstanding. She was always there, replying within minutes, following up first thing in the morning, and consistently going above and beyond to help. Nothing was too much trouble. She even guided me through putting together the video, which made a huge difference to the final listing.

Everything was handled quickly, professionally, and with real care. My listing was live within 48 hours and I couldn’t be happier with how it’s been presented.

If you’re considering using an online agent, I can’t recommend 99home highly enough and if you’re lucky enough to have Srushti helping you, you’re in very good hands.

An absolutely first-class service from start to finish.

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

Spoke with Vivek from 99Home over the…

Spoke with Vivek from 99Home over the phone who was very pleasant and patient despite my lack of knowledge of the phonetic alphabet. Easy to get through to someone on the phone and express interest in a property.

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

Consistently helpful & responsive

Used 99home a number of times and they are consistently excellent. I’m not the most tech savvy but they guided me through each process and answered all my queries. Varun Nair and Srushti were really helpful and I highly recommend them.

March 18, 2026
Unprompted review

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